INFORMATION TECHNOLOGY

Cisco Contact Center (Finesse)

 

Contact centers expand on calling functionality to include other ways a customer can contact an organization–or an organization can reach customers–like online chat, social media, and SMS texting.  Simply put, contact center agents handle all communications. Using contact center software, organizations can further personalize interactions to go beyond simple inbound and outbound calls to help truly transform.

Last Updated: 4/5/21