UToledo Online

Frequently Asked Questions

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what is blackboard (bb)?

Blackboard (Bb) is an online course management system used by the University and it functions as your virtual classroom.

Can't Log In To Blackboard?

If you are a newly admitted student and just set up your UTAD credentials, your Blackboard account may not have been created yet.

Only students with an active enrollment for the current term have access to Blackboard. You must be registered for a course, be enrolled in an organization (such as an online orientation), or have been approved to take an online placement test for the current term.

Why Can't I See My Courses In Blackboard?

Your registered courses will not appear in Blackboard under the current term until the first official day of classes (unless your professor chooses to open a course early). This also applies to courses that have a part of term start date later in the semester.

Also, if the term has started and you just registered for a course, there is typically a delay of 24 hours between registration and login access to your course on Bb.

Forgotten or incorrect username or password?

Visit the UTAD Account Management page to reset your password. Blackboard uses the same username and password that you use for UToledo Rockets email (also known as UTAD credentials).

Locked out of UTAD/can’t remember password reset questions?

UTAD credentials are administered by Information Technology (IT). Contact the IT Help Desk for assistance with resetting your password: 419.530.2400. UToledo Online cannot reset student passwords.

Can I get Bb on my phone, iPad, or tablet?

Yes! You can use the Blackboard Learn mobile app, available for free for iOS and Android devices, to access your course list, view course items and announcements, take tests and assignments*, participate in discussions, and join Collaborate sessions (if used in the course). The app also supports push notifications for important dates and announcements.

*Note: It is not recommended to rely solely on a mobile device to complete and submit coursework due to word processing needs and other computing requirements. Please see the Technology Requirements page for detailed information.

Bb Learn app no longer working on your phone?

You may need to uninstall and reinstall the app, then search for University of Toledo and use your UTAD credentials to log in.

Tuition and/or fee questions?

Call Rocket Solution Central at 419.530.8700 to speak to someone about your bill. A complete list of tuition and fees is available online on the Treasurer's website.

What is the status of my new student application?

For questions about your application to UToledo, please contact the appropriate admissions office.

Do I need to come to campus as an online student

Many online UToledo students have never been to campus; however, you may need to complete in-person tests as part of your coursework, which can be done in the campus testing center or with a pre-approved off-campus proctoring location near you.

On-campus labs, facilities, activities, and benefits are available to all online students who wish to come to campus. Note: All students and visitors must have a parking pass. One day passes, metered lots, and semester passes are available. Access to some services may require a Rocket ID card.

Do I need a Rocket ID card?

While a Rocket ID card is not required of online students, some choose to get one to use on-campus services, such as checking out library books, access to labs and facilities, including the Rec Center, free use of Groome bus services on campus and free student admission to sporting events. Rocket ID cards cannot be mailed to online students; all must be picked up in-person from the Rocket Card Office with photo ID verification. 

How will I know if I will need to take in-person tests in online courses?

Instructors typically detail any course testing requirements in the course syllabus as well as in the Blackboard site. Some require in-person testing to conform to requirements for accreditation or college policies. Others may use monitoring software plug-ins, which will also be communicated in the syllabus and/or course site. Your instructor is the best contact for questions about a specific course’s testing requirements. Students are responsible for any costs associated with off-site proctored testing.

How do I register, drop or withdraw from a class?

Course add/drop/withdrawal is available in the student tab of the MyUT portal with date restrictions and deadlines set forth by the University’s academic calendar. If you need assistance or have questions about your course schedule, contact your academic advisor.

Not sure who your advisor is? Go to your student profile in the myUT portal; your advisor will be listed there.

Last Updated: 9/6/23