Human Resources - Employee Performance
Effectiveness and efficiency of operations
A. Performance feedback is provided to employees on a timely basis.
- Are annual or biannual performance reviews conducted on a scheduled basis with all employees?
- Are standardized performance appraisal documents used in the performance review process?
- Are goals and objectives set for the next evaluation period between each evaluator and evaluate?
- Is it required that human resources oversees and monitors the review process to ensure that reviews actually occur?
- Are performance expectations and the basis for performance measures defined in advance?
- Is performance evaluated periodically through informal counseling provided by human resources and supervisory personnel?
B. Customer feedback, including the customer satisfaction component, is incorporated into the performance reviews of employees who have customer contact.
- Are individual performance measures aligned with business objectives and a customer satisfaction element incorporated?
- Are employees provided with a concise description of their responsibilities for achieving customer satisfaction and accomplishing business objectives?
C. Short-term tactical reward systems are established to motivate desired behavior.
- Are performance measures assigned to personnel controllable, realistic, understandable, measurable, believable, and achievable?
D. Appropriate individual performance measures are linked to stated University goals and values.
- Does each business process support the processes at the next higher level by having performance measures that are aligned with each other?
- Are actionable measures linked to performance appraisals, recognition, and rewards?
E. Team participation is encouraged by incorporating feedback from those with cross-functional responsibilities into performance review and reward mechanisms.
- Are senior management and business process owners required to emphasize the importance of continuous improvement?
- Is feedback given to employees structured so that it focuses on process performance
and the employees' specific contributions to that
performance?