Recreational Services

Our Mission, Our Vision, Our Values

We Value You

OUR MISSION

University of Toledo Recreational Services (UTREC) strives to enhance the human condition with a focus on health and well-being by providing impactful programs and services that enrich student learning as well as The University of Toledo community.

OUR VISION

We are the premier service provider to the University of Toledo Community for healthy lifestyle options and development opportunities for student success.

OUR VALUES

WE ARE YOUR UTOLEDO REC

A community for all students, faculty, staff, alumni, community members and guests that takes pride in celebrating what it means to be a Rocket

We are your Health

To support a state of physical fitness

We are your Well-Being

To provide an outlet to pursue a holistic lifestyle

We are your Development

To grow, improve, enhance, be educated, and advance

We are your Inclusion

To celebrate an environment that is welcoming to all

We are your Diversity

To embrace the unique variety of others

We are your Community

To serve, engage, and connect

CUSTOMER SERVICE STANDARDS

I am Attentive
I am Engaging
I am Inquisitive
I am Precise
I am Empowered

CUSTOMER SERVICE STEPS

U – UPBEAT - upbeat greeting
T – TALK – talk, listen and evaluate
R – REPEAT – repeat to confirm understanding
E – EMPATHIZE - empathize and suggest resolutions
C – CONNNECT - connect and complete with a warm send-off

MOTO

Members, when visiting should feel welcomed, engaged, connected, and motivated to return.

Strategic Plan 2018-19

Last Updated: 12/20/19