College of Health and Human Services

The University of Toledo Doctor of Physical Therapy Program welcomes your feedback or concern regarding any issues involving with the curriculum, students, faculty, graduates, and any other parties associated with the program.

Complaints-Due Process

Students who have a complaint should follow the Doctor of Physical Therapy Student Handbook.

Complaints-Outside Due Process

A situation may generate a complaint that is not addressed by existing procedures described in the Student Physical Therapy Handbook, Graduate Student Handbook, or the Clinical Education Manual.An individual, group or organization that falls outside the realm of university due process, may file a complaint about the Doctor of Physical Therapy program regarding program policies and procedures, activities, or individual or groups of students, faculty, and staff.

Procedure for Handling Complaints Outside the Realm of Due process

1. The complaint should describe the specific nature of the complaint, name of complainant, name of the complainee, date and location of incident, and detailed description of the incident.The complaint should be written and signed by the individual lodging the complaint. A complaint can be submitted to the Physical Therapy Program Director, Dr. Lucinda Bouillon by email Lucinda.bouillon@utoledo.edu or regular mail.

Program Director, Doctor of Physical Therapy Program
College of Health and Human Services
2801 West Bancroft Street
Toledo, OH43606-3390

2. The Director will discuss the complaint directly with the party involved within fourteen (14) business days. If the discussion with the complainant successfully resolves the matter, the Program Director will acknowledge the resolution of the complaint with a letter sent to the complainant.
3. If the complaint is not resolved at the Program level, or if the complaint is against the Program Director, the complaint will be addressed directly with the parties involved within fourteen (14) business days by the Department Chair, Dr. Eric Longsdorf, either by email eric.longsdorf@utoledo.edu or regular mail.

Department Chair, Exercise and Rehabilitation Sciences
College of Health and Human Services
2801 West Bancroft Street
Toledo, OH43606-3390

4. If this resolves the matter, the Department Chair will acknowledge resolution of the complaint via a letter sent to the complainant and Program Director.
5. If the issue is not resolved to the satisfaction of the complainant after review by the Department Chair, then the written complaint may be filed with the Associate Dean of the College of Health and Human Services, or regular mail.

Associate Dean, College of Health and Human Services
2801 West Bancroft Street
Toledo, OH43606-3390

6. The Associate Dean will discuss the complaint directly with the parties involved within fourteen (14) business days and acknowledge resolution of the complaint via a letter sent to the complainant, Department Chair, and Program Director. 
7. If the complaint is not resolved at the program, department, or college level, the written complaint will be filed with the Vice Provost for Graduate Affairs

Vice Provost for Graduate Affairs
2801 West Bancroft Street
Toledo, Ohio 43606-3390

8. The Vice Provost will discuss the complaint directly with the parties involved within fourteen (14) days and acknowledge resolution of the complaint with a letter sent to the complainant, Associate Dean, Department Chair, and Program Director.
9. If the complainant has exhausted the process and is not satisfied within the program and University, the complainant has the right to contact the American Physical Therapy Association Accreditation Department, Commission on Accreditation in Physical Therapy Education (CAPTE), at 703.706.3245 or accreditation@apta.org
10. Records of complaints and responses about the program, including the nature of the complaint and the final letter of disposition of the complaint are maintained by the Program Director for a period of five (5) years.All matters will be held strictly confidential and without fear of retribution.