INFORMATION TECHNOLOGY

IT Help Desk

The ITHelpdesk provides a central point of contact for students, patients, physicians, faculty, academic staff, medical staff, administrative staff and university administrators for questions, issue resolution, service requests and informational inquires for all university supported systems.

The ITHelpdesk provides 24x7 phone support.  During the hours of 8:00am until 5:00pm Monday thru Friday any telephone call will be answered by an ITHelpdesk representative.  During all other hours, ITHelpdesk representatives will answer calls in the order that they are received.
 

1.) How do I contact the help desk?
2.) What are the support hours?
3.) Where can I find online help?

1.) How do I contact the help desk?

There are multiple ways to contact the help desk.

  1. Phone: 419-530-2400 or 419-383-2400
  2. Email: ITHELPDESK@utoledo.edu
  3. Online:http://ithelp.utoledo.edu
  4. Walk-in:
    1. Main Campus – Information Commons, Carlson Library
    2. HSC – Information Technology Office, Dowling Hall Room 025

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2.) What are the support hours?

24x7 Phone Support
Monday - Friday 8:00am - 5:00pm walk-in support at Dowling Hall 25 on HSC
Walk-in support at Information Commons follows the Library hours at the link below
Library Hours

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3.) Where can I find online help?

You can find information by going to http://www.utoledo.edu/it/FAQ/index.html

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Last Updated: 6/26/15