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Complaint Process

If you are a student in an online program and you have concerns and/or complaints, please contact your success coach first

The University of Toledo (UT) is dedicated to providing the best possible student experience throughout your college years. When an issue is brought to our attention, UT will intervene in the matter to seek resolution. Most complaints can be resolved utilizing the internal processes available. 

Student rights and expectations are described in the Student Code of Conduct.  The Office of Student Advocacy and SupportRocket Rapid Response program investigates the nature of complaints confidentially and impartially in order to achieve equitable settlements, connecting students to the appropriate party for issue resolution.

Programs may have their own student codes of conduct and complaint processes as defined by the academic college. Please check the college catalog

If the grievance involves an issue linked to a University-wide policy, please review that policy:


External Resources

If an issue cannot be resolved internally and you are residing in a SARA state, pursuant to the SARA Complaint Process, please contact the Ohio SARA State Portal Agency.  Please see the link under the state name for compliant information in if you reside in Massachusetts or California.

If you are a student in a program on The University of Toledo campus, you may file a grievance with the Ohio Department of Higher Education.  Students may also contact our accrediting agency, the Higher Learning Commission


Resources for military students, veterans, and their dependents 
Last Updated: 10/10/17