College of Business Administration
: Perfect Image Corporation (PIC) Policies

Service Response Time

PIC guarantees the copy quality and reliability received from each copier when first installed will remain the same for the entire three year period.  Should it fail and cannot be repaired, PIC will replace it free of charge with a new copier of equal or greater capability.   PIC also guarantees a 2 hour response time during normal business hours for all emergency repairs.

Leases

PIC offers two operating leases.  The standard lease is for a five year period.  Prices listed in the standard price sheets are for five-year leases.  The rate for anything less than five years is calculated by simply adding 10% to the rate charged for the five-year lease.  PIC covers all standard maintenance and repair on leases for up to three years.  Four- and five-year leases are required to place a down payment equivalent to the cost of a service agreement for each additional year beyond the third year.

Company Sales Policies

1. All orders must be in writing with details pertinent to the sale such as price, discounts, and delivery.

2. All orders are shipped from the nearest local PIC warehouse and are shipped via common carrier.

Returns

PIC will accept returned equipment for up to two weeks after delivery.

Trade-Ins

To ensure you are getting the best deal for your money and time, trade-ins are accepted only for PIC products.  The value of the trade-in is based on straight line depreciated value (based on an average five-year life).