The University of Toledo : Student Concern Resolution Process

Student Concern Resolution Process

The Office of Accessibility provides services to students, faculty, and staff. When the services do not meet your expectations, we encourage you to register your concerns following the four-step procedure listed below.

Step 1:

Disabilities Counselor

You should discuss your concerns with your assigned Disability Counselor. If a satisfactory solution is not reached, you can proceed to the second step, a written appeal to the Director of the Office of Accessibility. In general, issues that proceed to the next step include the following:

• Procedural error by the Office of Accessibility staff

• Violation of policy by the Office of Accessibility staff

• Qualifications for consideration as having a disability

• Appropriateness of accommodations

• Reasonableness of accommodations

• Mitigating circumstances

Step 2:

Director of the Office of Accessibility

The Director of the Office of Accessibility must receive your appeal within thirty days following the outcome of the first step, described above. Your written appeal to the Director of the Office of Accessibility must include

1. A description of the issue including significant dates

2. The basis for the appeal and any supporting documentation as necessary

3. The resolution requested

After the Director receives your concerns, you may expect

1. An interview

2. A review of relevant written materials

3. Interviews with relevant individuals.

4. A written response from the Director within 15 working days of the date that the appeal was received. Summer and inter-semester breaks are not included in these time frames.

Step 3:

Institutional Diversity

You can review the diversity policies located on the Institutional Diversity page.

Step 4:

Office of Affirmative Action

When filing an appeal with the Office of Affirmative Action, you should provide

Your written appeal
Supporting documentation
The response to your appeal from the Director of the Office of Accessibility

NOTE: Concerns involving administrative or staff actions, policies, and procedures that are beyond the responsibility of the Office of Accessibility should follow the applicable University of Toledo's Grievance Procedures.

Step 5:

Office of Civil Rights

Your filing a Section 504/ADA complaint with the responsible federal agency does not impair your right to a prompt and equitable resolution of your complaint. To pursue your complaint with the regional agency, you may contact:

Regional Office XII
Michigan, Ohio
Office for Civil Rights, Cleveland Office
U.S. Department of Education
600 Superior, East
Bank One Center, Room 750
Cleveland, OH 44114-2611
Phone: 216.522.4970
Fax: 216.522.2573
TDD: 816.891.0582

Or Visit the Office of Civil Rights website

Retaliation against any person who files a complaint of alleged discrimination, participates in an investigation, or opposes a discriminatory employment or education practice of policy is prohibited by University policy, by federal, and by state law.

Page updated: August 18, 2009

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Office of Accessibility : Student Concern Resolution Process