2019 Novel Coronavirus

FAQs


 Last Updated April 9, 2020 at 9 a.m.

Health and Wellness

What is COVID-19?

COVID-19 is a respiratory illness caused by a new coronavirus that was first detected in Wuhan, China, late last year. It is not the same as the coronaviruses that cause the common cold, or the viruses that cause seasonal influenza.

What are the symptoms of COVID-19?

According to the World Health Organization (WHO), the most common symptoms of COVID-19 are fever, tiredness and a dry cough. Confirmed cases have ranged from mild infections to severe illnesses requiring hospitalization. The WHO notes that about 80% of those who are infected recover without requiring specialized treatment.

Experts are still learning about COVID-19, but the virus is thought to spread mainly from person-to-person through respiratory droplets produced when an infected person coughs or sneezes. The U.S. Centers for Disease Control and Prevention (CDC) notes being within approximately 6 feet of someone with the illness for a prolonged period of time or having direct contact with infectious secretions (such as being coughed on) are the most common ways the infection is spread. It is possible the virus can be spread from contact with infected surfaces, but CDC says this is not the main way the virus spreads.

What can I do to protect myself?

The CDC recommends people take the same preventative actions they would for any respiratory disease.

  • Avoid close contact with people who are sick. Avoid touching your eyes, nose, and mouth.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Put distance between yourself and other people. The CDC has recommended that everyone limit social gatherings to no more than 50 people.

On March 16, 2020, the White House Coronavirus Task Force issued additional guidelines to help protect people during the coronavirus pandemic. Among them are:

  • If you are ill, stay home from work. If children are ill, keep them home from school. Contact your medical provider.
  • Older individuals, and those with serious underlying health conditions should stay home and avoid other people.
  • Avoid discretionary travel, such as social visits and shopping trips.
  • Avoid social gatherings in groups of more than 10 people. 

There is currently no vaccine to protect against COVID-19, though researchers are working to develop one.

Will wearing a face mask protect me?

As of April, 3, 2020, the CDC is now recommending that individuals wear cloth face coverings in public settings where social distancing measures are difficult to maintain — particularly in areas of the country that are experiencing high levels of community spread.

The updated guidance is meant to slow the spread of the virus, particularly from individuals who may have the virus but are not showing obvious symptoms. 

CDC is not recommending that individuals wear surgical masks or N95 respirators in order to reserve those critical supplies for first responders and healthcare workers.

What should I do if I feel sick?

We are currently in cold and flu season, and influenza is still high in the United States.

However, if you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, the CDC advises you should call your healthcare provider for medical advice. Your healthcare professional will work with guidelines from local and/or state public health officials to determine if you need to be tested for COVID-19.

For those who are mildly ill, the CDC offers the following guidelines:

  • Stay at home. People with mild symptoms from COVID-19 are able to recover at home. Stay at home except to get medical care. Do not visit public spaces, and avoid using public transportation, ride-sharing or taxis.
  • Monitor your symptoms and stay in touch with your doctor. Seek medical care right away if your illness is worsening — for example, if you have difficulty breathing. Call ahead before you seek medical care. Call 911 if you have a medical emergency and notify the operator that you have or think you might have COVID-19. If possible, put on a face mask before medical help arrives.
  • Avoid other people and pets. As much as possible, you should stay in a specific "sick room" and away from other people and pets in your home.

Individuals who suspect they may have COVID-19 are encouraged to call their primary care physician, the Toledo Lucas County Health Department at 419.251.4000 (English only) or 419.291.5355 (multilingual), or the UTMC Emergency Department at 419.383.3888.

For concerns unrelated to COVID-19 related concerns, students should schedule an appointment with family medicine at UTMC's Comprehensive Care Center (CCC) on Glendale Avenue during open hours of operation Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to noon. To schedule an appointment, please call 419.383.5555. The University Health Center on Main Campus also is available via telehealth at 419.530.3451.

Are Main Campus health services still available for students?

No. The University Health Center on Main Campus has been closed and all well person services deferred for the remainder of the spring semester. For students who are sick, medical advice is being offered via telehealth weekdays from 8 a.m. to 5 p.m. by calling 419.530.3451.

Who should students contact if they feel sick?

Students needing an in-person visit for sick care unrelated to COVID-19 should schedule an appointment with family medicine at UTMC's Comprehensive Care Center (CCC) on Glendale Avenue. The CCC is open Monday through Friday 8 a.m. to 5 p.m. and from Saturday 8 a.m. to noon. To schedule an appointment, please call 419.383.5555.

Students needing transportation to the CCC (for all non-COVID-19 medical related matters) should call Black and White Cab at 419.536.8294. Transportation vouchers are available at the Parks Tower front desk.

If a student is residing off-campus, they may contact the Parks Tower front desk at 419.530.4381 between 8 a.m. – 10 p.m. and cab arrangements will be made for them. In the event that a graduate student needs to request a cab after hours, they should contact the On-call Residence life phone at 419.377.7637.

What if a student believes they may have COVID-19 symptoms?

For students experiencing COVID-19 symptoms (shortness of breath, elevated temperature, diarrhea, chills, etc.), they should call the UTMC Comprehensive Care Center at 419.383.5555. A staff member will advise you on next steps including transportation to the clinic.

Individuals who suspect they may have COVID-19 may also call the Toledo Lucas County Health Department at 419.251.4000 (English only) or 419.291.5355 (multilingual).

Are UToledo outpatient pharmacies still open?

UToledo's outpatient pharmacies continue to fill prescriptions. To help protect the health of patients and pharmacy employees, outpatient pharmacies are now offering curbside pickup of prescription medications and a limited number of over-the-counter medications. Curbside pickup is the only service offered at Main Campus Pharmacy.

As an additional service specifically for UToledo employees and their dependents, prescription medications also can be mailed directly to homes at no additional cost.

How do I schedule a pickup or order by mail?

Refills can be ordered for either curbside pickup or mail order by phone, online, or via the RXLOCAL smartphone app. New orders for existing patients must be processed by phone or through the app. When ordering, patients are asked to notify the pharmacy of their preference for curbside pickup or mail delivery.

New patients are requested to call the pharmacy to speak with a staff member.

For locations, hours of operation, and telephone numbers, please visit the UToledo outpatient pharmacy website.

Please note, not all prescriptions will be able to filled on the same day as requested.


University Operations

Last Updated March 20, 2020 at 9:15 a.m.

What Is The University Doing In Response To COVID-19?

The health and safety of our campus community is and remains our top priority.

While there are no campus-related COVID-19 cases to date, the University has taken a number of proactive measures to protect our campus community. Our decisions are based on the expertise and guidance of our own UToledo infectious disease experts, with the support of local, state and federal officials

  • The University has suspended all face-to-face on-campus instruction through the remainder of spring semester.
  • All events and gatherings of more than 50 people scheduled for spring semester have been canceled, including all spring commencement ceremonies.
  • We have asked our students not to return to campus following spring break, and are working with our Residence Life students on an orderly process to allow students to move out of the residence halls between March 14 and March 22.
  • We have implemented travel restrictions for University-sponsored business, and we are asking faculty, staff and students to report all personal travel.  
  • We are requiring all individuals returning from a country on the CDC’s Level 2 or Level 3 warning list to self-isolate for 14 days.

The University is continuing to monitor the situation and is working closely with the Ohio Department of Health and the Toledo-Lucas County Health Department, as well as following the guidance of the CDC.

A University taskforce is meeting regularly to review the latest developments and has created plans for dealing with a variety of potential scenarios. Care providers at The University of Toledo Medical Center have received additional training and are well-prepared to treat infectious diseases.

We will continue to provide updates on our 2019 novel coronavirus informational website.

is campus closing?

As the University moves to exclusively deliver remote instruction for the remainder of spring semester and employees begin working remotely, many campus facilities will close.

  • The Office of Residence Life is working with residents to move out of residential halls by March 22. Students that have been approved to stay on campus will be notified of their placement after March 22.
  • Effective March 15, the UToledo Rec Center and Morse Fitness Center on Health Science Campus are closed until further notice.
  • UToledo Dining Services have limited hours. Read more.
  • Effective March 19, all University Libraries are closed for the remainder of spring semester. During this time, access to electronic collections will continue to be available, and our chat, phone, and e-mail reference services will remain active. However, other services such as book delivery by Interlibrary Loan are closed. Finally, all overdue books fines will be waived during this period of closure.
  • The Student Union is closed until further notice.
  • Access to academic buildings is limited.
  • Research laboratories will remain open, and faculty and staff authorized to be on campus will have access to their offices.

Who should students contact if they have questions or concerns regarding academic resources?

The Center for Success Coaching is available at 419.530.1250 to assist students with questions and concerns related to academic challenges and resource support

What is the University doing about classes?

The University canceled all classes on March 16 and March 17 to allow faculty members time to prepare for remote teaching.

Courses resumed remotely on March 18. This will continue through the remainder of spring semester.

Is the University canceling any on-campus events at this time?

The Centers for Disease Control and Prevention has recommended that no large events be held with 50 or more people for the next eight weeks and we will heed their advice. All large campus events scheduled for spring semester have been canceled, including all spring commencement ceremonies — the undergraduate and graduate ceremonies planned for May 9 in the Glass Bowl, College of Law commencement set for May 10, College of Medicine and Life Sciences commencement scheduled for May 15, and all college convocations and honors programs planned for April and May are canceled.

Has the University canceled study abroad programs?

All summer study abroad programs have been canceled.

The University contacted all students who were participating in a study abroad program during spring semester to help arrange travel back to the United States.

Who should students contact if they have questions or concerns regarding academic resources?

The Center for Success Coaching is available at 419.530.1250 to assist students with questions and concerns related to academic challenges and resource support. Beginning March 13, 2020, all advising and success coaching will be online only.

Has the University changed parking procedures or bus services?

Yes. Gold, Blue and Scott Park routes are not running through March 30. Service between Main and Health Science campuses will not be affected. Additionally, parking permits are not required to park on campus through March 30. Metered, reserved, disabled and patient spaces will continue to be enforced 24/7 as normal. Read more.

Has the University changed admissions processes?

UToledo is using a test-optional admissions model, which means prospective students are not required to submit standardized test scores such as the SAT or ACT. University leaders have been discussing the policy change and moved forward with a pilot program now as high schools and testing centers across the country are closing to help stop the spread of coronavirus. Additional flexibility will be implemented in the short term due to limited access to transcripts and GPAs amid the closures during the coronavirus outbreak. We will use self-reported grades and GPA to conditionally admit students until final transcripts are available. Select scholarships and highly competitive academic programs may still require an ACT/SAT score. 


Travel Restrictions

Last Updated March 13, 2020 at 2 p.m.

Has the University restricted sponsored travel?

Following the recommendation of Ohio Gov. Mike DeWine, the University is canceling all non-essential University-sponsored travel through the end of fiscal year 2020. This includes both domestic and international travel.

Any exceptions must be approved by the University president, provost, or vice president of finance and administration. If you feel your travel is essential, contact your supervisor or department chair.

What are the University’s guidelines for personal travel?

The University is strongly discouraging all faculty, staff and students to avoid out-of-state travel.  If you do travel, the University is strongly encouraging faculty, staff, students and contractors to voluntarily register their upcoming travel plans through June 30, 2020. Individuals who did not previously register travel may also use the form to report their return.

What is the latest on travel restrictions?

Due to the global COVID-19 pandemic, UToledo is now requiring all individuals returning from a country on the CDC’s Level 3 or Level 2 warning list to self-isolate for 14-days. Individuals should register their recent travel using the University’s online travel registry form.

Employees should notify their direct supervisor of their recent travel and submit the appropriate documentation to Human Resources to be granted a self-isolation agreement.

Students should alert their professors if additional accommodations are necessary. UToledo previously announced that classes have been canceled Monday, March 16 and Tuesday, March 17. All academic courses will resume Wednesday, March 18 with remote delivery.


IT Support

Last Updated March 17, 2020 at 4 p.m.

How do I get access and support for remote delivery of classes?

If you are using Blackboard for teaching remotely, you can refer to the Teaching section of the FAQ’s that provide information around that platform.

If you are comfortable with other options, you may use Cisco WebEx audio/videoconferencing, Microsoft Teams or email. You can check out the Remote Access and Virtual Class Technologies in order to determine how to get access and support for these options.

How do I get access and support for working from home?

In the event that you need to work from home, there are a number of options for working remotely, which the University supports.

In addition, you may need to be setup for using many of our enterprise applications remotely (i.e. Banner). For further assistance getting your request moving, contact the IT Help Desk or call 419-530-2400 (MC) or 419-383-2400 (HSC).

How do I get access to a loaner laptop?

If a faculty or staff employee requires a laptop to be used for remote operations and does not currently have a laptop, a limited supply of UToledo laptops are available through colleges and departments. Also, if employees have an All-In-One (AIO) workstation, they may temporarily use the device remotely. Please check with your technology support contact for laptop availability and AIO remote workstation use to ensure wireless settings are enabled.

If you don’t know your technology support contact, contact the IT Help desk and they will route you to the appropriate area. If you are using the laptop for the first time, please log into the device while on-campus, in order to configure your profile for off-campus use.

How do I get assistance with other Information Technology Questions?

For general information technology questions and issues, contact the IT Help Desk or call 419-530-2400 (MC) or 419-383-2400 (HSC).


Housing and Dining

Last Updated March 28, 2020 at 5 p.m.

Are residence halls open? Are students required to move out?

After reviewing input from our own infectious disease experts, as well guidance from local, state and federal health officials, the University has elected to close its residence halls on March 22.

The Office of Residence Life is coordinating an orderly process to allow students to move out of the residence halls between March 14 and March 22. Specific information is being shared with our students who live on campus via email.

The University recognizes remaining on campus may be the safest — or only — option for some students. The Office of Residence Life will work with these students on an individual basis.

Does this include students in Honors Academic Village?

For health and safety reasons, students residing in Honors Academic Village (HAV) are also being asked to move out between March 16 and March 22. Specific information is being shared with HAV residents via email.

Will the Dining Hall(s) Be Open?

In response to Ohio Gov. Mike DeWine’s order (March 15) that restaurants across the state close in an attempt to reduce the spread of COVID-19, the University will be making a number of changes to our dining options.

Beginning March 16, only Skyrise Express at Parks Tower will remain open. Skyrise Express will be open daily from 10 a.m. to 2 p.m. and again from 4 to 8 p.m. Meals will be to-go only. No seating will be provided.

Will students be receiving a credit or reimbursement for the remainder of the semester?

UToledo worked with the Office Student Financial Aid and the state of Ohio to determine the most appropriate way to credit students for housing and dining fees for the rest of the semester. Residential students who checked out of housing on or before March 25 will receive a credit or refund to their student account as follows:

  • Residential students with a meal plan will receive a credit of up to $1,230;
  • Students living in McComas Village without a meal plan will receive a credit of up to $750;
  • Students living in Honors Academic Village with a meal plan will receive a meal plan credit of up to $350; and
  • Students with a commuter meal plan will receive a credit of up to $200.

More information is available on the treasurer’s webpage.

When will classes resume?

Courses resumed remotely on March 18. All face-to-face instruction has been suspended through spring semester and replaced by remote learning. UToledo has assembled a variety of resources to support our students during this time.

If I traveled away from the State of Ohio for Spring Break, should I notify The University of Toledo?

Students that traveled during Spring Break (domestic or international) should complete the University’s voluntary travel registration.


Human Resources

Last Updated March 17, 2020 at 4:50 p.m.

Am I able to work from home?

Employees should speak with their supervisor to determine if a remote work arrangement is feasible. This decision is at the supervisor’s discretion.

Employees who can complete their work assignments remotely will do so starting Thursday, March 19. The employee and their supervisor will outline a remote work agreement, including job assignments, work schedule, communication expectations and University-owned equipment to be used during remote work arrangement. Those approved to work from home will be paid as though they were working on campus and are expected to adhere to all University policies while working remotely.

In the event that an employee’s full-time job responsibilities cannot be facilitated remotely or are not needed during this period, the employee will need to submit leave to cover the time off (forty hours per week). An employee must first exhaust sick, vacation and other paid leave before the University will consider allowing the employee’s leave bank to go into deficit.

There may be some instances where an employee could work remotely, but who’s workload will be reduced due to the current situation. In this instance the employee and supervisor should work together to outline a remote work agreement for the weekly hours to be worked. The employee will then need to submit leave to cover the deficit (must equal forty hours per week).

During this time employees will continue to accrue leave at their normal sick and vacation accrual rates. University leaders will reassess staffing plans on or before April 3.

Will I be paid if I am required to self-isolate, or self-quarantine out of caution or because of a suspected COVID-19 illness?

Individuals who have been asked by the University or their healthcare provider to self-isolate may be granted a self-isolation agreement with the appropriate documentation. Individuals who reasonably believe they may have been exposed to COVID-19 because of travel to/from a level 3 country per the CDC or have contacted with someone who has been diagnosed with COVID-19 may also be granted a self-isolation agreement with appropriate documentation. Please contact Human Resources.

What should I do if I’m sick?

Anyone who feels ill should notify their supervisor and stay home. Employees may use  sick leave or apply for FMLA if they are going to need extended leave.

Is the University screening employees for fever?

The University of Toledo is following Ohio Gov. Mike DeWine’s recommendation that employers monitor their on-site employees’ temperatures daily.

UToledo Human Resources has developed a webform through which select employees who are authorized to be on campus can submit their temperatures. Each employee’s supervisor will receive their daily reading. Anyone with a temperature at or above 100.0 degrees Fahrenheit should not report to work.

This is intended to provide additional safeguards to protect our employees, patients and community against further spread of COVID-19. 

If I work remotely, do I have to monitor my temperature? 

No. Only employees who are authorized to continue providing services on campus need to monitor and report their temperature.

I don’t have the right supplies at home to self-monitor, what should I do? 

All employees who come on campus must self-check and report their body temperature before reporting to work. If you are unable to do so, you will not be permitted to come on campus.

If I leave my workspace for lunch, do I have to recheck my temperature? 

Temperature checks are not necessary when leaving for lunch or reentering a work space. However, anyone entering UTMC will have their temperature checked each time they enter at the door.  

If I have been ill, when can I return to work? 

An employee can return to work when they have had no fever for at least three days without taking medication to reduce fever during that time; AND there is improvement in their respiratory symptoms (cough and shortness of breath) for three days; AND at least seven days have passed since their symptoms began.

Healthcare providers returning to work after illness must wear a face mask at all times until symptoms are completely resolved, or until 14 days after the onset of illness, whichever is longer.

What if I am experiencing increased anxiety or stress related to concerns about COVID-19?

If you are feeling anxious from this situation, you may benefit from seeking counseling. Faculty and staff should contact their mental health provider or reach out to the University’s Employee Assistance Program (EAP) or call 1-800-227-6007 (Use “UT” as the username).


Teaching

Last Updated March 20, 2020 at 9:15 a.m.

UToledo Has Announced That On-Campus Instruction Has Been Suspended Through the End of the Spring Semester. How Should I Prepare for Remote Delivery of My Courses?

The Provost’s Office has organized a number of informational seminars and training sessions to help faculty navigate the transition from face-to-face instruction to remote learning. 

You can learn more about these sessions and other best practices through the University Teaching Center website.

UToledo Online offers resources for technology and pedagogical best practices that can help you and your students in the event of classes moving to online delivery.

They have put together a Remote Delivery Quick Reference Guide that can help you get started with some of the remote delivery tools they support. You can reach out to their Help Desk for help or to connect with one of their Educational Technologists or Instructional Designers for a virtual consultation. Many additional resources are also available via the “Faculty Support” tab in Blackboard.

What are my options for delivering remote instruction, and where can I go for help?

Blackboard Learn (Blackboard) is the primary Learning Management System (LMS) used for online, blended, and web-assisted courses at The University of Toledo. All courses automatically get a Blackboard course site with your students enrolled in it. You also can access Blackboard via the link in the MyUT Portal.

You can use your Blackboard course site(s) to:

  • Post files like syllabi, schedules, PowerPoints, videos, and other content online for your students.
  • Communicate with your class asynchronously using announcements, discussion boards, and email.
  • Conduct live class sessions with live audio, video, and screen sharing using Blackboard Collaborate Ultra web conferencing.
  • Create assignment “drop boxes” for students to submit work.
  • Create online tests.

Echo360 is a service that integrates personal and classroom video capture, student engagement tools and analytics tools to maximize student participation and engagement for both campus-based and online courses. Echo360 Universal Capture can be used to record lectures and make them available to students in Blackboard. Echo360 Universal Capture: Personal allows instructors to capture video and audio from their webcam and computer screen simultaneously in order to publish it online for students to review.

Quick start links:

You can also use other forms of technology to interface with students, including common methods such as WEB-EX, Zoom, Skype or even YouTube.

UToledo Online will continue to support Blackboard, Collaborate Ultra, and Echo360 in the case of university closure. Faculty can call 419.530.8835, email utlv@utoledo.edu or access live chat on the UToledo Online Website. UToledo Online’s Help Desk hours will continue to be updated on their website.

What Course Accommodations Should I Make for a Student Who is Self-isolating or Unable to Participate in Remote Instruction?

If you are an instructor with a student who self-isolates and who asks for class adjustments, we ask that you consider appropriate adjustment or accommodation.

Examples include: 

  • Allowing students to Zoom into class lectures or use lecture-capture technology to record lectures.
  • Granting some flexibility with course attendance policies.
  • Helping secure a copy of course notes.
  • Modifying deadlines for assignments or exams that normally take place during the course meeting time.

Faculty members who have questions about how to make appropriate adjustments/accommodations may find assistance with the Office of Student Disability Studies or the Office of Student Advocacy and Support.


Research

Last Updated March 22, 2020 at 5 p.m.

Are research labs still operational?

The University of Toledo, in adherence to the Ohio Department of Health’s recent Stay at Home Order, will be restricting research operations to critical research and related essential functions, beginning March 24, 2020.

The Research Activities-Mitigating Impact of COVID-19 site is updated daily by the Office of Research & Sponsored Programs

Will the Office of Research and Sponsored Programs Be Available to Process Submissions and Awards During This Time Period?

Though staff from the Office of Research and Sponsored Programs may be working remotely, submissions and processing of awards will continue according to the normal operations and posted sponsor proposal deadlines. Employees who are working remotely will respond to emails and monitor phone messages during normal business hours.


Mental Health

We are all experiencing a lot of change, uncertainty and disruptions of our usual routines. These new challenges give us an opportunity to explore new coping strategies and new ways of connecting. However, it is not unusual to feel stress, nervousness, anxiety or a range of other emotions.

The University of Toledo is committed to helping you stay healthy during the COVID-19 outbreak — and that includes your mental health.

We cannot control many aspects of our current situation, but we can control how we respond. You do not have to feel alone in responding to this unusual situation. You can choose to reach out to talk to someone who can just be a good listener, or who can help you get additional support or crisis assistance.

Resources for Students

University Counseling Center

The Counseling Center continues to offer services to currently enrolled students via teleservices from 8:15 a.m. to 5 p.m. Monday through Friday. Appointments can be made by calling 419.530.2426. UToledo students who are experiencing distress needing support after 5 p.m. may call the after-hours support line at 419.255.9585. Or, you can access the Crisis Text line by texting “ROCKET” or “HOME” to 741741.

Resources for Faculty and Staff

Employee Assistance Program

If you are feeling anxious from this situation, you may benefit from seeking counseling. Faculty and staff should contact their mental health provider or reach out to the University’s Employee Assistance Program (EAP) or call 1-800-227-6007 (Use “UT” as the username).

Resources for Everyone in the Community

Lucas County COVID-19 Emotional Support Line

The Lucas County COVID-19 Emotional Support Line is a telephone support service provided by the Mental Health and Recovery Services Board of Lucas County. Calls are answered by individuals prepared to provide emotional support to Lucas County residents who are experiencing anxiety, loneliness, depression or some other emotional or mental health challenges due to the COVID-19 pandemic.

The emotional support line can be reached from 11 a.m. to 7 p.m. seven days a week at 419.442.0580.

Crisis Resources

  • Suicide Prevention Lifeline — 1.800.273.8255, 24 hours a day
  • Rescue Mental Health and Addiction Crisis Line — 419.255.3125, 24 hours a day
  • Childhelp National Child Abuse Hotline — 1.800.422.4453, 24 hours a day
  • Lucas County domestic violence hotline — 419.245.3324, 24 hours a day
  • YWCA Domestic Violence Crisis Line — 1.888.341.7386
Last Updated: 4/9/20