Help Desk
We support your online courses in Blackboard and the technologies that work with your
courses.
Questions? Please call or write ...
- E-mail: utdl@utoledo.edu
- Phone: 866.UToledo (866.886.5336) or 419.530.8835
- Help Desk and Support Hours
- Open a live chat window
Blackboard Toolkit for Students
Blackboard is our online course management system, it functions as your virtual classroom.
To verify that the computer you are currently using is compatible with Blackboard, please visit our Browser Requirement Check and follow instructions there.
You can log into Blackboard about a week before the beginning of the semester for more tutorials, but your actual courses won't appear there until the first day of classes. New students, you will need to create your UTAD account first.
Student Support Resources
The following links provide links to helpful guides that cover many common technical problems in online courses
Blackboard Learn Student Guide
More is help is available at Blackboard Student Videos site or contact our technical support staff.
Taking Tests in Blackboard
When taking tests in Blackboard, it is recommended to use either Mozilla Firefox or Google Chrome as your web browser. Please read our Test Taking Tips for more information.
Logging into your Course Following Registration
If you registered early your course will be available in Blackboard on its scheduled start date, as listed in your "detailed class schedule" in myUT. Later registrations, either the week before the semester begins or during the add/drop period, may cause delays of one to three business days (24-72 hours).
The course instructor is your best source for information should this occur. Contact the instructor by email, explain your situation, and ask for the course syllabus. (Call us if you cannot find the email address.) Please note that additional delays may occur depending on your student account status.
If you registered for a course that starts after the first day of the normal term, you will have access to the course on the scheduled start date. Courses that begin after the start of the term, may have different end dates; read your syllabus carefully for details.
Important Links
- Blackboard Toolkit
- Blackboard Browser Check
- Help Desk Hours & Holiday/ Break Hours
- Policy Statement on Academic Dishonesty
- Netiquette Resources
Online Technical Support Staff
Rocket Hall Suite 1800
Contact: 419.530.8835 or 1-866-886-5336 p
419.530.8836 f - utdl@utoledo.edu
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ClaytonTechnical Assistant - Part-time |
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KarenLead Help Desk Coordinator |
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KathyLead Help Desk Coordinator (evenings & weekends) |
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RandyStudent Assistant |
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Jeremy BieniekStudent Assistant |