Office of the Treasurer

Student Refunds

The University of Toledo is proud to offer E-Refunds, a new refund process designed to better serve the needs of our students.  E-Refunds are offered through our service provider, TouchNet, and is integrated into myUT portal.

                                                                   ALL STUDENTS NEEDS TO SETUP A REFUND PROFILE via myUT portal!

What is Student e-Refunds?

E-Refunds is  easy, fast, and convenient. 

E-Refunds is a service used to process refunds electronically to students and their parents by direct deposit.  

Students have two option to receive their refunds electronically:

    1. Direct Deposit (ACH) to a US bank account
    2. Instant Pay, refund directly to a debit card (VISA or MasterCard)

Borrowers receiving a Parent (PLUS) loan refunds, now have the option to receive refunds through direct deposit (US bank account) by setting up a refund profile as an authorized user.  

Refund options

    1. Instant Payment to a VISA or MasterCard debit card
    2. Direct deposit (E-Refund) to existing savings or checking account
    3. Paper check mailed to the US address UToledo has on file

Instant Payment (Insta Pay)

Is a new refund option that allows students to receive funds directly to their debt card (VISA or MasterCard).  Instant pay saves the hassle of waiting for your check in the mail or having to find your bank routing and account number when setting up your refund profile.

Follow the steps below to enroll in Instant Pay for your student account refunds. 

    1. Log in to myUT
    2. Select Student tab
    3. Under My Toolkit, My Accounts
    4. Select E-Refund and Profile Setup
    5. This link will take you to our service provider
    6. Under My Profile Setup, select Electronic Refunds
    7. Select Instant Pay, this will prompt you to enter in your debit card information.
    8. Once complete, select Save as Current Refund Method

Note:

The debit card needs to be linked to your bank account and needs to be a VISA or a MasterCard (Prepaid cards or gift cards, PayPal cash cards, or credit cards are not an acceptable form of a debit card).

If the debit card information changes or the card expires, it is the student's responsibility to update the card information.  Expired or incorrect card information will lead to failure of deposit and a refund check may be mailed.

Direct deposit refund (e-refunds)

The E-Refunds process utilizes TouchNet ACH Validation when a student or authorized user sets up an E-Refund profile.  Your account will be validated within TouchNet, if it cannot be validated, the account will not be made available for use as an E-Refund. 

Please contact your bank to verify your bank information before setting up an E-Refund profile if you do not have your bank account and routing numbers.  A bank account number is not a debit card number.   

You may follow the steps below to enroll in E-Refunds. 

    1. Log in to myUT
    2. Select Student tab
    3. Under My Toolkit, My Accounts
    4. Select E-Refund and Profile Setup
    5. This link will take you to our service provider
    6. Under My Profile Setup, select Electronic Refunds
    7. Select Direct Deposit, this will prompt you to enter in your banking information
    8. Once complete, select Save as Current Refund Method

If your bank account or routing number has changed, it is the student's responsibility to remove the existing account and setup a new account within your refund profile.

Paper check

If your preference is  a paper check, it is important that UToledo has a valid US address on file.  You may view or update your address within myUT portal (Student tab, Under My Toolkit, My Other Resources, Update Addresses & Phones).  Please note, this refund option will take longer to receive and is dependent on the US Postal service.  

Parent (Plus) Loan refunds

This is the ONLY type of refund that will process directly to the parent or borrower.

UToledo now offers direct deposit for the Parent (PLUS) loan refunds if the parent or borrower is an authorized user on the student's TouchNet account and enrolled for E-Refunds as an authorize user. 

If an E-Refund profile is not setup a paper checks will be mailed to the parent or borrower at the address on file with the Office of Student Financial Aid. 

Note:

Parent (PLUS) loan refunds will not process to the E-Refund account under the student login unless it was designated on the loan application to issue refunds directly to the student.

Electronic Notifications

Electronic emails will be sent to your UToledo email address:

    • When a refund is in progress and a refund profile needs to be setup
    • When a refund has been issued

UToledo Employees who are also Students

All students regardless of their employment status with the university will need to setup a refund profile to receive refunds electronically.  

Stop Payment Charge

In the event you do not receive your refund check in the mail, and wish for another one to be processed, a stop payment fee will be posted to your student account.  The stop payment fee may be deducted from the reissued check. 

Stop payment requests on refund checks will only be processed once the check has been missing for 10 business days from the date of mailing.  The stop payment form, may be found on the Treasurer's Student Forms and Information website.

Additional Questions

All questions regarding student accounts are handled by our Rocket Solution Central Office (RSC) located at Rocket Hall 1200 and may be reached at 419.530.8700. 

Last Updated: 7/14/22