Accounts Payable

Fraudulent charges must be reconciled, just like any other PCard transaction.

The cardholder will need to take the following action:

1. 1. Call the Bank of America Fraud Specialists at 1.866.500.8262, or the number on the back of the card, to discuss the charge and resolution options.
      • This call should only be placed by the card holder as they will need to verify their identity.
      • If a new card is needed, it will be mailed to Accounts Payable and the card holder will be notified when it is available for pickup.
   2. Reconcile the transaction in a non-travel expense report
      1. Select an index. Grant indexes should not be used.
      2. Select expense type '72102-Office & Departmental Supplies'
      3. Enter 'Fraud' as the business purpose
      4. Attach documentation
         • Any emails that document the charge and the steps taken by the cardholder to resolve it should be included in lieu of a receipt
         • Comments can also be added to the entry to aide approvers
      5. If a credit is provided by the bank, repeat steps 1-4, making sure to use the same index.