University Counseling Center

WHO IS ELIGIBLE FOR COUNSELING SERVICES?

University of Toledo students who are:

• Regularly admitted*
• Currently enrolled
• Located in Ohio (during time of service)

Out-of-State Students can receive a consultation appointment to discuss service options including community referrals.

*If Student Conduct or Residence Life has required you to make an appointment, call 419.530.2426 to schedule your appointment and inform the front desk staff of your requirement.

STEP 1. SCHEDULE YOUR INITIAL APPOINTMENT

Make your first (virtual) appointment. You will complete your initial paperwork and select an appointment time, please allow 30 minutes to complete the scheduling process.

If you have already made an appointment, you only need to complete the paperwork and do not need to select another appointment time. Your initial appointment will be scheduled as a video appointment via the WebEx platform.

If you are seeking Relationship/Couples Counseling call 419.530.2426.

STEP 2. ATTEND YOUR INITIAL APPOINTMENT

During this appointment you will be able to discuss your concerns with a counselor and the counselor will begin to determine what type of services might be helpful for you.

What to expect during a screening appointment?

• The initial appointment takes approximately 30 minutes
• Clinician will review your completed paperwork at the time of your appointment
• Clinician will provide support and make recommendations as necessary
• If referred for a Counseling Center service, such as workshop, group, or follow-up session, this will be scheduled by the end of this first appointment

STEP 3. WHAT HAPPENS AFTER I HAVE MY INITIAL APPOINTMENT?

There are several referral recommendations your clinician may make at the end of your initial appointment. See below for some possibilities.

Possible Next Steps

No follow-up appointment necessary

In some cases, your concerns may be adequately addressed during the initial appointment and no additional services are needed at this point.

Support Group

The Counseling Center has a variety of support groups available and your clinician may refer you to a specific support group. You may find more information on our support group topics, dates, times, and locations on InvoNet! Support groups are open to all students and you can attend one without having an appointment at the Counseling Center first.

Support Workshop

Student seeking services with the Counseling Center will attend a support workshop. This will be scheduled at the end of your initial appointment. This workshop will be an orientation to mental wellness and provide additional information on services.

Additional Workshop

Special topic workshops will be offered throughout the semester and your clinician may refer you to one of these.

Group Counseling

If it is determined that group therapy may help you we will provide you with the information about the group and schedule you for a pre-group meeting with the group facilitator(s). Groups are scheduled for 1.5 hours and meet on a weekly basis throughout the semester.

Individual Counseling

If your clinician recommends individual counseling, we will work with the availability schedule you provided us on the initial forms. Please provide a 24-hour notice in advance of any cancellation or rescheduled appointment.

Referral to Care Management

You may be referred to the UCC Care Manager if you have needs that could be best served by Care Management. Some of the resources and services provided by Care Management are food pantry referrals, clothing referrals, alternative or low-cost housing resources, physical and mental health referrals, financial support on- and off-campus, linkage to support groups for loss of a loved one or caregiver support, child care, utility assistance, prescription assistance and more. 

Referral to UT Campus Resource

In some cases, when it is decided that another service on campus could provide a specific, specialty, or more appropriate level of care to help you, we will provide you the contact information and if possible assist you with a referral.

Referral to Community Provider

In some cases, your clinician may refer you to an outside/community provider based on your needs. PsychologyToday has a useful "find a therapist" feature, or you may contact your insurance company for a list of providers who are covered under your insurance. 

 

WHAT IS CARE MANAGEMENT?

Many difficulties, such as academic pressures, personal struggles, mental and physical concerns, and daily stressors of college life, might arise for students during their time at The University of Toledo. Our care management services are here to provide you with the support you need in accessing community resources that assist in navigating such challenges and that help you stay on the path to graduation. Please note that care management is not counseling or therapy.

Some of the resources and services provided to students are food pantry referrals, clothing referrals, alternative or low-cost housing resources, physical and mental health referrals, financial support on- and off-campus, linkage to support groups for loss of a loved one or caregiver support, child care, utility assistance, prescription assistance and more. 

WHO IS ELIGIBLE FOR CARE MANAGEMENT SERVICES?

University of Toledo students who are:

• Regularly admitted*
• Currently enrolled

HOW TO REFER FOR CARE MANAGEMENT SERVICES?

Beginning in September 2024, individuals can refer students for care management services online. To make an online referral you must know the students name and a current contact number as well as identify yourself either as a self-referral or external referrer by sharing your name and phone number. Any referral that does not have complete contact information for the student and for the person who completed the form will be invalid and thus will not receive a follow up from a care manager or UCC team member. We will not accept anonymous referrals. You can submit an anonymous Rocket Care Report to the Center for Advocacy and Student Support (CASE) here.

Referrals are accepted by:

• Online (starting September 2024)
• Phone 419-530-2426
• STARFISH search Care Management
• Maxient system

STEP 1. SCHEDULE YOUR CARE MANAGEMENT APPOINTMENT

Call 419.530.2426 to make your care management appointment. You will be sent initial paperwork to complete select an appointment time, allow 30 minutes to complete the scheduling process. If you have already made an appointment, you only need to complete the paperwork and do not need to select another appointment time. Your initial appointment will be scheduled as a video appointment via the WebEx platform unless an in person appointment is requested.

STEP 2. ATTEND YOUR CARE MANAGEMENT APPOINTMENT

During this appointment you will be able to discuss your concerns with a care manager who will assist in assessing your needs and linking you to resources.

What to expect during a screening appointment?

• The first appointment takes approximately 30-50 minutes
• Care Manager will review your completed paperwork at the time of your appointment
• Care Manager will assess your needs and link you to relevant resources
• Active engagement in problem solving and action planning. 

STEP 3. WHAT HAPPENS AFTER I HAVE MY CARE MANAGEMENT APPOINTMENT?

There are several referral recommendations your care manager may make at the end of your initial appointment. See below for some possibilities.

Possible Next Steps

No follow-up appointment necessary

In some cases, your concerns may be adequately addressed during the initial appointment and no additional services are needed at this point.

Following up on Recommendations

Care mangement requires your active participation in problem solving. At times you will be asked to follow up on the referrals or next steps outside of your scheduled appointment time(s). This may require you to make phone calls, visit locations, complete paperwork, research, or attend the appointments that have been set up. We empower you TO DO what is necessary for your own mental health and basic care needs.

Additional Care Management appointments

Your Care Manager may schedule additional appointments to assist you navigating resources.

Referral to UT Campus Resource

In some cases, when it is decided that another service on campus could provide a specific, specialty, or more appropriate level of care to help you, we will provide you the contact information and if possible assist you with a referral.

Referral to Community Resources

In some cases, your care manager may refer you to an outside/community provider based on your needs. Your Care Manager can assist in navigating insurance and other potential barriers to accessing community resources.

WHAT IS ADVOCACY?

Advocates can assist students, faculty, and staff in navigating both campus and community resources after an act of sexual violence, dating/domestic violence, or stalking. Advocates can assist someone in working through the Title IX process, getting connected to legal assistance, providing accompaniment and support through the criminal/civil process, assisting someone in gaining a Temporary or Civil Protection Order, and various other concerns. Advocacy is not counseling or therapy.

Being connected to an Advocate is free and confidential to the UToledo community. Working with an Advocate following an act of intimate partner violence has a positive impact on a victim/survivor’s healing process and a victim/survivor is more likely to have better recovery outcomes due to the consistent support and resources provided by an Advocate. Learn more about sexual violence/domestic violence services offered to the UToledo campus community.

If you are experiencing an immediate need for advocacy please call The YWCA Rape Crisis Line at:

419.241.7273, (866.557.7273 toll-free) or
YWCA DV Hotline at 419.241.7386 text message capable* (888.341.7386 toll-free).