Tactical Planning - Service Enhancements
Effectiveness and efficiency of operations
A. Management effectively allocates resources for technology research.
- Are feasibility and profitability analyses performed for all planned technology projects?
- Are all planned projects reviewed, approved, and prioritized based on the University’s strategic goals?
- Have clear policies been established that outline the criteria for approving technology projects?
- Have communication channels been established for reporting the status of technology projects to management?
B. Management identifies leading technologies relevant to University services.
- Are appropriately qualified employees hired to work in technology-related functions?
- Are needs and opportunities effectively communicated between technology, marketing, and service design functions?
- Have key decision makers been educated on the limited ability of cost accounting systems to focus on the hidden costs of technology that are included in the University's overhead?
- Is cost-profit-volume (CVP) analysis used to analyze the impact of advanced technology on the cost structure?
Compliance with applicable laws and regulations
A. The University complies with patent infringement laws.
- Are all proposed technology projects reviewed for potential patent infringements?
- Is the external environment monitored for patent activity that relates to the University's
existing or developing technology?