UToledo Human Resources

Employee Assistance Program

The UToledo Employee Assistance Program (EAP), in partnership with IMPACT Solutions, an AllOne Health company, has a member portal, monthly newsletters, well-being resources and work-life services that are available to eligible UToledo employees, their dependents and household members. The Employee Assistance Program offers a wide range of benefits to help improve mental health, reduce stress and make life easier. It is all easily accessible through your member portal or device app.​   

UToledo employees and family members can click on the Impact Solutions logo on the right and register to create a new account using company code: uteap​


Sessions are strictly confidential and can assist with both personal and work-related issues. Counseling can be provided via telephone, video, chat or in-person at a location convenient for you near home or work.​ ​Call 800-227-6007 any time, any day for unlimited in-the-moment phone consultation with a licensed mental health professional.

The IMPACT Solutions Employee Assistance Program is a free, confidential benefit to help employees, their household members, dependents in and away from home, and parents and parents-in-law balance work and personal issues. No issue is too small or too large to call the EAP!​ The service includes Live, Immediate Assistance.​

With the UToledo EAP, you or your family members are eligible for up to five confidential counseling sessions, per issue, per year, at no cost to you. You can schedule an appointment for in-person, video, or phone- based counseling. You can choose counselors through a network of counselors with our partner, IMPACT Solutions. If more than the initial five EAP counseling sessions are needed, you may work with your health insurance provider to confirm what coverage benefits are offered.

Financial & Legal Assistance

The topic areas range from financial wellness, identity theft, legal, debt, taxes, mortgages and loans.​ Financial assistance information including managing your money, preparing a budget, understanding taxes, saving money for college and more. Various articles and downloadable forms are available. ​ ​

Free consultation (up to 30-minutes) per issue with an Attorney and up to a 25% discount on most legal services, if more time is required. The website also offers guidance and information on a variety of legal areas including advance directive forms, divorce facts, adoption, and much more.

​Call 800-227-6007 any time to get started, or log into the website and select the applicable topic under Financial & Legal. ​

Life Coaching

Life Coaching helps employees and their household members meet their personal and professional goals. A Life Coach works actively to help individuals assess their current situation, develop goals and action steps to meet their stated expectations. A coach is an accountability partner and helps individuals overcome obstacles to achieving their goals. ​ ​

Life Coaching can help you:​

  • Balance the demands of work and home life​
  • Improve communication skills​
  • Identify and reach personal or professional goals​
  • Improve time management and productivity​
  • Identify obstacles and reduce stress​ ​

You have access to five free sessions per year. To request life coaching:​

  • Call 800-227-6007 or,​
  • Log into the member portal or,​
  • Complete the online request form for work-life services​

Medical Advocacy

Medical Advocacy lends a hand with the many aspects of family health care. You and your family members have access to an advocate who can answer questions regarding specific treatment options, and address questions related to insurance matters. Impact Solutions case managers are experienced in coordinating with health insurance representatives, social workers, claim representatives, pharmaceutical companies, doctor's offices and nurses. ​

Call 800-227-6007 any time to get started.

Personal Assistance Services

The personal assistant feature helps individuals with their “to do” list. It can be difficult to find extra time in the day to manage everyday tasks. We help lighten the load through researching the best options to benefit you and your loved ones. ​ ​

Whether you would benefit from a one-time consultation or ongoing support, help is available 24/7 by calling 1-800-227-6007.

Last Updated: 2/29/24