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The Office of Residence Life is available 24 hours every day of the year to help residents with concerns they may be experiencing. The following information is provided to "Help UT, Help You!". Always remember that we might not know about an issue in your room or hall and it is essential to notify our office as at all times the Office of Residence Life wants to ensure residents are safe and comfortable.
To help you understand some of the most common issues students in the residence halls face, please review the following information.
Heating and Air Conditioning:
If your room feels too hot or too cold and the thermostat in your room is not helping to regulate the temperature please contact your RA or front desk immediately.
Residence Life staff works with the Facilities department to determine levels for comfortable and safe temperatures seasonally. Our goal is always to provide a comfortable living environment, but emergency repairs will only be made to those outside of the safe temperature guidelines.
Please note: no student may install their own air conditioning unit. Only those provided by the University and installed by the Facilities department are permitted.
Please note: opening windows during winter months causes significant stress on HVAC systems and may have adverse effects for other areas of your building. If your room is too hot during cold weather months, please adjust the thermostat in your room rather than opening the window.
Lost, Broken or Stolen Keys:
Always report lost or stolen keys to the front desk immediately. To ensure your safety, locks can be changed and Rocket cards can be deactivated, sometimes at the student's expense.
Residents who are locked out and need to use an administrative key(s) must return the key(s) immediately after unlocking their room/suite door(s) and must show that they have possession of their room and/or suite key(s). After 30 minutes, failure to follow the procedure will result in activating the lost key process and associated lock change charges (minimum of $125 per key).
To encourage responsible use of room/suite key(s), the following schedule of fees applies for use of the administrative key. This fee will be charged to your student account:
1st Use: No Charge.
2nd Use: $10.
3rd Use: $15.
4th Use: $50. At the 4th use, the student is required to meet with the hall director
5th use or more: $75. The fees reset at the beginning of each semester.
Laundry Machines Malfunctioning/Out of Order:
Contact the front desk at your earliest convenience with as much detail about the issue such as warning codes on the screen, when you first noticed the problem, and any other signs or symptoms you notice.
Once pests such as insects and mice become an issue it is more difficult to deal with them. The best course of action is proactive steps such as keeping your room clean, and keeping food in sealed, air tight containers.
If you notice signs of mice or insects such as ants, bees, and other pests please alert the front desk and your RAs immediately, the earlier we treat these issues the easier.
Vandalism and Damages:
Damages in residence hall rooms and common areas can be reported at any time to your RA or the front desk. This is encouraged so that you have the most comfortable living environment as possible.
Please note: any damages determined to be intentional or malicious in nature will be charged as vandalism. Vandalism in common areas will be charged to the whole community unless a certain person or persons are found to be responsible.
All Other Concerns:
For all other types of concerns such as burned out light bulbs, broken furniture, water not getting hot, dripping faucets, clogged drains/ toilets, etc. please alert the Office of Residence Life staff using the two steps below:
1. Contact Information
Visit your front desk or RA in the residence hall to discuss the concern
Contact the Office of Residence Life at 419.530.2941 or firstname.lastname@example.org with the below work order details.
Contact the Assistant Director of Building Services, Mark Brooks at 419.530.8404 or email@example.com with the below work order details.
2. Work Order Details
Details of concern. What is happening or not happening?
Location of concern. Please be exact and provide hall, room number and area within room.
How long has this been a concern? Has this happened before?
Your name and a contact number and/or email.