Student Grievance
Informal Complaint
If a student has a problem with a fellow classmate or a faculty member, the student shall attempt to resolve the problem with the affected classmate or faculty member first. If no resolution can be achieved, the student may request a meeting with the curriculum coordinator for further mediation. If the problem is solved after the curriculum coordinator's intervention, then the situation is not considered as a formal complaint.
Formal Complaint
If any of the issues addressed in the Informal Complaint stage is not resolved upon curriculum coordinators’ intervention, a student may file a formal complaint using the following procedure:
- The student can fill in the ALI Grievance Form, which is available by the ALI front desk (SM1400). The student can also submit a webform online at ALI Grievance Form;
- The student can submit the completed ALI Grievance Form to the director of Center for International Studies and Programs (CISP), located in Snyder Memorial 1000;
- The director of CISP needs to schedule a formal meeting with the student within 5 business days to address the student’s concerns or complaint;
- If a resolution is not achieved at the departmental level, the student needs to file a petition for academic grievance with the chair of the Student Grievance Council in the university.
- ALI follows the grievance policies and procedure for the university. For more information, please see Undergraduate Student Academic Grievance Process and Policy.