FAQ (Frequently Asked Questions)
What are the library hours? Check the library's web site for library hours for the academic year and holiday information. The Mulford Library blog includes announcements about exam week and other special hours.
Where can I make a phone call in the library? If you need to use your mobile phone, there is a cell phone zone on the fifth floor of the library (look for the red phone booths); you can also talk in the restrooms. If you need to make an on-campus call (to the Medical Center or to another building on the Health Science Campus), there are red house phones on the fourth and fifth floors, by the back elevators.
Where can I find a computer to do word processing and check my email? Computers with Microsoft Office products, SPSS, EndNote, email software, web access, and other software are available in the computer lab on the fourth floor, at the computer clusters on the fifth floor, and in the computer lab on the sixth floor of the Mulford Library Building. Laptop computers can also be checked out at the service desk on the fourth floor. Looking for Macs? They are on the fifth and sixth floors.
Where is lost and found located? The Mulford Library lost-and-found box is in the Online Resources Room (the computer lab on the fourth floor). After a period of time, items are taken to campus lost and found, which is at the security office in the basement of the building.
I need help! How can I contact a librarian? See our Ask a Librarian page for a list of the ways you can request help from a Mulford reference librarian.
How can I find out what information resources the library owns? The online catalog will tell you what the library owns and the resources to which we have access. It can be searched by title, authors, keywords, etc.
How can I access MEDLINE, CINAHL, and other resources from off-campus? Faculty, residents, staff, and students affiliated with the University of Toledo Health Science Campus and who are registered with the Mulford Library (call 419.383.4225 to check your registration status) have access to most of the library's online resources from off-campus. (See the Remote Access page for more information.)
- Check the online catalog to make sure we have off-campus access (for example, we do not have off-campus access to UpToDate).
- Access the resource through the Mulford Library web page rather than going to the site directly (our page will link you to a special web site or take you through the proxy server so that you'll have off-campus access)
- If you are not being authenticated (the error message says that authentication failed), then there may be a problem with your library record. Contact Mulford Access Services (419.383.4225) to have our staff check your record.
- If the system indicates that you have been authenticated (no error message), but you are returned to the authentication page or you are not able to access the resource, it may be a cookie problem; try lowering your browser's security setting a little bit.
- If you still can't access the resource, contact Mulford Reference Assistance.
How does online borrowing work? Online borrowing through OhioLINK is available to faculty, residents, staff, and students affiliated with the University of Toledo (call 419.383.4225 to check your registration status). From the OhioLINK catalog, you can request to borrow items from other OhioLINK libraries; the only restrictions are items that cannot be checked out of the library (Library Use Only) as well as books that we have here at University of Toledo. In the OhioLINK catalog, find the item to borrow, then click on REQUEST THIS ITEM. Follow the instructions. The average turn-around time for items borrowed through OhioLINK is 5 working days. If OhioLINK doesn't have the item, click on the Search Ohio icon to see if the title is available at an Ohio public library.
How can I find out if the library has a title when all that is available is the journal abbreviation: Ann Rheum Dis? To find a full journal title for an abbreviation (or an abbreviation for a full title), search the National Library of Medicine catalog. If you need help finding a particular title, contact Mulford Reference Assistance.
How can I find out which online journals are available at Mulford? To see if we have an online journal at Mulford, there are two places to check. (1) do a title search in the library catalog for the title of the journal; or (2) search/browse our list of online journals. For help, contact Mulford Reference Assistance.
How can I find course reading materials that my professor has put on reserve? To see if your professor has materials for class on reserve, check the reserves module of the catalog (by course -- by instructor). Reserve materials may be requested from the service desk on the fourth floor.
How do I recommend that the library purchase a particular book or journal? Recommendations for a book purchase or journal subscription can be submitted using our online form.
Why can't I get access to ___ resource (UpToDate, ClinicalKey, Cochrane Library, etc.)? To access any of our full-text resources, use the Full-Text Resources link on the Mulford home page. The links on this page are set up for both on campus and remote access. We don't have off-campus access to all resources, most notably UpToDate.
What's EndNote? How can I get help using it? Can I use it at home? EndNote is a program that is used to manage references and to cite and format references in a manuscript. EndNote is available on campus computers and is also available for home use for faculty, residents, staff, and students affiliated with the University of Toledo. The Library offers EndNote training, support, and online help materials.
How can I get a library card if I'm not affiliated with the University of Toledo? If you are not affiliated with the University of Toledo or another OhioLINK or SearchOhio institution and are a resident of the state of Ohio, you may apply for a library card through the State Library of Ohio, which will allow you to check circulating materials out of the library.
How long will it take to get a book or journal article through interlibrary loan (ILL)? Most materials requested through ILL arrive within 5-10 working days from the date of the request (journal articles tend to be received within three working days). Create an ILLiad account and submit your request(s). Online articles are only available in ILLiad for 30 days due to copyright regulations; download your requested articles as soon as you can. For more information, contact Mulford Reference Assistance.
What is the maximum number of items that can be borrowed at one time? Faculty, residents, staff, and students affiliated with UT can check out up to 50 items at a time. Limits differ for people who are not affiliated with UT.
How can I renew books over the phone or online? Books can be renewed by calling 419.383.4225 or by going to your library record (unless there is a hold on the item or it is overdue). Log in to your account (name and Rocket ID number) and view the books checked out to renew. See the library's web page for more information about renewals.
What will I be charged if my book is returned late? Overdue reserve items are $1.00 per hour. Overdue books are $.50 per item per day; remember that items may be renewed online, over the phone, or in person before they are overdue.
Can I turn in items at one of the libraries on Main Campus? Yes, items borrowed from the Mulford Library can be returned at any other University of Toledo library (or any OhioLINK library). Receipts are available on request.
How much does it cost to make photocopies? The photocopier is located on the fourth floor of the library. Copies can also be made using a Rocket Card Account. For more information about making copies in the library, ask at the service desk. The photocopier also can be used as a scanner.
How can I get a copy of an article from an online journal? To determine if a journal is available online, check the library catalog or our list of online journals. Online articles are only available in ILLiad for 30 days due to copyright regulations; download your requested articles as soon as you can. For more information, contact Mulford Reference Assistance.
How can I get a copy of an article not owned by the library? Journal articles that are not available at Mulford can be requested through Interlibrary Services using ILLiad. Usually it takes about three working days to get a copy of an article from another library.
Where is the Mulford Library located? The Mulford Library is located on the University of Toledo Health Science Campus, on the fourth and fifth floors of the Mulford Library Building. For more information, see Getting to the Mulford Library.