Welcome to Online Learning Student Services and Helpdesk
Logging into your Course Following Registration
If you registered early your course will be available in Blackboard on its scheduled start date, as listed in your "detailed class schedule" in myUT. Later registrations, either the week before the semester begins or during the add/drop period, may cause delays of one to three business days (24-72 hours). The course instructor is your best source for information should this occur. Contact the instructor by email, explain your situation, and ask for the course syllabus. (Call us if you cannot find the email address.) Please note that additional delays may occur depending on your student account status.
If you registered for a course that starts after the first day of class, you will have access to the course on the scheduled start date. Courses that begin after the start of classes, may have differing end dates; read your syllabus carefully for details.
How Can We Help You?
We realize the importance of helping students as they begin and throughout the educational process. Knowing what to do, when to do it and who to contact can often be overwhelming for students on campus and even more so for our online learners.
Please know that we are here for you. Feel free to contact us with questions you may have, to share ideas on how we can improve our services or to share your experiences that may help other students. Our goal is to assist and support you in your academic endeavors and connect you with the University.
When contacting us by email always include your rocket number (R12345678) and a phone number. Remember, we're only a click away. We look forward to hearing from you.
James Ham
Student Services Counselor
Phone: 419.530.8835
Email: james.ham@utoledo.edu
Heather Huston
Assistant Academic Program Coordinator
Phone: 419.530.8835
Email: heather.huston@utoledo.edu
DiAnne Masztak
Student Services Management
Military Liaison
(Mondays & Wednesdays, until Noon on Fridays)
Phone: 419.530.4116
Email: dianne.masztak@utoledo.edu
Gary Carr
Director, Student Services Management
Phone: 419.530.8835
Email: Gary.Carr@utoledo.edu
Please use the menu on the right for more helpdesk information; if you have any questions, feel free to contact the us at 866.UToledo, or locally at 419.530.8835.