UToledo Online

Help Desk

We support your online courses in Blackboard and the technologies that work with your courses.
Questions? Please call or write ...

    • e-mail: utdl@utoledo.edu 
    • phone: 866.UToledo (866.886.5336) or 419.530.8835 
    • chat during normal hours: open a live chat window 
      Mon  Thu, 8:30 a.m. – 8 p.m.; Fri, 8:30 a.m.  5 p.m.
      Sat, 11 a.m.  4 p.m.; Sun, 4  10 p.m.

Face-to-Face Tutorials

In-person, one-on-one tutorials in Blackboard are available in Rocket Hall Suite 1800, between 8:30 and 4:30.

Contact the University IT Help Desk (419.530.2400) for assistance with Internet access, mobile connectivity, or hardware and software issues.

Blackboard Toolkit for Students

Blackboard is our online course management system, it functions as your virtual classroom.

To verify that the computer you are currently using is compatible with Blackboard, please visit our Browser Requirement Check and follow instructions there. 

You can log into Blackboard about a week before the beginning of the semester for more tutorials, but your actual courses won't appear there until the first day of classes. New students, you will need to create your UTAD account first.

Student Support Resources

The following links provide links to helpful guides that cover many common technical problems in online courses

Blackboard Learn Student Guide

Blackboard Collaborate Student Guide

Echo 360 Student Guide

 

Bb Collaborate Ultra

Echo360 logo

More is help is available at Blackboard Student Videos site or contact our technical support staff.

Taking Tests in Blackboard

When taking tests in Blackboard, it is recommended to use either Mozilla Firefox or Google Chrome as your web browser.  Please read our Test Taking Tips for more information.

Bb LogoLogging into your Course Following Registration

If you registered early your course will be available in Blackboard on its scheduled start date, as listed in your "detailed class schedule" in myUT. Later registrations, either the week before the semester begins or during the add/drop period, may cause delays of one to three business days (24-72 hours).

The course instructor is your best source for information should this occur. Contact the instructor by email, explain your situation, and ask for the course syllabus. (Call us if you cannot find the email address.) Please note that additional delays may occur depending on your student account status.

If you registered for a course that starts after the first day of the normal term, you will have access to the course on the scheduled start date. Courses that begin after the start of the term, may have different end dates; read your syllabus carefully for details.

Important Links

Blackboard Toolkit
Blackboard Browser Check

Helpdesk Hours & Holiday/ Break Hours 

Policy Statement on Academic Dishonesty
Netiquette Resources 

Survey (2 Questions)

Online Technical Support Staff

Rocket Hall Suite 1800
Contact: 419.530.8835 or 1-866-886-5336 p
419.530.8836 f - utdl@utoledo.edu

Bilal image placeholder

Bilal

Student Assistant

Clayton

Clayton

Technical Assistant - Part-time

Karen

Karen

Lead Help Desk Coordinator
Kathy

Kathy

Lead Help Desk Coordinator (evenings & weekends)
Randy

Randy

Student Assistant
Last Updated: 10/16/19