UTCare Frequently Asked Questions

What are your hours of operation?
UTCare Pharmacy is open Monday through Friday, from 8 a.m. to 4:30 p.m. We are closed on all major holidays.

Do you take my prescription insurance?
We accept most major commercial insurance, Medicare D, and Ohio Medicaid plans. We unfortunately cannot fill for patients with Tricare Insurance.

What if I don't have prescription insurance?
Ryan White Clinic social workers and financial counselors are available to assist you with enrollment for programs which may be able to provide your monthly medications at no cost to you. Whether it be through the UTCare Pharmacy or another resource, it is our priority to ensure you have access to your medications.

Who can fill at the UTCare Pharmacy?
Any patient of the Ryan White Clinic is eligible to fill prescriptions written by the Ryan White Clinic physicians at our pharmacy.

Can I fill all of my prescriptions at the UTCare Pharmacy?
The UTCare Pharmacy can only fill prescriptions written by the doctors and nurse practitioners who are on staff at the Ryan White Clinic.

My schedule doesn't allow me to come to the pharmacy during business hours, what pick up options are available to me?
Patients have the option of picking up at any of the four University of Toledo Outpatient Pharmacy locations.

UTCare and UT Access pharmacies are located in the Ruppert Health center with business hours of Monday through Friday, 8 a.m. to 4:30 p.m.

The UTMC Outpatient Pharmacy is located in the Medical Pavilion on the Health Science Campus and is open Monday through Friday from 7 a.m. to 7 p.m., Saturdays from 9 a.m. to 5 p.m., and Sundays 10 a.m. to 4 p.m.

The UToledo University Health Center Pharmacy is located on UT's main Bancroft Road campus and is open Monday through Friday from 7:30 a.m. to 5:30 p.m., and Saturdays from 9 a.m. to 2 p.m.

Is it difficult for me to get around due to mobility or transportation issues, are there any other options available to me?
We offer mail order delivery through The United States Postal Service at no additional cost to our patients. While we cannot guarantee delivery time, packages typically arrive within 2 business days.

I am out of refills, how will I continue to receive my medication?
We will be happy to call, fax, or electronically request refills from your physician for you. Please remember to allow sufficient time for us to get in contact with your physician as this can take 24 - 72 hours. Also, please be sure to keep all appointments as physicians will often require office visits for refill renewals. Please do not wait until you are out of medication to request a refill.

Is my privacy protected at UTCare?
Your privacy is of utmost importance to us. All pharmacy staff members are HIPPA trained, and you can be sure that your private information will be not be shared with anyone who you have not given consent to. We will work with you to ensure you always feel comfortable and protected.

Prescriptions mailed to you will be in plain envelopes, with no identification of what is in the package. Patients may request to sign for the packages for increased privacy. However, please remember that when this option is used the patient will have to go to the post office to pick up any packages that are attempted to be delivered when they are not home.