ABOUT OISSS

As a member of Center for International Studies and Programs, we are dedicated to providing excellence in service to international students and scholars, the University, and the surrounding community.

Mission

The mission of the Office of International Student and Scholar Services is to support students, scholars, faculty, and staff with international education, immigration implications, orientation, programming and exchange; to enhance the local, domestic, and international community with opportunities to expand cultural understanding, global citizenship, and human relations.

Vision

The Office of International Student and Scholar Services will contribute to the cultivation of a culturally competent student body and campus; to assure graduates of The University of Toledo are prepared for a multicultural and multinational workforce and global society.

Customer Service Policy

The Office of International Student and Scholar Services pledges to provide exemplary customer service to the students, scholars, faculty, and staff of The University of Toledo, Greater Toledo community, and visitors.

Our Commitment to Excellence…

The Office of International Student Services pledges to provide exemplary customer service to the Students, Scholars, Faculty and Staff of The University of Toledo, Greater Toledo community, and visitors.

It is our commitment to exceed the basic standards of support and truly act as a stakeholder in the future of this institution; acting on behalf of all members of the international community.

As a center of excellence in customer service care we dedicate ourselves to exceeding the Mission, Core Values, and Vision of The University of Toledo.

Communicate: Commitment to effective communication

Give the highest level of friendliness and appropriate tone through all forms of communication including in- person, telephone, and email.
Answer all received communications within 24 hours for prompt care.
Liaise for those who need assistance and direct individuals to the appropriate area of interest/concern (Admissions, Financial Aid, Rocket Solution Central, etc.) in a timely manner.
Facilitate communication between international students, scholars, the University and greater community.
Educate the University community on intercultural and cross-cultural service standards.

Resolve: Commitment to solution-oriented customer service

Address each request or inquiry individually.
Explore all available resources to resolve the request or inquiry.
Provide accurate and clear responses to all inquiries.
If an individual is unsatisfied with a given result, provide available alternative options.

Advocate: Commitment to campus internationalization and cultural understanding

Advocate on behalf of all international students and scholars in an effort to address their needs and concerns.
Ensure that all international students and scholars receive the maximum benefit from their educational experience at the University.
Facilitate an inviting and welcoming environment for all international visitors.
Lead the University in activities and programming dedicated to campus internationalization.
Act as a representative to and for the international community both in the U.S. and abroad.
Honor and uphold the ethical principals, policies, and practices of The University of Toledo and the NAFSA: Association of International Educators.

Office of International Student Services- Customer Service Policy 2.9.2011

*icare standards Policy Number 3364 10-11, 2009.

Contact Us

Location	Main Campus Snyder Memorial Room 1000
Hours of Operation	Monday through Friday 8:30 a.m. to 5:00 p.m.
Phone Number	419.530.4229
Mailing Address	The University of Toledo Office of International Student and Scholar Services 2801 W. Bancroft St, MS 120 Toledo, OH, USA 43606-3390
Email	oisss@utoledo.edu

Office of International Student & Scholar Services