The University of Toledo

Technology Help for Students

 
Personal Computers

Online students will need access to a personal computer (Windows, Mac or Linux) and an Internet connection. While our help desk staff can offer some technical support, students are ultimately responsible for the proper functioning of their own equipment.

• Dell Computer discounts
• Apple Educational Store
• Microsoft Software
• Adobe Software
• Additional software and plug-ins. Your course may or may not require you to download and install these free programs.

The Main and Health Science Campuses offer some resources:

• Computer labs on campus
• Internet connectivity on campus

 

Blackboard

Blackboard is our online course management system. It functions as your virtual classroom.

• Login
• Short tutorials
• Browser Requirement Check

You can log in to Blackboard before the beginning of the semester for more tutorials, but your actual courses won't appear there until the first day of classes. New students will need to activate their UTAD account first.

 

Specific Blackboard Help Topics

• How Do I Clear My Web Browser's Cache, Cookies, and History?
• IE Information Bar Download Warning Message Instruction

 

LockDown Browser

If your course requires the use of Respondus LockDown browser for online testing, you will need to use this software to take quizzes and/or exams.

• Download the program
• Instructions for Windows users
• Instructions for Mac users

Please note that the browser cannot be used in virtual machine software such as Virtual PC, VMWare and Parallels.

 

Educational and Research Technology

Below are some additional tools that may be used to enhance your online learning experience:

• Teamviewer. Collaborate by sharing screens in real time with students and faculty members. (User Guide)
• UT Virtual Lab. Web access to virtual computers loaded with all the software you need, with just a browser and Internet connection.
• Blackboard IM. Collaborate with classmates and instructors through Blackboard. Use it to whiteboard with study groups, ask an instructor a question or video chat with classmates or colleagues.
• Free Word Processing software
• Web Browsers

 

Technical Support

Please know that we are here for you. Feel free to contact us with questions you may have, to share ideas on how we can improve our services or to share your experiences that may help other students.

Face-to-face tutorials are available at the Field House third floor loft, between 8:30 and 4:30 Monday-Friday. Stop by, e-mail us, or call 866.UToledo (866-886-5336) or locally 419.530.8835.

• Learning Ventures help desk - assistance with Blackboard and online or web-assisted courses
• University IT help desk - assistance with Internet access, mobile connectivity, hardware and software issues

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