INFORMATION TECHNOLOGY

FAQ

Q. When I try to access Banner my Internet Explorer 6 crashes and reports that it "has encountered a problem and needs to close". Why is that?

If Internet Explorer 6 crashes and reports that it "has encountered a problem and needs to close", the problem could be the result of an incompatibility between Banner and third party IE toolbars.

 Tool bars known to be incompatible are:   

  • Google Toolbar     
  • Yahoo Toolbar    
  • AOL Toolbar
  • MSN Toolbar   

To resolve the problem, close IE and uninstall all IE toolbars on the PC. If the PC has multiple toolbars running, Banner will continue to crash until every toolbar has been uninstalled.

If removing all third party IE toolbars does not resolve the issue or if you want help to remove the toolbars contact the Helpdesk for further assistance.

 

Back to Topic 

 

Last Updated: 8/9/19