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Rocket Card (ID)

Rocket Mobile ID FAQs

Your Rocket Card…now available in Apple Wallet, Google Wallet, and Samsung Wallet!

The Rocket Mobile ID is now available to all current students and employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Rocket Mobile ID. Your Rocket Mobile ID acts just like your physical card and now you can add it to your preferred digital wallet.

Getting Started

Minimal set up is required to use your Rocket Mobile ID. Most users can begin using their Rocket Mobile ID on their phone in minutes. An approved photo is required so once you have requested and received your University of Toledo Rocket Card, that same  photo will be displayed on your Rocket Mobile ID.

If you haven’t done so already, set up your multi-factor authentication using IT's Multifactor Authentication link.

Device Setup Instructions & System Requirements

Please note it may take up to 60 minutes for your Rocket Mobile ID to be fully active and remember.

Using Your Mobile ID On and Around Campus

Where can I use my Rocket Mobile ID?

  • Door Access
  • Carlson and Mulford Library
  • All retail dining locations on Main Campus and 4Season Bistro on Health Science Campus
  • Phoenicia Cuisine
  • Barnes & Noble Bookstore
  • All on-campus dormitories
  • REC Center

How do I update information on my Rocket Mobile ID? 

  • Any updates to your preferred name need to be made through your MyUT account via the Update Preferred First Name link.  Once changes are completed, the updates will sync to the Rocket Mobile ID on your phone within 48 hours. 

Why are my account balance(s) not displaying? 

  • Account balances are currently only displayed on Apple & Samsung Galaxy devices.
  • If your account balances are $0, they will not display until funds are added.
  • If you have available funds that are not displaying, please contact the Rocket Card Office at 419.530.5842 or email RocketCard@UToledo.Edu.

Why do I have a negative balance on my Rocket Mobile ID? 

  • A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there is not enough funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my Rocket Mobile ID. What can I do to correct my payment source?

  • Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Rocket Mobile ID.  This option is not available at dining self service kiosks.

I am graduating or leaving the University. What happens to my Rocket Mobile ID? 

  • As with your physical Rocket Card, your Rocket Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at the University of Toledo, your credential will stay active and update accordingly.

I am not having success adding my Rocket Mobile ID to my device.  Who can help me? 

  • Visit the Rocket Card Office in Student Union, Room 1560, Monday - Friday 8:00am to 4:30pm
  • Call the Rocket Card Office at 419-530-5842
  • Email RocketCard@UToledo.Edu
  • Call the IT Help Desk at 419-530-2400

How do I change or recover my school login password? 

How do I activate and install the multi-factor authentication (MFA)? 

Do I still need my physical Rocket Card? 

  • Yes, you will want to keep your physical Rocket Card in the event your Rocket Mobile ID becomes unavailable for use (i.e. your cellular device is lost or damaged). You may contact the ID Office to have your physical Rocket Card reactivated until your Rocket Mobile ID can be used once again.  This request would need to be sent via email to RocketCard@UToledo.Edu.
  • You will still need your physical Rocket Card for the following tasks:
    • Accessing your Follow Me print jobs from UToledo printers and copiers. 
    • Physically clocking in at the timeclocks if you are a CWA employee.

Can I still use my physical Rocket Card once I have created my Rocket Mobile ID? 

  • Your physical Rocket Card will still function for door access, dining or the REC Center once your Rocket Mobile ID has been created.
  • If you request a new physical Rocket card, your current Rocket Mobile ID will be retired once the new physical card is printed. To re-add your Rocket Mobile ID, log in to the Transact eAccounts app and add it to your digital wallet again.
  • Remember, the Rocket Mobile ID is a privilege and benefit of being part of the UToledo community. Anyone found to be misusing their physical card or Rocket Mobile ID will be subject to the applicable Code of Conduct and/or HR policies regarding fraud and/or misconduct.

What if I switch cellular devices and am having trouble with my mobile credential?

  • Before switching to a new device, you will want to remove your campus ID card from your digital wallet on your old device. Then, from the new device, log in to your eAccounts app and follow the steps to add to wallet. 
  • If you are unable to remove your campus ID from the digital wallet on the older device you can follow these steps:
    • Tap Settings
    • Tap your name (assuming you are already signed in to iCloud)
    • Scroll down until you see the device names that are signed in
    • Tap the name of the older device that needs to be removed
    • Tap Remove from Account
    • Return to the eAccounts app and try adding to your wallet again

What if I decide I no longer want to use my mobile credential?

  • You will want to remove your campus ID card from your digital wallet on your device.

I was able to add my Rocket Mobile ID to my phone but am having issues adding it to my smart watch.

  • You want to make sure you are using the same wallet for both, i.e. if you are an Android user you cannot add your campus card to your Google Wallet and your Samsung watch to the Samsung wallet; they have to both be on in the same ecosystem.

I already have the Transact eAccounts mobile app installed. Do I need to update? 

  • Yes, you will need to install the updated version of the Transact eAccounts mobile app. 

How do I update the Transact eAccounts mobile app? 

  • On your device, visit the Google Play Store or App Store and search Transact eAccounts. The store will prompt you to install any required updates.

My balance is different on my device than in Transact eAccounts?

  • Confirm your device is not in Airplane Mode or experiencing any other service interruption (confirm WiFi connection is working).  Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device.  The Transact eAccounts app will display the most current information.

 

Securing Your Account

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my Rocket Mobile ID? 

  • During regular business hours, contact the Rocket Card Office at 419.530.5842 to deactivate your Rocket Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • If applicable, identify the fraudulent activity: For purchases using Meal Swipes, Meal Exchanges or Dining Dollars, contact the Rocket Card Office  by emailing RocketCard@UToledo.Edu and reporting the suspected fraud. If door access was involved, e-mail: DoorAccess@UToledo.Edu.
  • In the Transact eAccounts app:
    • Click the settings gear in the upper right corner. 
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • In the Transact eAccounts web version:
    • Select Card Services.
    • Select Deactivate Card.
    • Select the credential to deactivate and click on “Deactivate Card.”
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
  • Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/

How do I reactivate my credential if I find my lost device? 

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  • Select Card Services.
  • Select Activate Card.
  • Select the credential to reactivate.
  • You will receive a confirmation email. Only the selected card will be reactivated.

 To access the full User Guide & FAQs for each of the available digital wallets, please use the links below:

Last Updated: 2/14/24