The University of Toledo

Services for Online Students

How can we help you?

We realize the importance of helping students as they begin and throughout the educational process. Knowing what to do, when to do it and who to contact can often be overwhelming for students on campus and even more so for our distance learners.

Please know that we are here for you. Feel free to contact us with questions you may have, to share ideas on how we can improve our services or to share your experiences that may help other students. Our goal is to assist and support you in your academic endeavors and connect you with the University.

Our staff personal email addresses are provided below, however, staff schedules vary. Please use the department email, utdl@utoledo.edu, for time sensitive communications. We look forward to hearing from you!

Sue Ann Hochberg - Administrative Director
James Ham - Student Services Counselor
Kathleen Hagan - Interim Technical Assistant
Maureen Strall - Academic Program Coordinator
DiAnne Masztak - Student Services Management, Military Liaison

Help us help you.

Please complete our online surveys. Web site and/or support team.

Student services staff members provide assistance with:

1. Admissions
2. Information and procedures for adding/dropping classes
3. Connecting students with faculty, department chairs, advisors and other university personnel and offices
4. Course registration
5. Accessing DL courses. Before accessing, important to read the current student letter.
6. Your Blackboard user ID (your UTAD account user name)
7. Semester calendar
8. Tuition and fee questions
9. Textbook and software purchasing
10. Use of university libraries
11. Referral of technical questions
12. Career services
13. Proctored testing (see below)
14. We are UTLV2801 - tweet or chat with us: Twitter, AIM, GChat, Yahoo, and MSN.

Hours

Normal hours for student services are from 8:30 AM till 5:00 PM, Monday through Friday. As always, you may leave a detailed message 24/7 and staff will respond as soon as possible, or on the next business day (if it's after hours). Technical support is available until 8:00 PM, Monday through Friday.

Proctored Testing

Some courses require proctored testing. Our staff will confirm your proctor meets the University's qualifications, but students must find their own proctors. Please visit http://www.ncta-testing.org/cctc/find.php for a nationwide list of institutions that provide proctoring services.

Student Services staff members may be contacted at:

419.530.8835
866.886.5336 toll free
UTDL@utoledo.edu

Online Learning Complaint Process for Out-of-State Students

UT online students from out-of-state should attempt to resolve any issues or complaints with us first (utdl@utoledo.edu.)

Please visit our policy Web page at http://www.utoledo.edu/policies/main_campus/student_life/index.html,
or contact student customer service at 419.530.2500  (http://www.utoledo.edu/studentaffairs/studentexperience.)

However, if an issue cannot be resolved internally, you may file a complaint about The University of Toledo with your State by referring to the following list of State Agencies in compliance with federal Department of Education regulations. You may also contact our accrediting agency, North Central Association of Colleges and Schools, Higher Learning Commission (complaints@hlcommission.org.)

Best Practices

Learning Ventures at the University of Toledo has received the “Best Practices in Students Services” designation from the Ohio Learning Network. This designation is awarded to institutions that provide comprehensive information and services for distance learning students as outlined in The Ohio Learning Network's Principles of Best Practices.