Frequently Asked Questions
Frequently Asked Questions
1. What information should I bring to my first visit?
During your visit, the University of Toledo Outpatient Pharmacy staff will need important information in order to create your patient profile and bill your insurance company. This includes your name, date of birth, Rocket ID number, local address and phone number. Please bring your prescription drug card with you.
2. What is the best way to get a new prescription filled?
All new prescriptions can be called in or faxed by your physician’s office at the numbers below, e-scripted to us from the provider's office, or brought into the pharmacy by the patient or designee.
|Main Campus Outpatient Pharmacy:||Health Campus Outpatient Pharmacy:|
|Phone: 419-530-3471||Phone: 419-383-3750|
|Fax: 419-530-3473||Fax: 419-383-3208|
3. Can prescription renewals be ordered on-line?
Prescription refills can be ordered on-line by utilizing Rocket Refills located on the front page of our website, or called into our automated refill line on Main Campus at 419-530-3471, option 2, and on the Health Science Campus at 419-383-3750, option 1.
4. Will the UT Outpatient Pharmacy staff take care of transferring current prescriptions from my retail pharmacy?
Of course! It is helpful if you bring in your prescription bottle or you may complete the transfer form. Fill it out and fax it to us or bring it in. Please be sure to instruct us to either: 1. Transfer the scripts and fill them or 2. Transfer the scripts and hold them in the computer. We'll take it from there.
5. How long will I have to wait if I bring the prescription in?
Our goal is to have prescriptions filled within 20 minutes. Waiting time often depends on the number of prescriptions to be filled in the pharmacy at that time. Larger orders may take longer as well. Prescription waiting times tend to be longer in the afternoon.
6. When will prescriptions be available if they are called in, faxed or submitted on-line?
Most prescriptions for 30-day supplies of medications that are ordered (dropped off, called in, e-Scripted or faxed by the prescriber) by 10:00 a.m. on a business day, will be available after 3:00 p.m. that same day. Those placed by 3:00 p.m. will be available for pick-up after noon the next business day. (This does not include closed weekends and holidays.) Please allow 2 business days for processing a 90 day supply.
Prescriptions that are needed prior to the times identified above should be presented in person or phone contact should be made with a pharmacy staff member to express urgency. In an urgent situation involving a 90-day supply every effort will be made to fill the complete order. However, if under 2 business days, you may need to return at a later date to pick up the remainder of your medication.
On-line and phone refill services are available 24 hours a day for your convenience.
7. What if I am out of refills?
Please call your health care professional as he/she may ask that you be seen for a follow-up visit or may have other questions regarding your care before renewing your prescription. If your provider prefers that we contact them directly, we will be happy to e-script or fax a refill request to their office for you.
8. What if you don’t have the medications I need?
There may be times when your medication may not be in stock. This is no different than a typical retail pharmacy. If these are maintenance medications, we will keep them in stock. It is best if you use our refill line, drop off or call in your prescription ahead of time. We will contact you if the medication needs to be ordered.
9. Will I have to be the one to take in and pick up the script?
The patient may send a designee to drop off or pick up a prescription if he/she is too ill or injured. We may ask the designee for the patient's date of birth, so come prepared!
10. Will the UT Outpatient Pharmacies carry sleep apnea and other medical equipment?
The UT Outpatient Pharmacies do not carry durable medical equipment. This equipment is not billed to the prescription drug insurance. Durable medical equipment is typically sold by a specialty pharmacy and is billed to the patient’s medical insurance.
11. What is being done to assure confidentiality?
All personnel working in the UT Outpatient Pharmacies are trained in and are required to follow Federal HIPAA laws, which safeguard protected health information (PHI) and e-PHI.
12. How does reimbursement for over-the-counter drugs get processed?
Approved over-the-counter drugs will be processed in the same manner as prescription drugs. The patient or designee will need to present a prescription to the pharmacist.
13. What if I need to get a prescription filled after the Pharmacy is closed?
The UT Outpatient Pharmacy staff intends to provide service hours to meet the demand of our patients. We will continue to monitor and make necessary adjustments to the hours of operation as needed. If an acute situation arises after these hours, you may want to inquire as to the availability of samples from your medical provider or visit a local 24-hour pharmacy to have your prescription filled.
14. What methods of payment do you accept?
We accept cash, check, Master Card, VISA, Discover or Rocket Card.
15. Do you take my insurance?
The UT Outpatient Pharmacies accept a variety of prescription insurance plans. In order to process your prescription, we need to obtain information from your prescription drug card. With this in mind, please bring your insurance card with you to each visit.