2019 Novel Coronavirus

FAQs


Health and Wellness

 Last Updated July 6, 2020 at 2 p.m

What is COVID-19?

COVID-19 is a respiratory illness caused by a new coronavirus that was first detected in Wuhan, China, late last year. It is not the same as the coronaviruses that cause the common cold, or the viruses that cause seasonal influenza.

What are the symptoms of COVID-19?

According to the World Health Organization (WHO), the most common symptoms of COVID-19 are fever, tiredness and a dry cough. Other symptoms may include muscle aches and pains, sore throat, diarrhea, nausea or vomiting, congestion or runny nose, headache and loss of taste or smell. Confirmed cases have ranged from mild infections to severe illnesses requiring hospitalization. The WHO notes that about 80% of those who are infected recover without requiring specialized treatment.

On average it takes 5 to 6 days for symptoms to show after someone has been infected. However, the WHO says it can take up to 14 days for symptoms to develop.

Experts continue to learn about COVID-19, but the virus is thought to spread mainly from person-to-person through respiratory droplets produced when an infected person coughs, sneezes or speaks. The U.S. Centers for Disease Control and Prevention (CDC) notes being within approximately 6 feet of someone with the illness for a prolonged period of time or having direct contact with infectious secretions (such as being coughed on) are the most common ways the infection is spread. It is important to note that experts believe the virus can be spread by individuals who have been infected but are not showing symptoms.

It is possible the virus can be spread from contact with infected surfaces, but CDC says this is not the main way the virus spreads.


What can I do to protect myself and others?

The CDC recommends people take the same preventative actions they would for any respiratory disease.

  • Avoid close contact with people who are sick or may have been exposed to the virus. Avoid touching your eyes, nose and mouth.
  • Put distance between yourself and other people. Public health officials continue to recommended keeping a six-foot distance from others when possible.
  • Wear a cloth face covering or mask when in public, especially when social distancing is not possible.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

There is currently no vaccine to protect against COVID-19, though researchers are working to develop one.


Will Wearing a Face Mask Protect Me? Will it protect others?

The CDC recommends that individuals wear cloth face coverings in public settings, particularly where social distancing measures are difficult to maintain.

Wearing a cloth mask is meant to slow the spread of the virus, particularly from individuals who may have the virus but are not showing obvious symptoms. There is some evidence that cloth face masks offer a degree of protection against infection, but the primary reason health experts encourage mask wearing is to reduce the chance of infected individuals from spreading the disease.

The University is following an order from the Ohio Department of Health that requires all employees to wear face coverings while at work. UToledo also will require students to wear masks on campus for fall semester.


What should I do if I feel sick?

If you think you have been exposed to COVID-19 and develop a fever at or above 100.0 degrees Fahrenheit, cough, chills, fatigue, shortness of breath or other COVID-19 symptoms, the Ohio Department of Health advises you should call your healthcare provider for medical advice. Your healthcare professional will work with guidelines from local and/or state public health officials to determine if you need to be tested for COVID-19.

The CDC also has a “self-checker” tool available online to help with decisions about seeking appropriate medical care.

For those who are mildly ill, the Ohio Department of Health offers the following guidelines:

  • Stay at home. People with mild symptoms from COVID-19 are able to recover at home. Stay at home except to get medical care. Do not visit public spaces, and avoid using public transportation, ride-sharing or taxis.
  • Monitor your symptoms and stay in touch with your doctor. Seek medical care right away if your illness is worsening — for example, if you have difficulty breathing. Call ahead before you seek medical care. Call 911 if you have a medical emergency and notify the operator that you have or think you might have COVID-19. If possible, put on a face mask before medical help arrives.
  • Avoid other people and pets. As much as possible, you should stay in a specific "sick room" and away from other people and pets in your home.
  • Wear a cloth face covering.  While around other people or animals, cover your nose and mouth with a cloth face covering. Try to maintain at least a 6-foot distance from others. You don’t need to wear a face covering if you are alone.

Individuals who suspect they may have COVID-19 are encouraged to call their primary care physician, the Toledo Lucas County Health Department at 419.251.4000 (English only) or 419.291.5355 (multilingual).

Symptomatic UToledo students and employees also can call the UTMC COVID-19 Testing Line at 419.383.4545.

What if a student believes they may have COVID-19 symptoms? Where can They Get Tested?

For students experiencing COVID-19 symptoms (shortness of breath, elevated temperature, diarrhea, chills, etc.), they should call the UTMC COVID-19 Testing Line at 419.383.4545. A staff member will advise you on next steps.

Individuals who suspect they may have COVID-19 may also call the Toledo Lucas County Health Department at 419.251.4000 (English only) or 419.291.5355 (multilingual).

This fall, UToledo will have COVID-19 testing available on both Main Campus and Health Science Campus for all symptomatic individuals.

The Ohio Department of Health also has a list of community testing sites throughout the state.


Who should students contact for Medical Care Unrelated to COVID-19?

Students needing an in-person visit for sick care unrelated to COVID-19 should schedule an appointment with family medicine at UTMC's Comprehensive Care Center (CCC) on Glendale Avenue. The CCC is open Monday through Friday 8 a.m. to 5 p.m. and from Saturday 8 a.m. to noon. To schedule an appointment, please call 419.383.5555.

Students needing transportation to the CCC (for all non-COVID-19 medical related matters) should call Black and White Cab at 419.536.8294. Transportation vouchers are available at the Parks Tower front desk.

If a student is residing off-campus, they may contact the Parks Tower front desk at 419.530.4381 between 8 a.m. – 10 p.m. and cab arrangements will be made for them. In the event that a graduate student needs to request a cab after hours, they should contact the on-call Residence Life phone at 419.377.7637.

Are Main Campus health services available for students?

The University Health Center on Main Campus is closed for summer semester. For students who are sick, medical advice is being offered via telehealth weekdays from 8 a.m. to 5 p.m. by calling 419.530.3451.

The University Health Center will reopen for fall semester.

Are UToledo outpatient pharmacies still open?

UToledo's outpatient pharmacies continue to fill prescriptions and provide services to patients.

To help protect the health of patients and pharmacy employees, outpatient pharmacies are now offering curbside pickup of prescription medications and a limited number of over-the-counter medications. Curbside pickup is the only service offered at Main Campus Pharmacy.

As an additional service specifically for UToledo employees and their dependents, prescription medications also can be mailed directly to homes at no additional cost.

How do I schedule a pickup or order by mail?

Refills can be ordered for either curbside pickup or mail order by phone, online, or via the RXLOCAL smartphone app. New orders for existing patients must be processed by phone or through the app. When ordering, patients are asked to notify the pharmacy of their preference for curbside pickup or mail delivery.

New patients are requested to call the pharmacy to speak with a staff member.

For locations, hours of operation, and telephone numbers, please visit the UToledo outpatient pharmacy website.


University Operations

Last Updated July 6, 2020 at 2 p.m

What Is The University Doing In Response To COVID-19?

The health and safety of our campus community is and remains our priority.

The University has taken a number of proactive measures to protect our campus community. Our decisions are based on the expertise and guidance of our own UToledo infectious disease experts, with the support of local, state and federal officials

The University continues to base its response on guidance from the Ohio Department of Health and the Toledo-Lucas County Health Department, as well as the CDC.

More information about UToledo’s plans for fall semester is available on the Rocket Restart website.

What are the University’s plans for fall semester?

Aligned with the state’s Responsible Restart Ohio plan, our pandemic planning teams have been working to develop our Rocket Restart plan to promote a safe return to campus for the fall 2020 semester.

This COVID-19 recovery response plan is based on the framework of prevention, risk mitigation, continuity of operations, and continued delivery of quality instruction.  Our Rocket Restart plan has been developed using a number of recommendations that are based on the most current public health information at the time.

This plan is subject to change based on increases in the number of COVID-19 cases in the region and further guidance by local, state and federal public health experts, government officials and our own health and safety experts.

As previously announced, summer term will be 100% online.


Who Should Students Contact If They Have Questions Or Concerns Regarding Academic Resources?

The Center for Success Coaching is available at 419.530.1250 to assist students with questions and concerns related to academic challenges and resource support. Additional information is available on the student success website

Are On-Campus Events Permitted at This time?

Any on-campus program or event must be pre-approved by the appropriate college dean or associate vice president that oversees the department, and then receive final approval by the University’s senior leadership team.

Requests to hold an on-campus program or event can be made through the online Summer Program and Event Registry form. Gatherings may be approved on a case-by-case basis with proper social distancing measures, good hygiene and sanitation practices and wearing of face coverings by all participants. Requests should be mission critical and the University strongly advises no programs that bring minors on campus. Currently the state of Ohio’s public health order permits gatherings of 10 or fewer people.

If the event is approved and takes place, the names and contact information for all attendees must be collected to facilitate contact tracing in the event of a COVID-19 outbreak.

Has the University canceled study abroad programs?

All study abroad programs for summer and fall semesters have been canceled.

Who should students contact if they have questions or concerns regarding academic resources?

The Center for Success Coaching is available at 419.530.1250 to assist students with questions and concerns related to academic challenges and resource support. Additional information is available on the student success website

Has the University changed parking procedures or bus services?

Yes. Gold, Blue and Scott Park routes are not running. Service between Main and Health Science campuses will not be affected. Additionally, parking permits are not required to park on campus. Metered, reserved, disabled and patient spaces will continue to be enforced 24/7 as normal. Read more.

Has the University changed admissions processes?

UToledo is using a test-optional admissions model, which means prospective students are not required to submit standardized test scores such as the SAT or ACT. University leaders have been discussing the policy change and moved forward with a pilot program now as high schools and testing centers across the country are closing to help stop the spread of coronavirus. Additional flexibility will be implemented in the short term due to limited access to transcripts and GPAs amid the closures during the coronavirus outbreak. We will use self-reported grades and GPA to conditionally admit students until final transcripts are available. Select scholarships and highly competitive academic programs may still require an ACT/SAT score. 

How is UToledo distributing its CARES Act emergency funding to students?

On April 14, 2020, The University of Toledo signed and returned to the U.S. Department of Education the Certification and Agreement with the assurance that the institution has used, or intends to use, no less than 50% of the funds received under Section 18004(a)(1) of the Coronavirus Aid, Relief and Economic Security (CARES) Act to provide Emergency Financial Aid Grants to students.

UToledo is eligible to receive $13.5 million in funds from the federal CARES Act to help mitigate financial impacts from the COVID-19 pandemic. Of this total, $6.7 million will be used to immediately assist current students experiencing financial hardships caused by the pandemic.

As of July 20, 2020, $5,708,500 has been awarded to 5,138 students.

The estimated total number of students at UToledo eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965 and thus eligible to receive Emergency Financial Aid Grants to students under Section 18004(a)(1) of the CARES Act is 9,448.  

Students enrolled for spring 2020 who received a federal Pell Grant have received a one-time grant of $500. No application was required. About one-third of the federal relief dollars has been used to prioritize aid to these students.

All students who were enrolled for the spring 2020 semester need to use the existing Rocket Aid application to request CARES Act funds. To be eligible to receive CARES Act funding, a student needs to be eligible to receive federal aid by having a valid Free Application for Federal Student Aid (FAFSA) or equivalent documentation on file. The Office of Student Financial Aid will determine eligibility based on guidelines from the U.S. Department of Education.


Travel Restrictions

Last Updated July 6, 2020 at 2 p.m

Has the University restricted sponsored travel?

Following the recommendation of Ohio Gov. Mike DeWine, the University has suspended all non-essential University-sponsored travel. This includes both domestic and international travel.

Any exceptions must be approved by the University president, provost, or vice president of finance and administration. If you feel your travel is essential, contact your supervisor or department chair.

What are the University’s guidelines for personal travel?

The University is strongly discouraging all faculty, staff and students to avoid out-of-state travel.  If you do travel, the University is strongly encouraging faculty, staff, students and contractors to voluntarily register their upcoming travel plans through June 30, 2020. Individuals who did not previously register travel may also use the form to report their return.


IT Support

Last Updated March 17, 2020 at 4 p.m. Reviewed July 6.

How do I get access and support for remote delivery of classes?

If you are using Blackboard for teaching remotely, you can refer to the Teaching section of the FAQ’s that provide information around that platform.

If you are comfortable with other options, you may use Cisco WebEx audio/videoconferencing, Microsoft Teams or email. You can check out the Remote Access and Virtual Class Technologies in order to determine how to get access and support for these options.

How do I get access and support for working from home?

In the event that you need to work from home, there are a number of options for working remotely, which the University supports.

In addition, you may need to be setup for using many of our enterprise applications remotely (i.e. Banner). For further assistance getting your request moving, contact the IT Help Desk or call 419-530-2400 (MC) or 419-383-2400 (HSC).

How do I get access to a loaner laptop?

If a faculty or staff employee requires a laptop to be used for remote operations and does not currently have a laptop, a limited supply of UToledo laptops are available through colleges and departments. Also, if employees have an All-In-One (AIO) workstation, they may temporarily use the device remotely. Please check with your technology support contact for laptop availability and AIO remote workstation use to ensure wireless settings are enabled.

If you don’t know your technology support contact, contact the IT Help desk and they will route you to the appropriate area. If you are using the laptop for the first time, please log into the device while on-campus, in order to configure your profile for off-campus use.

How do I get assistance with other Information Technology Questions?

For general information technology questions and issues, contact the IT Help Desk or call 419-530-2400 (MC) or 419-383-2400 (HSC).


Human Resources

Last Updated July 6, 2020 at 2 p.m

How Long will Employees work from home?

What is the plan for employees returning to work?

All employees will return to campus by Monday, Aug. 3, following a multi-phase plan to return to on-campus operations.

On June 8, research resumed on campus and in the field following protective measures. Required University operations also started to scale up, with select employees from Academic Affairs, Finance and Administration, Student Affairs, Enrollment Management, Research and Sponsored Programs, Information Technology and Athletics returning to campus. 

On July 6, select employees from Diversity and Inclusion, Legal Affairs, and Marketing and Communications return. Additional employees from Academic Affairs, Finance and Administration, Student Affairs, Enrollment Management, Research and Sponsored Programs, Information Technology, and Athletics returned. 

On Aug. 3, the remainder of UToledo employees will return to campus.

Is the University Requiring Employees to Wear Face Coverings?

The University is following an order from the Ohio Department of Health that requires all employees to wear face coverings while at work.

This applies to any faculty or staff member who is working on campus or conducting University business off-site. At a minimum, the face covering must be cloth or fabric and cover the employee’s mouth, nose and chin. Medical-grade masks are not required outside clinical settings.

Employees who are working alone in their assigned work area — such as an office with the door closed — are not required to wear a face covering. They must, however, put a mask on when moving to any other part of the University.

Employees may be granted an exemption if they meet one of several criteria set by the state of Ohio, such as a medical reason or working in a setting in which existing laws or regulations prohibit face coverings. Exemption request forms are available from Human Resources.

Is the University screening employees for fever?

The University continues to require individuals working on campus to monitor themselves daily for a temperature greater than 100.0 degrees Fahrenheit and respiratory symptoms, such as coughing or trouble breathing, prior to coming to work.

Everyone who enters UTMC will have their temperature checked. This is intended to provide additional safeguards to protect our employees, patients and community against further spread of COVID-19.

Those working remotely are not required to monitor their temperature.

Will I Be Paid If I Am Required to Self-Isolate, or Self-Quarantine Out of Caution or Because of a Suspected COVID-19 Illness? When Can I Return to Work If I Have Been Ill With COVID-19?

Information about working through the COVID-19 pandemic is available on the Human Resources website. Employees with questions specific to their individual circumstances should contact their supervisor or Human Resources consultant.

What if I am experiencing increased anxiety or stress related to concerns about COVID-19?

If you are feeling anxious from this situation, you may benefit from seeking counseling. Faculty and staff should contact their mental health provider or reach out to the University’s Employee Assistance Program (EAP) or call 1-800-227-6007 (Use “UT” as the username).


Teaching

Last Updated July 6, 2020 at 2 p.m.

How will UToledo facilitate social distancing and other preventative measures in courses offered this fall?

Due to the need to accommodate social distancing measures in classrooms and to provide flexibility for students, UToledo will be using multiple course formats for fall 2020.

The majority of classes for fall semester will continue to be offered face-to-face. To ensure proper social distancing and reduce large gatherings as recommended by public health experts, the majority of UToledo’s in-person classes will be capped at a maximum of 50 students. Any courses with more than 50 students require special approval from the Provost.

In order to promote a safe learning environment for in-person courses, faculty will be encouraged to implement seating charts. All students will be expected to wear face coverings and will be provided sanitation materials to clean their desks.

Will classes be offered online or face-to-face in the fall?

UToledo also will use remote, online and hybrid class models for fall semester:

  • Remote classes meet online at set days and times. Students will be able to participate in real-time with their classmates and professor.
  • Online classes follow the traditional distance learning model in which there is not a set class meeting schedule. Students will receive frequent communication from their professors and be able to collaborate one-on-one with classmates.
  • Hybrid classes blend traditional face-to-face instruction with remote learning. For a class that meets on Tuesdays and Thursdays, for example, half the students would attend in-person on Tuesday with the other half attending in-person on Thursday. Each class session would be streamed live using Echo360 Lecture Capture, allowing those students not physically in the room the opportunity to access the course in real time or watch the recording later.

What are my options for delivering remote instruction, and where can I go for help?

Blackboard Learn (Blackboard) is the primary Learning Management System (LMS) used for online, blended, and web-assisted courses at The University of Toledo. All courses automatically get a Blackboard course site with your students enrolled in it. You also can access Blackboard via the link in the MyUT Portal.

You can use your Blackboard course site(s) to:

  • Post files like syllabi, schedules, PowerPoints, videos, and other content online for your students.
  • Communicate with your class asynchronously using announcements, discussion boards, and email.
  • Conduct live class sessions with live audio, video, and screen sharing using Blackboard Collaborate Ultra web conferencing.
  • Create assignment “drop boxes” for students to submit work.
  • Create online tests.

Echo360 is a service that integrates personal and classroom video capture, student engagement tools and analytics tools to maximize student participation and engagement for both campus-based and online courses. Echo360 Universal Capture can be used to record lectures and make them available to students in Blackboard. Echo360 Universal Capture: Personal allows instructors to capture video and audio from their webcam and computer screen simultaneously in order to publish it online for students to review.

Quick start links:

You can also use other forms of technology to interface with students, including common methods such as WEB-EX, Zoom, Skype or even YouTube.

UToledo Online will continue to support Blackboard, Collaborate Ultra, and Echo360 in the case of university closure. Faculty can call 419.530.8835, email utlv@utoledo.edu or access live chat on the UToledo Online Website. UToledo Online’s Help Desk hours will continue to be updated on their website.

What Course Accommodations Should I Make for a Student Who is Self-isolating or Unable to Participate in Remote Instruction?

If you are an instructor with a student who self-isolates and who asks for class adjustments, we ask that you consider appropriate adjustment or accommodation.

Examples include: 

  • Allowing students to Zoom into class lectures or use lecture-capture technology to record lectures.
  • Granting some flexibility with course attendance policies.
  • Helping secure a copy of course notes.
  • Modifying deadlines for assignments or exams that normally take place during the course meeting time.

Faculty members who have questions about how to make appropriate adjustments/accommodations may find assistance with the Office of Student Disability Studies or the Office of Student Advocacy and Support.


Research

Last Updated July 6, 2020 at 2 p.m.

Are research labs operational?

On June 8, research resumed on campus and in the field following protective measures.

See the Research Activities-Mitigating Impact of COVID-19 site  for more detail and regular updates by the Office of Research & Sponsored Programs.


Mental Health

Last Updated May 5, 2020 at 10:30 a.m., Reviewed July 6.
We are all experiencing a lot of change, uncertainty and disruptions of our usual routines. These new challenges give us an opportunity to explore new coping strategies and new ways of connecting. However, it is not unusual to feel stress, nervousness, anxiety or a range of other emotions.

The University of Toledo is committed to helping you stay healthy during the COVID-19 outbreak — and that includes your mental health.

We cannot control many aspects of our current situation, but we can control how we respond. You do not have to feel alone in responding to this unusual situation. You can choose to reach out to talk to someone who can just be a good listener, or who can help you get additional support or crisis assistance.

Additional resources are available through Rocket Wellness.

Resources for Students

University Counseling Center

The Counseling Center continues to offer services to currently enrolled students via teleservices from 8:15 a.m. to 5 p.m. Monday through Friday. Appointments can be made by calling 419.530.2426. UToledo students who are experiencing distress needing support after 5 p.m. may call the after-hours support line at 419.255.9585. Or, you can access the Crisis Text line by texting “ROCKET” or “HOME” to 741741.

Resources for Faculty and Staff

Employee Assistance Program

If you are feeling anxious from this situation, you may benefit from seeking counseling. Faculty and staff should contact their mental health provider or reach out to the University’s Employee Assistance Program (EAP) or call 1-800-227-6007 (Use “UT” as the username).

Resources for Everyone in the Community

Lucas County COVID-19 Emotional Support Line

The Lucas County COVID-19 Emotional Support Line is a telephone support service provided by the Mental Health and Recovery Services Board of Lucas County. Calls are answered by individuals prepared to provide emotional support to Lucas County residents who are experiencing anxiety, loneliness, depression or some other emotional or mental health challenges due to the COVID-19 pandemic.

The emotional support line can be reached from 11 a.m. to 7 p.m. seven days a week at 419.442.0580.

Crisis Resources

  • Suicide Prevention Lifeline — 1.800.273.8255, 24 hours a day
  • Rescue Mental Health and Addiction Crisis Line — 419.255.3125, 24 hours a day
  • Childhelp National Child Abuse Hotline — 1.800.422.4453, 24 hours a day
  • Lucas County domestic violence hotline — 419.245.3324, 24 hours a day
  • YWCA Domestic Violence Crisis Line — 1.888.341.7386
Last Updated: 7/24/20