INFORMATION TECHNOLOGY

Remote Access and Virtual Class Technologies

Cisco Webex

UToledo’s standard for collaboration and videoconferencing.  WebEx conferencing can be used by all current faculty, staff, and students for web audio and/or video collaboration, and provides unlimited recording.  Currently, an account is needed for the service.  To request an account, follow the instructions at:

www.utoledo.edu/it/telecommunications/webex-account-request

For additional information regarding WebEx web conferencing, please visit:

www.utoledo.edu/it/telecommunications/cisco-webex-conferencing-meetings

Top tips for staying connected with WebEx conferencing:

https://www.webex.com/content/dam/webex/eopi/assets/WebexMeetings_BestPractices.pdf

Microsoft Teams
A collaboration platform that provides chat, file storage, document sharing, and application integration in the Office 365 environment. This is available for faculty, students, and all staff.  For information about Teams and Chat instant messaging features, visit www.utoledo.edu/it/office365/teams.

Teams can be requested by clicking the link below.

Microsoft Teams

Virtual labs (“V-Lab”)
Provides remote access to commonly available software. The virtual lab setup is similar to the available workstation in the UToledo Open Student Labs, and is used by many students and faculty. It can be accessed at the following:

www.utoledo.edu/it/vlab

Virtual Clinical Application Access
For additional information regarding virtual clinical application access, please visit:

www.utoledo.edu/it/virtualclinicalaccess

VPN (Virtual Private Network) Setup
To access many of the University applications and systems, you may also require VPN setup.  This can be obtained by submitting an on-line request:

www.utoledo.edu/it/webforms/vpn-request

Banner faculty self-service
Every faculty member can communicate directly with their class via email through the Banner faculty self-service, which has each class set up as an email group.  This is a private email group, only available to the faculty for that course.  A faculty member who may be teaching multiple classes, will have a different email group for each of their classes. 

Distribution lists for groups mailings for each course section are also available in the Outlook Address Book. Examples include AR.ART.ARTH4940.202010.001 and BUS.ACCT.ACCT3100.202010.001.

The IT help desk can be reached at ITHelp.utoledo.edu.  The IT Help Desk operates a 7x24 schedule. 

Cisco Soft Phone - Remote Option
With the deployment of the new UT phone system, we now have a robust soft client that can be installed on UT computers or your personal mobile device.  This includes support for Windows, iOS, and Android platforms.   For customers that have migrated to the new phone system, that are not utilizing a call center, a soft client option is available for installation.   Please see the installation link below if installing on a UT managed Windows device.  Software for all other platforms is available using the Apple Appstore or Google Play.   If you intend to use a mobile device,  a service request will need to be submitted to telecom indicating what number you want to access on your device, your utad user id information,  and what platform you are using (i.e. iPhone or Android).  This does not need to occur for windows computers.

Windows Installation

 Mobile Request Form

 Mobile Installation:   Instructions    Google Play   App Store

Legacy Phone System - Remote Option
In the event that your department has not yet migrated to the new Cisco platform please submit a work order to our helpdesk at ithelp.utoledo.edu.  In your work order, please indicate what UT phone number you need assistance with and we will be happy to assist.

Loaner Laptops
The Information Technology department will provide a loaned laptop to assist student’s technology needs for remote learning. If you are interested in requesting an IT loaned laptop for the Fall semester, please complete an IT request at ithelp.utoledo.edu. An IT representative will contact you when the laptop is ready for pickup. If you have any questions, please contact the IT Help Desk at 419-530-2400.

 

 

Last Updated: 9/28/20