Rocket Card (ID)

FAQ's

 

What is the Rocket Card (ID)?
The Rocket Card is your official The University of Toledo identification card. You'll use it all over campus to identify yourself as a member of the University community. The Rocket Card has many uses, from building access to meal plan purchases! 

What are Dining Dollars? 
Dining Dollars are loaded onto your Rocket Card (ID) from your meal plan and are used for purchases at any of the following Main Campus dining locations: The Eatery @ Student Union, Market at Student Union, Chick-fil-A, Ace Sushi, Starbucks (Carlson Library & Student Union), Wild Pie, Steak N' Shakes and Subway, Freshens @ North Engineering, Coffee @ Rocket Hall,  Food Hall @ Ottawa East, Market at Ottawa East, Parks Tower Fooderie.

Who needs a Rocket Card (ID)?
UToledo students, faculty, staff and affiliates are required to have a Rocket ID.

How do I order my student Rocket Card (ID)?
If you are a new student, you should order and pick-up your Rocket Card during Rocket Launch, the new student orientation. If you did not receive your Rocket Card, please follow the steps below:

  • Log into your MyUT
  • Click "Request New/Replacement Rocket Card", which you will find under "My Other Resources"
  • Review personal information
  • Select Rocket Card (ID) pick-up location
  • Upload your photo
  • Click "Submit" 

The Rocket ID Office will send a confirmation email to your UToledo account when your request has been successfully submitted. They will send an email to the same account when your ID is ready for pick-up. 

Where do I pick up my Rocket Card?
When you order your Rocket Card (ID) you will be given the choice of two pick-up locations: 

  • Main Campus: Student Union room 1560
  • Health Science Campus: Nursing Administration 2nd Floor ML Annex

In order to pick-up your Rocket Card (ID) you will need a valid picture ID. 

What if my Rocket Card is lost?
If you lose your Rocket Card (ID) you should freeze your card immediately to protect your account by following the process below:

Once the steps above are completed, you will receive an email confirmation in your UToledo issued email. If your lost card is not recovered, you will need to order a new card, which are subject to a $35 replacement fee. Lost cards that are turned into the ID Office are kept on file for one month, as long as the person is still an active student or faculty/staff member. Please check with the ID Office to see if your lost card has been found. You may also call the Main Campus lost and found at 419.530.2601.  

What are Dining Dollars+? 
Dining Dollars+ can be loaded onto your Rocket Card (ID) and are used for purchases at any of the following Main Campus dining locations: The Eatery @ Student Union, Market at Student Union, Chick-fil-A, Ace Sushi, Starbucks (Carlson Library & Student Union), Wild Pie, Steak N' Shakes and Subway, Freshens @ North Engineering, Coffee @ Rocket Hall,  Food Hall @ Ottawa East, Market at Ottawa East, Parks Tower Fooderie.

How do I add Dining Dollars+ to my Rocket card (ID)?

To add funds to your Rocket Card, follow the process below:

  • Visit  https://rocketcardplus.utoledo.edu
  • Enter your UTAD login and password
  • In the top left corner, click "+Add Money" (non-refundable, will expire the Saturday, after spring semester finals)
  • Enter deposit amount
  • Enter payment and billing information
  • Review and agree to the terms and conditions
  • Hit "Submit" 

Can my parents or a guest make a deposit on my account?

Yes, parents or a guest may make a deposit to your Dining Dollars+ by following the steps below:

  • Visit  https://rocketcardplus.utoledo.edu
  • Click "Make Guest Deposit"
  • Enter the card holders first and last legal name 
  • Enter the card holders Rocket number and replace the leading 'R' with an 8
    • Example: R00011111 should be entered as 800011111
  • Enter deposit amount and click "Next" (non-refundable, will expire the Saturday, after spring semester finals)
  • Enter payment and billing information and click "Submit" 

How do I Check my balances/usage?

To check your balances and/or usage, follow the process below:

  • Visit  https://rocketcardplus.utoledo.edu
  • Enter your UTAD login and password
  • On the grey bar, click  on one of these three options (Account Transactions, Board Transactions or Account Statements)
  • Enter the date range
  • Click "Search" 

How do I order a new or replacement Rocket Card?

Students and Employees
  • Log into your MyUT
  • Click "Request New/Replacement Rocket Card" under "My Other Resources"
  • Review personal information
  • Select pick-up location
  • Upload your photo
  • Click "Submit" 
Departmental 

Please note: replacement cards may be subject to a $35 fee. Acceptable forms of payment include cash and checks made payable to The University of Toledo at the time of pick up, no credit cards will be accepted.

Can I used my preferred first name on my Rocket Card?

Absolutely, If you decide to update your  card to display your preferred first name, you can change it by following these steps:

  • Log in to the myUT portal at myut.utoledo.edu
  • Click on the Student tab.
  • Under MY TOOLKIT, in the My Other Resources sectionclick Update Preferred First Name.
  • Your default preferred first name is your legal first name. Enter your preferred first name in the box and click the Update button.
  • You may reset your preferred first name to your legal first name by clicking the Reset My Preferred First Name button.

Once saved, your preferred first name will sync to various systems. 

Learn More

Where can I find my card number?

  • Visit http://myut.utoledo.edu/
  • In the top right corner click "Account Maintenance"
  • On the top menu bar click "Your Account (Full)"
  • You campus card number will be listed under "Personal Information"

How can I withdraw Rocket Dollars?

To request a refund of your unused Rocket Dollars, please complete the Rocket Card withdrawal form. Once submitted, an email will be sent to your UToledo email address. Once your identity has been validated by responding to your UToledo email address, a check will be issued to the address provided above. 

  • Refunds will be processed beginning the day of add/drop 
  • Please provide two to three weeks for your check to arrive. 
  • A check will be cut and sent to the address provided

Please note: financial aid account refund applications are processed by the Treasurer's Office

 View Form

I still have questions, Where can I get more information?
For more information please reach out to the Rocket ID Office by phone at 419.530.5842, by email at rocketcard@utoledo.edu or stop into our Main Campus location in the Thompson Student Union room 1560.

 

 

Last Updated: 9/29/20