Finance and Accounting - Facility Management
Effectiveness and efficiency of operations
A. Quality support services are provided to operations.
- Are facilities managers required to maintain appropriate staffing and resource levels with the help of employee overtime and seasonal and temporary workers?
- Is outsourcing facilities management evaluated from a cost/benefit perspective to understand if the risk of this operation can be transferred to a qualified and monitored service provider?
- Are support operations reviewed for efficiency, determining, for example, if mail distribution and schedules are appropriate or the secretarial staff has the appropriate technology and training to perform tasks efficiently?
- Is internal customer feedback obtained continually to improve support services?
- Are customer and supplier service agreements used to facilitate cross-functional communications that optimize the critical processes leading to customer satisfaction?
- Are budgets and cost centers used to monitor the cost of support services?
- Have relevant performance measures been established to verify that facilities management is aligned with University objectives?
- Is a combination of cost, quality, time, and productivity performance metrics used to ensure the facilities management process is well balanced and measuring its progress appropriately?
- Are performance measures quantified and compare against prior results to identify
improvement and spur action when performance deteriorates?