John B. and Lillian E. Neff College of Business and Innovation

Dr. Benjamin George is an Assistant Professor in the Department of Information Systems and Supply Chain Management at the University of Toledo, USA. He received his Ph.D. in Management Science from the University of North Texas.  In addition, he holds a Master’s in Business Administration in Decision Technologies and a Bachelor of Business Administration in Decision Science both from the University of North Texas.

He has authored publications in more than a dozen journals and in excess of forty conference presentations and proceedings in a variety of quantitative and analytical business topics. Journals in which his published articles have appeared include Information and Management, Decision Sciences, International Journal of Accounting Information Systems, Journal of Electronic Commerce Research, Journal of Modeling in Management, The Contemporary Tax Journal, Electronic Commerce Research and Applications, Quality Management Journal and Quality and Quantity.

Dr. George is also an Associate Editor for the Journal of Business Analytics and as well as a reviewer for a variety of national and international journals, publishers and conferences.

His current research interests include Novel Applications of Text Mining Techniques, Operational Analytics, E-commerce and electronic Word of Mouth and the Evolution of Business Analytics.

Ph.D. in Management Science

University of North Texas, 2016

Master of Business Administration in Decision Technology

University of North Texas, 2011

Bachelor of Business Administration in Decision Science

University of North Texas, 2009

 

• Data Mining

• Quality Management and Six Sigma
• Information Technology Management
• Doctoral IS Research Seminar II

PEER-REVIEWED JOURNAL PUBLICATIONS:

• Fang, J., Chen, L., Wang, X., and George, B., “Not All Posts are Treated Equal: An Empirical Investigation of Post Replying Behavior in An Online Travel Community” Information & Management, Vol 55.7: pg. 890-900, (2018).
• Hutchinson, P.,Daigle, R.,and George, B., “Application of Latent Semantic Analysis in AIS Research” International Journal of Accounting Information Systems, Vol 31: pg. 83-96, (2018).
• Hutchinson, P.,Plummer, E.,and George, B., “Latent Semantic Analysis:  A Big Data Opportunity for Tax Research” The Contemporary Tax Journal, Vol 7.1: pg. 32-59, (2018).
• Shepherd, J., and George, B., "Proposed Framework for Examining Ancillary Benefits of Patient Education: A Practical Application Tool for Health Services Administrators" The Journal of Health Administration Education, Vol 35.1: pg. 81-94, (2018).
• South-Winter, C.,George, B., and Dag, A., “The Impact of Cultural Perception on the Individual Health Care Consumer: A Comparison of Germany and United States “European Journal of Pharmaceutical and Medical Research, Vol 3: pg. 252-258, (2018).
• Qin, H., Boonme, K., George, B., and Prybutok, V., “The Moderating Effect of Gender in Urgent Care Service Satisfaction” Quality Management Journal, Vol 24.3: pg. 20-30, (2017).
• Scott, R., George, B., and Prybutok, V., “A Public Transportation Decision-making Model within a Metropolitan Area” Decision Sciences, Vol 47.6: pg. 1048-1072, (2016).
• Fang, J.,George, B., Shao, Y. and Chao W., “Affective and cognitive factors influencing repeat buying in e-commerce” Electronic Commerce Research and Applications, Vol 19: pg. 44-55, (2016).
• Fang, J., Chao W., Prybutok, V. and George, B. “Consumer heterogeneity, perceived value, and repurchase decision-making in online shopping: the role of gender, age, and shopping motives” Journal of Electronic Commerce Research, Vol 17.2: pg. 116-131, (2016).
• George, B., and Prybutok, V. “Development of a Polar Extreme Method for use in Partial Least Squares SEM” Quality and Quantity, Vol 49.2: pg. 471-488, (2015).
• Scott, R., and George, B., “Evaluating the Service Standards of Callbacks in Healthcare” International Journal of Services and Standards, Vol 9.1: pg. 51-66, (2014).