Office of International Student & Scholar Services

Emergency Protocol

Life-threatening Emergencies

If on-campus, call University of Toledo Police Department at 419.530.2600

If off-campus, call 911

Examples of emergencies that fall under this category: criminal activity, automobile accident, missing persons, suicidal/homicidal thoughts, natural disasters (wind, flood, etc.), security threat, sexual assault, violence, grave injury or illness. 


Immigration-Related Emergencies

In the event of an emergency that is immigration-related, please call the Office of International Student & Scholar Services (OISSS) at 419.530.4229 during office hours, Monday - Friday, 8:30 a.m. - 5:00 p.m.

Anytime outside of OISSS's office hours, please call The University of Toledo Police Department at 419.530.2601 and a dispatcher will contact the appropriate person to assist you.

Examples of emergencies that fall under this category: loss of passport or other important documents while overseas, detainment at U.S. port of entry by immigration officials, immediate threat of deportation while entering the U.S.

Please note that the need for travel endorsement on immigration I-20/DS-2019 documents is not an emergency this can be handled via express mail. Please contact an OISSS team member during regular office hours.

Other Emergency Situations

If you must urgently travel home due to a personal or family illness, death, or other urgent matter please do not delay and make plans to depart the U.S.  If  the OISSS is closed please follow these steps:

1. Email your academic advisor and OISSS at oisss@utoledo.edu with your concern.  Also include a trusted friend or family member in the U.S. who can help if needed while you are abroad.

2. The OISSS will respond to your email on the next business day with a personal detailed plan on how to return to the U.S. to continue academic study or continue Optional Practical Training (OPT) employment if you are eligible.

Following are common requirements for reentry to the U.S. You may need some or all of the following.  Required documents may vary depending on the situation. 

  • Unexpired I-20 (if you meet the requirements a new travel I-20 may be printed for reentry)
  • Unexpired multiple entry visa (you may not be absent from the U.S. for more than five months or your visa will be electronically cancelled)
  • You may need proof of your circumstances for leaving in the middle of the semester such as a letter from your advisor permitting you to return to the U.S., and/or a bank statement and/or a death certificate.  (Depending on the circumstances other documents may be required.)
  • If you are employed with OPT, there will be additional requirements which will be included in the personal plan.

Non-Emergency Needs for Assistance

Please feel free to visit or contact the OISSS office in Snyder Memorial Room 1000 or call 419.530.4229, during office hours, Monday - Friday, 8:30 am - 5 pm. Below is the contact information of some of the other departments that may be able to assist you:

  • The Counseling Center: 419.530.2426
  • Residence Life: 419.530.2941
  • Main Campus Medical Center: 419.530.3451 
  • Health Science Campus Student Health and Wellness: 419.383.3777
  • Commuter Student Services: 419.530.8521
  • Ask Rocky – Information Center 419.530.4606
  • Sexual Assault Education and Prevention Program: 419.530.3431
  • Faculty and Staff Information to Explore Your World!: 419.530.5268
  • Student Disability Services: 419.530.4981
    • Examples of emergencies that fall under this category: accommodation processes and lists multiple on- and off-campus resources

 OISSS recommends carrying the following information when traveling around Toledo or the U.S.:

  1. UT Police information: 419.530.2601
  2. UT Office of International Student & Scholar Services information: 419.530.4229
  3. Emergency contact in your home country
  4. Embassy contact, if applicable
  5. Insurance contact information (medical, automobile, motorcycle, etc.)
  6. Nearest hospital
  7. Allergies and/or medical conditions

Last Updated: 4/4/17