Communication Skills Tips
- Attending: Orienting yourself towards the person speaking.
- Eye Contact: Making contact, but not staring. Respect cultural differences.
- Facial Expressions: Consistent with tone of conversation.
- Voice: Monitor tone, volume, pauses, speed.
- Using I. Focus on your experience and point of view.
- Saying No. Setting limits for yourself where you need to.
- Use Humor. When appropriate, humor can break down barriers.
- Organize. Have a sense of your points in the communication while remaining open to what the other person is communicating.
- Be Clear. Speak directly in order to avoid confusion or misunderstandings.
- Listen. Remember that communication involves giving and receiving information.