Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS - Students 1. What can you tell me about the quality of services at MyUTPharmacy?The Student Medical Center, along with the pharmacy, is an accredited facility. The Medical Center is one of six accredited university health centers in Ohio and of 171 such centers nationally. The Medical Center’s reaccreditation in 2004 by the Accreditation Association of Ambulatory Health Care puts the Medical Center in the top 7% of student health centers in the country.
2. What information should I bring to my first visit?During your visit, MyUTPharmacy staff will need important information in order to create your patient profile and bill your pharmacy claim for reimbursement. This includes your name, birth date, social security number, address, phone number and secondary insurer, if applicable. This form is available on our Web site and can be faxed in or brought with you on your first visit. Please bring your prescription drug card with you.
3. What is the best way to get a new prescription filled?
All new prescriptions can be called in by your physician’s office to 419.530.3471, or faxed by your physician to 419.530.3473 or brought in to the pharmacy.
4. Can prescription renewals be ordered on-line?Prescription refills can be ordered on-line by utilizing this Web site or called into our automated refill line at 419-530-3471.
5. Will MyUTPharmacy take care of transferring current prescriptions from my retail pharmacy?
MyUTPharmacy staff will take care of transferring any scripts from a retail pharmacy. It is helpful if you bring in your prescription bottle or you may utilize the transfer form which is available by utilizing this web site. Please be sure to instruct us to either: 1. Transfer the scripts and fill them or 2. Transfer the scripts and hold them in the computer.
6. How long will I have to wait if I bring the prescription in?Our goal is to have prescriptions filled within 30 minutes. Waiting time often depends on the number of prescriptions to be filled in the pharmacy at that time. Larger orders may take longer as well. The morning is sometimes better than in the afternoon
7. When will prescriptions be available if they are called in, faxed or submitted on-line?Most prescriptions for 30-day supplies of medications that you bring or are called in or faxed by the prescriber by 10:00 a.m. on a business day will be available after 3:00 p.m. that same day. Those placed by 3:00 p.m. will be available for pick-up after noon the next business day. (This does not include Saturdays.) Please allow 2 business days for processing a 90 day supply.
Prescriptions that are needed prior to the times identified above should be brought in person or phone contact should be made with the pharmacy to express urgency. In an urgent situation involving a 90-day supply every effort will be made to fill the complete order. However, if under 2 business days, you may need to return at a later date to pick up the remainder of your medication.
On-line and phone refill services are available 24 hours a day for your convenience.
8. What if I am out of refills?Please call your physician as he/she may ask that you be seen for a follow-up visit or may have other questions regarding your care before renewing your prescription.
9. What if you don’t have the medications I need?There will be times when your medication may not be in stock. This is no different than a typical retail pharmacy. We receive daily deliveries at 10:30 a.m. and 2:30 p.m. If these are maintenance drugs, we will work to keep them in stock. It is best if you use our refill line, or drop off or call in your prescription ahead of time. We will contact you if the medication needs to be ordered.
10. Will I have to be the one to take in and pick up the script?The student may send a designee to drop off or pick up a prescription if he/she is too ill.
11. Will MyUTPharmacy carry sleep apnea and other medical equipment?MyUTPharmacy does not carry durable medical equipment. This equipment is not billed to the prescription drug insurance. Durable medical equipment is typically sold by a specialty pharmacy and is billed to the employee’s medical insurance.
12. What is being done to assure confidentiality?All personnel working in the pharmacy and the Student Medical Center are educated in and required to follow Federal HIPAA laws, which safeguard personal health information (PHI).
13. How does reimbursement for over-the-counter drugs get processed?Approved over-the-counter drugs will be processed in the same manner as prescription drugs. The employee will need to present a prescription to the pharmacist.
14. What if I need to get a prescription filled after MyUTPharmacy is closed?MyUTPharmacy staff intends to provide service hours to meet the demands, and we will continue to monitor and make the necessary adjustments. If an acute situation arises after our hours, you may want to inquire as to the availability of samples from your medical provider or visit a local 24-hour pharmacy to have your prescription filled. Otherwise, you may wait until the pharmacy opens.
15. What methods of payment do you accept?For your copays or over-the-counter needs, we accept cash, check, MasterCard, VISA, Rocket Card, and we provide Bursar Billing (student account) for registered students. Purchases for Bursar Billing must exceed $1.
16. Do you take my insurance?MyUTPharmacy accepts a variety of prescription insurance plans, including Medicaid and Medicare. In order to process your prescription, we need to obtain information from your prescription drug card. With this in mind, please bring your insurance card with you to each visit.
FREQUENTLY ASKED QUESTIONS - Faculty and Staff1. What can you tell me about the quality of services at MyUTPharmacy?The Student Medical Center, along with the pharmacy, is an accredited facility. The Medical Center is one of six accredited university health centers in Ohio and of 171 such centers nationally. The Medical Center’s reaccreditation in 2004 by the Accreditation Association of Ambulatory Health Care puts the Medical Center in the top 7% of student health centers in the country.
2. What information should I bring to my first visit?
During your visit, MyUTPharmacy staff will need important information in order to create your patient profile and bill your pharmacy claim for reimbursement. This includes your name, birth date, social security number, address, phone number and secondary insurer, if applicable. This form is available on our Web site and can be faxed in or brought with you on your first visit.
3. What is the best way to get a new prescription filled?All new prescriptions can be called in by your physician’s office to 419.530.3471, or faxed by your physician to 419.530.3473 or brought in to the pharmacy.
4. Can prescription renewals be ordered on-line?Prescription refills can be ordered on-line by utilizing this Web site or called into our automated refill line at 419-530-3471.
5. Will MyUTPharmacy take care of transferring current prescriptions from my retail pharmacy? MyUTPharmacy staff will take care of transferring any scripts from a retail pharmacy. It is helpful if you bring in your prescription bottle or you may utilize the transfer form which is available by utilizing this web site. Please be sure to instruct us to either: 1. Transfer the scripts and fill them or 2. Transfer the scripts and hold them in the computer.
6. How long will I have to wait if I bring the prescription in?Our goal is to have prescriptions filled within 30 minutes. Waiting time often depends on the number of prescriptions to be filled in the pharmacy at that time. Larger orders may take longer as well. The morning is sometimes better than in the afternoon.
7. When will prescriptions be available if they are called in, faxed or submitted on-line?Most prescriptions for 30-day supplies of medications that you bring or are called in or faxed by the prescriber by 10:00 a.m. on a business day will be available after 3:00 p.m. that same day. Those placed by 3:00 p.m. will be available for pick-up after noon the next business day. (This does not include Saturdays.) Please allow 2 business days for processing a 90 day supply.
Prescriptions that are needed prior to the times identified above should be brought in person or phone contact should be made with the pharmacy to express urgency. In an urgent situation involving a 90-day supply every effort will be made to fill the complete order. However, if under 2 business days, you may need to return at a later date to pick up the remainder of your medication.
On-line and phone refill services are available 24 hours a day for your convenience.
8. What if I am out of refills? Please call your physician as he/she may ask that you be seen for a follow-up visit or may have other questions regarding your care before renewing your prescription.
9. What if you don’t have the medications I need? There will be times when your medication may not be in stock. This is no different than a typical retail pharmacy. We receive daily deliveries at 10:30 a.m. and 2:30 p.m. If these are maintenance drugs, we will work to keep them in stock. It is best if you use our refill line, or drop off or call in your prescription ahead of time. We will contact you if the medication needs to be ordered.
10. Will my spouse get an ID card for the pharmacy, or will I, as the UT employee, have to be the one to take in and pick up the script? It will not be necessary to present an ID to pick up a prescription. The employee may send a designee to drop off or pick up a prescription.
11. Will MyUTPharmacy carry sleep apnea and other medical equipment?MyUTPharmacy does not carry durable medical equipment. This equipment is not billed to the prescription drug insurance. Durable medical equipment is typically sold by a specialty pharmacy and is billed to the employee’s medical insurance. For information regarding purchasing durable medical equipment, please contact Human Resources Benefits Office at 419-530-1470
12. What is being done to assure confidentiality? All personnel working in the pharmacy and the Student Medical Center are educated in and required to follow Federal HIPAA laws, which safeguard personal health information (PHI).
13. How does reimbursement for over-the-counter drugs get processed? Approved over-the-counter drugs will be processed in the same manner as prescription drugs. The employee will need to present a prescription to the pharmacist.
14. Can I continue to use my local pharmacy and MyUTPharmacy? The prescription drug program provides options and choices for UT employees. You may choose to use MyUTPharmacy and/or your local retail pharmacy. MyUTPharmacy provides employees with reduced co-payments as compared to retail pharmacies for 30-day and 90-day supplies. Ninety day supplies are only available through MyUTPharmacy.
15. What if I need to get a prescription filled after MyUTPharmacy is closed? MyUTPharmacy staff intends to provide service hours to meet the demands, and we will continue to monitor and make the necessary adjustments. If an acute situation arises after our hours, you may want to inquire as to the availability of samples from your medical provider or visit a local 24-hour pharmacy to have your prescription filled. Otherwise, you may wait until the pharmacy opens.
16. Will staff be allowed to drop off or pick up medications during work hours? Employees are expected to work their normal schedule and arrange to drop off and pick up prescriptions during their authorized breaks/lunch periods or before/after regular work hours. We are installing a prescription drop-off box for employees to utilize before and after normal business hours.
17. What methods of payment do you accept? For your copays or over-the-counter needs, we accept cash, check, MasterCard, or VISA.
18. When will the prescription co-pay changes take effect? The new prescription co-pays will take effect on January 1, 2007.
