Office of the Dean of Students

Frequently Asked Questions

My problem seems very complex and confusing. It also involves a lot of different offices and I just don't know where to start. What should I do?
The Center for Advocacy and Student Experience (CASE) is a good starting point.  CASE is located in Student Union 2518 and can help direct you to the best resources.  For a list of resources, go to CASE's website.  

 

Who do I talk to when I miss a class due to illness or emergency situations?
In general, it is the student's responsibility to maintain contact with faculty and to explain their circumstances or request an accommodation. For further details, please refer to the Missed Class Policy.

Students may contact the Center for Advocacy and Student Experience (CASE) for extenuating circumstances by calling 419-530-HELP (4357) or emailing CASE@UToledo.edu.

 

Where can I go to lodge a complaint or share a concern about an issue I am having with UToledo?
Students may contact the Center for Advocacy and Student Experience (CASE) for help with University-related complaints. One purpose of the office is to protect the interests, rights, and privileges of students, staff, and faculty at all levels of university operations and programs. CASE is designated by the university to function as an impartial and neutral resource to assist all members of the university community. The office provides information relating to university policies and procedures and facilitates the resolution of problems and grievances through informal investigation and mediation. The office does not replace or supersede other university grievances, complaint or appeal procedures.

CASE is located in the Student Union room 2518.  Learn more at Center for Advocacy and Student Experience.

 

To whom should I report the death of a currently enrolled UToledo student?
If a death of a student occurs, the Office of the Dean of Students needs to be contacted immediately for the necessary departments to be notified. Call us at 419.530.8852 or email.

The Dean of Students provides assistance to students' family, roommates, friends, and significant others regarding the following:

  • Courtesy notifications
  • Attendance/enrollment options
  • Information and referrals to campus and community resources
  • Assistance to families of students in locating personal belongings

 

How do I withdraw from classes this semester?
You can completely withdraw from a course before the withdrawal deadline of the term.  Deadlines are posted on the Office of the Registrar webpage

You can make registration changes in your myUT portal.  In-person registration assistance is available through Rocket Solution Central at 1200 Rocket Hall or on the Health Science Campus at Mulford Library, Suite 114. 

Since withdrawn courses reduce your enrolled hours, withdrawing from courses may have an adverse effect on financial aid benefits, scholarships, loan deferments, athletic eligibility, health insurance, veterans' benefits, degree requirements, immigration status, and other areas. If you are uncertain what effect withdrawing from courses will have on your situation, it is recommended that you contact your advisor or the department for guidance before filing this petition.


How do I withdraw if I have a medical or mental health problem?
In the event of a serious medical/mental health condition or family emergency, a student may request a withdrawal from classes. All inquiries about medical/mental health withdrawals should be directed to the Registrar’s Office in Rocket Hall 1800 or call 419.530.4837 or 419.530.4845.  Students needing mental health services should contact Counseling Center.


Who do I contact if I have questions about the mandatory student health insurance policy?
The University of Toledo has a mandatory health insurance policy that indicates that domestic students registered for six or more on-campus hours and international students registered for one or more hours must maintain health insurance. Students who are covered by another insurance plan may opt to waive UToledo's plan. For more information, contact the Medical Center Insurance Office at 419.530.3474 or 419.530.3493. For more information about health insurance, go to the Student Health Insurance Plan site.


To whom can I complain about my professor?
Concerns or complaints about course content, grading, class requirements, your professor's behavior, or teaching methods should be directed to the chair of the department in which your course is housed. If you need help determining who that person is, please contact the Dean of Students at 419.530.8852 or email.


Where do I get a recommendation/Dean's disciplinary clearance for job, graduate school or law school applications?
All student conduct/disciplinary record checks for employment or graduate applications can be obtained from CASE in the Student Union room 2518.  Learn more at Center for Advocacy and Student Experience.

Last Updated: 11/21/23