Sendai Policies
Service Response Time
You can be assured to get a fully-qualified, capable, and knowledgeable Service Representative on every call. Every employee at Sendai goes through a comprehensive factory training program (1 year Mentor Program) to provide the best possible service. This training program partners up the new representative with an experienced Sendai representative. This process guarantees prompt, professional service in every service call thus ensuring optimum efficiency and productivity of our customers.
For all emergency repairs, we promise a response time within 2 hours.
If your copier cannot be fixed on site, a free replacement is guaranteed within 1
business day.
Leases
Sendai offers multiple operating lease options. Leases are for three, four or five year periods. Prices listed in the standard price sheets are for five-year leases. The rate for anything less than five years is calculated by simply adding 12% to the rate charged for the five-year lease. Sendai offers all standard maintenance and repair on leases for the first year. Three year leases are required to make an upfront payment of half the cost of the second and third year service contract, while four- and five-year leases are required to make an upfront payment of 75% of the cost of a service agreement for each additional year beyond the first year. This pre-payment then covers the machine(s) under the same policy as our standard service contracts for the length of the lease.
Company Sales Policies
- Orders must be in writing to be valid. Aspects such as price, discounts, manufacturing and delivery times must be specified.
- All orders are shipped from the nearest local warehouse and are shipped via common carrier.
Returns
Sendai will accept returned equipment for up to four weeks after delivery.
Trade-Ins
Trade-ins are accepted for all brands of copiers. The value of the trade-in is based on straight line depreciated value (based on an average five-year life).