UToledo Online

UToledo Online Help Desk

Blackboard Outage 10/20/2025 

Blackboard is currently experiencing a disruption in service as a result of a widespread Amazon Web Services outage. Blackboard engineers are working with AWS to resolve the issue.

Partial service recovery is being observed as of 1 p.m. Blackboard appears to be operational; other applications may still be experiencing issues (Echo, Collab, etc.) Updates can be found directly from Blackboard here: https://status.blackboard.com/

We provide technical support to students, faculty, and staff for Blackboard and other course technologies. Need Help? Contact us

Contact Information

Phone: 866.UToledo (866.886.5336) or 419.530.8835

Student Email: utdl@utoledo.edu

Faculty Email: utlv@utoledo.edu

Chat: Live Chat

Hours*

Monday - Thursday: 8:30 am - 8 pm
Friday: 8:30 am - 5 pm
Saturday: 2 pm - 8 pm
Sunday: 4 pm - 10 pm

*Hours may vary when classes are not in session: semester breaks, University holidays (see academic calendar), and inclement weather.

Common Questions

Forgot password or locked out of your UTAD account? Follow these instructions to reset or contact the IT Help Desk.

Can’t see your classes in Blackboard? Courses will be available to students in Blackboard on their scheduled start date, as listed in your "detailed class schedule" in myUT.

*REDUCED HOLIDAY HOURS 2025: 

Thanksgiving hours:

Wed., Nov. 26: 8:15 a.m. - 5 p.m.

Thurs., Nov 27 - Fri., Nov 28: CLOSED FOR THANKSGIVING HOLIDAY

Regular hours resume Sat., Nov. 29

Winter Holiday hours:

Mon., Dec. 22 - Tues., Dec. 23: 8:15 a.m. - 5:00 p.m.

Wed., Dec. 24 - Thurs., Jan. 1: CLOSED FOR WINTER BREAK

Regular hours resume Friday, Jan. 2

 

Last Updated: 10/20/25