The University of Toledo

Helpdesk

Face-to-Face Tutorials in Blackboard Available

Stop by the Field House third floor loft, between 8:30 and 4:30, for help.

Normal hours* for live chat are: 8:30 a.m. - 8 p.m. EST, Monday - Thursday and until 6 p.m. on Friday, and from 10 a.m. - 2 p.m. on Saturday and 6 - 10 p.m. on Sunday; please enter your email address first. *Hours vary during semester breaks and on holidays. Please enter your email address first. If you use this window when we are offline, we will be able to help you when we return.

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If you do not see a chat window above please try refreshing the page (F5). Ongoing chat status updates available via: http://twitter.com/libraryh3lp. You are always welcome to call 866-886-5336, or email utdl@utoledo.edu. We are UTLV on Twitter, Learning Ventures on Facebook; chat with UTLV2801 on AIM, GChat, Yahoo, and MSN

Students: Please complete our Learning Management Needs survey, and help us serve you.

How Can We Help You?

Please know that we are here for you. Feel free to contact us with questions you may have, to share ideas on how we can improve our services or to share your experiences that may help other students. Our goal is to assist and support you in your academic endeavors and connect you with the University.

Enter a question or comment below. If we are offline, leave your phone number or email and we will get back to you as soon as possible.

We realize the importance of helping students as they begin and throughout the educational process. Knowing what to do, when to do it and who to contact can often be overwhelming for students on campus and even more so for our online learners.

When contacting us by email always include your rocket number (R12345678) and a phone number. Remember, we're only a click away. We look forward to hearing from you.

For the quickest response please use the department email utdl@utoledo.edu

James Ham
Student Services Counselor
Phone: 419.530.8835
Email: james.ham@utoledo.edu

Kathleen Hagan
Interim Technical Assistant
(Monday - Friday, 9 a.m. - 1 p.m.)
Phone: 419.530.8835
Email: kathleen.hagan@utoledo.edu

DiAnne Masztak
Student Services Management & Military Liaison
(Mondays & Wednesdays, until Noon on Fridays)
Phone: 419.530.4116
Email: dianne.masztak@utoledo.edu

Maureen Strall
Student Services Coordinator
Phone: 419.530.8835
Email: mstrall@utnet.utoledo.edu

Helpdesk Hours

As always, you can email us anytime at utdl@utoledo.edu, and someone will respond as soon as possible.

Logging into your Course Following Registration

If you registered early your course will be available in Blackboard on its scheduled start date, as listed in your "detailed class schedule" in myUT. Later registrations, either the week before the semester begins or during the add/drop period, may cause delays of one to three business days (24-72 hours). The course instructor is your best source for information should this occur. Contact the instructor by email, explain your situation, and ask for the course syllabus. (Call us if you cannot find the email address.) Please note that additional delays may occur depending on your student account status.

If you registered for a course that starts after the first day of class, you will have access to the course on the scheduled start date. Courses that begin after the start of classes, may have differing end dates; read your syllabus carefully for details.

More Help

Please use the menu on the right for more helpdesk information; if you have any questions, feel free to contact the us at 866.UToledo (866-886-5336) or locally at 419.530.8835.

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