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Cisco Soft Phone - Remote Option
With the deployment of the new UT phone system, we now have a robust soft client that can be installed on UT computers or your personal mobile device.  This includes support for Windows, iOS, and Android platforms.   For customers that have migrated to the new phone system, that are not utilizing a call center, a soft client option is available for installation.   Please see the installation link below if installing on a UT managed Windows device.  Software for all other platforms is available using the Apple Appstore or Google Play.   If you intend to use a mobile device,  a service request will need to be submitted to telecom indicating what number you want to access on your device, your utad user id information,  and what platform you are using (i.e. iPhone or Android).  This does not need to occur for windows computers.

Windows Installation

Mobile Request Form

Mobile Instructions    Google Play   App Store

Legacy Phone System - Remote Option
In the event that your department has not yet migrated to the new Cisco platform please submit a work order to our helpdesk at ithelp.utoledo.edu.  In your work order, please indicate what UT phone number you need assistance with and we will be happy to assist.

Last Updated: 10/21/20