Office of International Student & Scholar Services

Emergency Protocol

Life-threatening Emergencies

Call UToledo Police at 911

Division of Student Affairs senior leader on-call: Call 419.343.9946

Examples of emergencies in this category

automobile accident
missing persons

suicidal thoughts
homicidal thoughts
grave injury or illness

natural disasters (wind, flood, etc.)
security threat
sexual assault



Immigration-Related Emergencies

In the event of an immigration-related emergency, please call the Office of International Student and Scholar Services (OISSS) at 419.530.4229 during office hours, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Outside of OISSS's office hours, call Division of Student Affairs senior leader on-call at 419.343.9946

Examples of emergencies in this category
  • loss of passport or other important documents while overseas
  • detainment at U.S. port of entry by immigration officials
  • immediate threat of deportation while entering the U.S.

Note: The need for travel endorsement on I-20/DS-2019 documents is NOT AN EMERGENCY.  This can be handled via express mail. Please contact an OISSS team member during regular office hours.


Other Emergency Situations

If you must urgently travel home due to a personal or family illness, death, or other urgent matter please do not delay and make plans to depart the U.S.  If OISSS is closed, please follow these steps:

1. Email your academic advisor and OISSS with your concern at  Also include a trusted friend or family member in the U.S. who can help while you are abroad.

2. OISSS will respond to your email on the next business day with a personal detailed plan on how to return to the U.S. to continue academic study or Optional Practical Training (OPT) employment if you are eligible.

Following are common requirements for reentry to the U.S. You may need some or all of the following.  Required documents may vary depending on the situation. 

  • Unexpired I-20 (If you meet the requirements, a new travel I-20 may be printed for reentry.)
  • Unexpired multiple entry visa (You may not be absent from the U.S. for more than five months or your visa will be electronically cancelled.)
  • You may need proof of your circumstances for leaving in the middle of the semester such as a letter from your advisor permitting you to return to the U.S., a bank statement, or a death certificate.  (Depending on the circumstances, other documents may be required.)
  • If you are employed with OPT, there will be additional requirements, which will be included in the personal plan.

Non-Emergency Needs for Assistance

Please feel free to visit or contact the OISSS office in Snyder Memorial Room 1000 or call 419.530.4229 during office hours Monday through Friday, 8:30 am to 5 pm. Below is the contact information of some of the other departments that may be able to assist you:

  • The Counseling Center: 419.530.2426
  • Residence Life: 419.530.2941
  • University Health Center: 419.530.3451 
  • Health Science Campus Student Health and Wellness: 419.383.3777
  • Commuter Student Services: 419.530.8521
  • Sexual Assault Education and Prevention Program: 419.530.3431
  • Faculty and Staff Information to Explore Your World!: 419.530.5268
  • Accessibility and Disability Resources: 419.530.4981 

Carry This Information

OISSS recommends carrying the following information when traveling in Toledo or the U.S.:

  1. UToledo Police contact: 419.530.2600
  2. UToledo Office of International Student and Scholar Services contact: 419.530.4229
  3. Emergency contact in your home country
  4. Embassy contact
  5. Insurance contact information (medical, automobile, motorcycle, etc.)
  6. Nearest hospital
  7. Allergies and medical conditions

Last Updated: 5/9/23