University Libraries

Jolene M. Miller, MLS, BS, AHIP

Education

• • Bachelor of Science in Biology, The Ohio State University, June 1991
  • Master of Library Science, Kent State University, May 1994
  • Graduate Certificate in Medical and Health Sciences Education, Medical College of Ohio, June 2003
  • Doctoral course work in educational research and measurement and educational psychology, University of Toledo, 1998-2003
  • Diversity Certificate; University of Toledo, Culture Building Institute (non-credit, 42 contact hours), 2013
  • Leadership Institute for Academic Libraries; Harvard University, Graduate College of Education (non-credit, 40 contact hours), 2014
  • Medical Library Association Research Training Institute (non-credit; 48 contact hours), 2019-2020

Experience

As Director, Jolene oversees information and access services at the Mulford Library and serves as a liaison to University Libraries' technical and computer services departments. With the other librarians at Mulford, she provides multifaceted reference service in the library (face-to-face, phone, email) and meets with faculty and staff in their offices or labs; and has been a guest lecturer in courses in the Colleges of Health Science and Human Service, Medicine and Life Sciences, and Nursing. Jolene facilitated problem-based learning small groups of first-year medical students for Clinical Reasoning and taught in "Mastering the Biomedical Literature: Skill Sets for the Virtual Environment," a two-week elective for fourth-year medical students. She selects material in the pre-clinical sciences and physician assistant studies for Mulford's collections.

She is closely involved with the Division of Physician Assistant Studies, for which she was the Scholarly Project Coordinator for a number of years. She currently lectures in both the PA Program and the Transplantation and Donation Sciences program on evidence-based practice, searching the medical literature, and using EndNote. She also participates in On Being a Scientist, a course required for graduate students in research programs in the College of Medicine and Life Sciences.

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Not-So-Secret Hints for the Scholarly Project

Keeping a Research Journal for Your Scholarly Project

Jolene has worked at the Mulford Library since 1995, when she was hired as the Reference/Education Librarian; in 2005, she became the Coordinator of Information Services. Prior to her work at the University of Toledo (Medical College of Ohio; Medical University of Ohio), she worked as a reference/instruction librarian at Cleveland State University.

Selected Present and Past University Service

• • University Biomedical Institutional Review Board, member
  • University HLC Accreditation Criterion Two Team, member
  • University Libraries' Faculty Affairs Committee, member
  • College of Medicine and Life Sciences Executive Curriculum Committee, member
  • College of Medicine and Life Sciences Foundational Sciences Curriculum Committee, member

Professional Service

• • Medical Library Association: Nominating Committee, 2023-2024; 2024 Leadership and Management Conference Track Planning Group, 2023-2024; Education-Instruction and Instructional Design Committee, 2020-present; Credentialing Committee, 2010-2014, 2017-2020; MLA News Editor Search Committee, 2005; Credentialing Committee, 1997-2000
  • Midwest Chapter, Medical Library Association: 2025-2026 President; 2024 Conference Co-chair; 2018 Meeting Program Committee Member, Contributed Papers and Posters Coordinator; 2009 Meeting Registration Chair, 2007-2009
  • Academic Library Association of Ohio: Board Member, 2004-2006; Chair of Research and Publications Committee, 2005-2006

Publications

• • Deshetler, L., Miller, J. M., & Menon, B. (2022, June 23). Assessing knowledge in medical school: Implementation of an item review committee to increase assessment item quality. Emerging Dialogues (Association for the Assessment of Learning in Higher Education). 
  • Menon, B., Miller, J. M., & Deshetler, L. (2021, February 5). Questioning the questions: Methods used by medical schools to review internal assessment items. MedEdPublish, Article 3762.
  • Miller, J. M. (2020). Challenges of the two-year manuscript: Engaging in reflective practice with a manuscript about reflective practice. Hypothesis: The Journal of the Research Caucus of the Medical Library Association, 32(1). 
  • Miller, J. M. (2020). Reflective practice and health science librarians: Engagement, benefits, and barriers. Journal of the Medical Library Association, 108(1), 17-28. 
  • Miller, J. M. (2004). Issues surrounding the administration of a credit course for medical students: Survey of U.S. academic health science librarians. Journal of the Medical Library Association,92(3), 354-363. Available online at 
  • Miller, J. M. (2017). The role of intentional reflective practice and mindfulness in emotional self-regulation of library administrators. In Hines, S. S., & Matteson, M. (Eds.). Advances in library administration and organization: Emotions in the workplace, 37, 203-229. Emerald Publishing. 
  • Miller, J. M. (2012). History of the Maumee Valley Hospital School of Nursing. In B. Floyd (Ed), Medicine on the Maumee: A history of healthcare in northwest Ohio [exhibit catalog]. University of Toledo. 
  • Porter, M. A. & Miller, J. M. (2006). Reference triage at the Medical University of Ohio: Just-in-case to just-in-time at the Mulford Library. In Connor, E., ed. An introduction to reference services in academic libraries (pp. 23-33). Haworth Press.
  • Miller, J. M. (2005). Personal Information Management in the Medical Professions: An elective for fourth-year medical students at the Medical College of Ohio. In Sewell, R. R., Brown, J. F., & Hannigan G. G., compilers. Informatics in health sciences curriculum, second ed. (MLA DocKit). Medical Library Association.
  • Miller, J. M. (2001). A framework for the multiple roles of librarians in problem-based learning. Medical Reference Services Quarterly, 20(3), 23-30. 
  • Miller, J. M. (2001). [Author and subject indexes]. In Bond, T. G., & Fox, C. M. (Eds.), Applying the Rasch model: Fundamental measurement in the human sciences (pp. 245-255). Lawrence Erlbaum Associates.

Jolene has also served as a librarian-selector for Doody's Core Titles in the areas of anatomy/embryology, microbiology, pathology, solid-organ transplantation, and urology; and she currently reviews basic medical science resources for Choice Magazine.

Presentations

• • Miller, J. M. (2023, April 4). Getting better at everything you do: Reflective practice for health science librarians [Invited continuing education course instructor]. Iowa Library Association Health Sciences Division and Polk County Biomedical Consortium Joint Meeting, online.
  • Miller, J. M. (2022, November 4). Reflective practice for library employees: Identifying changes to initiate [Paper presentation]. Academic Library Association of Ohio Conference, Lewis Center, OH.
  • Miller, J. M. (2022, October 7). Getting better at everything you do: Reflective practice for health science librarians [Invited continuing education course instructor]. Ohio Health Science Library Association meeting, online.
  • Miller, J. M. (2021, June 16). Turning the mental, physical, and electronic page: Applying reflective practice to change management [Invited keynote presentation]. Wisconsin Health Science Library Association meeting, online.
  • Miller, J. M. (2022, November 4). Reflective practice for library employees: Identifying changes to initiate [Paper presentation]. Academic Library Association of Ohio Conference, Lewis Center, OH.
  • Tuttle, B., de Oliveira, J. S., Meyer, C., Miller, J. M., & Zeigen, L. (2020, August 11). The future is now: Physician assistant programs, practice, and the library [Immersion session presentation]. Medical Library Association vConference, online.
  • Miller, J. M., Ford, S. F., & Yang, A. (2019). Closing the circle with reflection: Elevating professional practice. 90-minute immersion session presentation at the Medical Library Association Annual Meeting, Chicago, IL, 6 May 2019.
  • Miller, J. M. (2019). Academy of Health Information Professionals (breakout session presenter), part of the Clueless at MLA: New Member SIG immersion session presentation at the Medical Library Association Annual Meeting, Chicago, IL, 5 May 2019.
  • Miller, J. M. (2017). Health science librarians’ use of reflective practice. Paper presentation at the Midwest Chapter/MLA Annual Conference, Ypsilanti, MI, 15 October 2017.Miller, J. M. (2017). Utilization of intentional reflective practice among health science librarians. Poster presentation at the Medical Library Association Annual Meeting, Seattle, WA, 30 May 2017.