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Technical Support Hours

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Staff responds as soon as possible, or on the next business day if it's after hours. Questions may be texted to 419-517-6023, during normal tech support hours.  More ways to contact us!

Inclement Weather Notice

Normal Tech Support Schedule*

Day Time
Monday 8:30 a.m. - 8 p.m.
Tuesday 8:30 a.m. - 8 p.m.
Wednesday 8:30 a.m. - 8 p.m.
Thursday 8:30 a.m. - 8 p.m.
Friday 8:30 a.m. - 5 p.m.
Saturday
11 a.m. - 3 p.m., live chat, email and return phone call
Sunday
4 p.m. - 10 p.m., live chatemail and return phone call

*Hours vary when classes are not in session, during semester breaks, and national and/or state holidays.
1Extended hours, the weekend before new term, see below.

 *HOLIDAYS & BREAKS    |    Fall-Winter 2018-19    

Event Day/Date Hours Comments
Fall-Spring break 1Tue-Fri, Dec 18-21 8:30 am - 5 pm No evening tech support
University winter break 2018-19 Sat-Sun, Dec 22-23 Closed No tech support
Mon, Dec 24 - Tue, Jan 1 Closed University closed, no tech support
Fall-Spring break2
2Wed, Jan 2-
  Fri, Jan 11
8:30 am - 5 pm No evening/weekend tech support
Pre-term 2019 Sat-Sun, Jan 12-13 Sat: 11 am-7 pm;
Sun: 3 - 11 pm 
Pre-term weekend extended hours 
MLK holiday Mon, Jan 21 Closed University closed, no tech support
Last Updated: 11/27/18