FAQ & Guidelines
Are services only available for students with academic concerns?
The Academic Enrichment Center is a resource provided by the university for all students. Students engage with the office for a variety of reasons. Some students reach out for accountability to maintain their current academic status while others use services in response to challenges of the curriculum.
How quickly can I reserve an appointment time with a Learning Specialist or Wellness Coach?
Appointments can be booked weeks, days and up to 30 minutes in advance if there is an available opening. There is availability each day of the week to accommodate students on clinical rotations and labs.
What is the best way to make an appointment?
Making an appointment with an AEC staff member is easy! Links are located in all UT email signatures and on the website. Students can schedule here using the Microsoft Bookings app.
Does the Academic Enrichment Center allow walk-ins?
Absolutely. Always feel free to walk in during. If a staff member is in a meeting their door will be closed and if they are free their door is open. Each staff member has a whiteboard located next to their office indicating meeting times to avoid confusion.
How far in advance can I reschedule or cancel an appointment?
To respect the time of both staff and peers please reschedule or cancel within 24 hours if possible. If it is less than 24 hours, please email the staff member to let them know.
What happens if I miss an appointment with a staff member?
If a student misses an appointment without contacting staff or cancelling in advance, staff will reach out to check on your wellbeing. Understandably, life happens; however, if absenteeism is patterned behavior, students will be required to meet with the Academic Enrichment Center director before rescheduling a meeting or using services.
Are my meetings confidential?
All meetings with Academic Enrichment Center professional staff and student employees are protected by FERPA. All meeting notes are held within the department. Any information disclosed remains between the student and staff member unless sharing is discussed during the appointment or is mitigated by university policy. Colleges and programs can request dates, times, and utilization or services if a student is going through an academic review process. You can find information about FERPA here https://www.utoledo.edu/offices/registrar/FERPA_faculty_staff.html
Does staff have access to grades?
Each college or program determines what information they share with staff. Only professional staff have access to academic progress and grades. The department does not provide student employees with access to grades nor are grades discussed with student employees at any time.
If I have a mental health concern, can I reach out to the Academic Enrichment Center?
The department does not have experts in the mental health field; however, if a student would like assistance with initiating the process of connecting with mental health resources students are encouraged to make an appointment with the Wellness Coach.
What is the difference between a Wellness Coach & Mental Health Counselor?
A Wellness Coach provides a safe and confidential space to discuss life issues, such as friends, family, struggles, fears, and accomplishments with the student driving the discussion. The Wellness Coach does not provide any therapy and does not diagnose mental health issues. Sometimes students need a trusted person when a life situation arises but does not feel they need mental health counseling. The Wellness Coach role is designed to fill that gap; however, if it is recognized a student needs assistance outside the scope of practice of the Wellness Coach, a student will be connected to the appropriate mental health resources.
Is individual tutoring available?
Individual tutoring is available for students via referral. Academic Coaches will make appropriate referrals for individual tutoring after determining the student has utilized all other academic resources (group review, study strategies, faculty assistance, etc.) and assessed appropriate strategies for success.
If referred for individual tutoring, how many hours of services will I receive?
Individual tutoring hours per week will be determined by individual need and staff availability for the course. If approved, general academic information may be shared with a Peer Leader to enhance the tutoring experience.
What happens if I miss an appointment with an individual tutor?
If a student misses an appointment with an individual tutor without notice or without an excuse, services will be suspended until the student holds a meeting with the Academic Enrichment Center Director where it will be determined if services continue, or a professionalism violation issued.
How do I become a Peer Leader or Ambassador?
Students wishing to be employed will apply for open positions in early spring for the following academic year. Qualified students are selected for interviews after a formal review of a completed application, faculty endorsed recommendations, and proof of good academic standing. Due to the competitiveness of the positions, not all students will be considered for an interview or offer of employment.