UToledo Online Help Desk
Blackboard Outage 10/20/2025
Blackboard is currently experiencing a disruption in service as a result of a widespread Amazon Web Services outage. Blackboard engineers are working with AWS to resolve the issue.
Partial service recovery is being observed as of 1 p.m. Blackboard appears to be operational; other applications may still be experiencing issues (Echo, Collab, etc.) Updates can be found directly from Blackboard here: https://status.blackboard.com/
We provide technical support to students, faculty, and staff for Blackboard and other course technologies. Need Help? Contact us
Contact Information
Phone: 866.UToledo (866.886.5336) or 419.530.8835
Student Email: utdl@utoledo.edu
Faculty Email: utlv@utoledo.edu
Chat: Live Chat
Hours*
Monday - Thursday: 8:30 am - 8 pm
Friday: 8:30 am - 5 pm
Saturday: 2 pm - 8 pm
Sunday: 4 pm - 10 pm
*Hours may vary when classes are not in session: semester breaks, University holidays (see academic calendar), and inclement weather.
Common Questions
Forgot password or locked out of your UTAD account? Follow these instructions to reset or contact the IT Help Desk.
Can’t see your classes in Blackboard? Courses will be available to students in Blackboard on their scheduled start date, as listed in your "detailed class schedule" in myUT.
*REDUCED HOLIDAY HOURS 2025:
Thanksgiving hours:
Wed., Nov. 26: 8:15 a.m. - 5 p.m.
Thurs., Nov 27 - Fri., Nov 28: CLOSED FOR THANKSGIVING HOLIDAY
Regular hours resume Sat., Nov. 29
Winter Holiday hours:
Mon., Dec. 22 - Tues., Dec. 23: 8:15 a.m. - 5:00 p.m.
Wed., Dec. 24 - Thurs., Jan. 1: CLOSED FOR WINTER BREAK
Regular hours resume Friday, Jan. 2