Internal Posting
CWA Position
Job 962306 - Direct Service Provider – Rocket Solution Central:
This full-time position is highly complex requiring detailed knowledge of a multitude of disciplines including, but not limited to Student Accounts, Financial Aid, Dining Services, and Parking Services. The primary function of this position is to promote and provide direct quality customer service to students of the University. The individual in this position is responsible for: Answering and responding to incoming phone calls and emails; Processing course registrations, seminars, drops, withdrawals, transcript requests, and enrollment certifications; Financial Aid processing and advising; Processing meal plan changes, cancellations, and responding to inquiries about account information; Providing Rocket ID Card replacement, deactivation and cancellations; Providing parking permits and stickers; Providing appropriate referrals. This position will require significant decision making skills. Individuals will be called upon to use discretion when making decisions that fall outside established procedures. Independent judgment will be needed to resolve issues that have created barriers to student success.
This position requires a Bachelor’s degree or five years of experience in bursar, registrar or financial aid related fields. Excellent communication and customer service skills are required as well as strong organizational skills and attention to detail. Ability to work independently and as a member of the team is required. A candidate must have a strong work ethic and a history of exceptional customer service. A passing score on the Direct Service Provider Assessment test will also be required. Evening and weekend hours will be required. Pay Range: C29
To apply, CWA employees should submit a Job Bid form. All other internal UT employees, should submit a cover letter (include position title and job #), a resume, as well as the names and contact information for three professional references via email to recruit@utoledo.edu. Application materials must be received by Thursday, November 12, 2009.
The University of Toledo is an Equal Access, Equal Opportunity, Affirmative Action Employer and Educator.