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Information Technology : FAQ

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FAQ

 

Accounts

  • What is my UTAD account?
  • How do I activate my UTAD account?
  • How often does my password expire?
  • How do I change my password?
  • I can log into MyUT Portal but not to email or Distance Learning, what's wrong?

Banner

  • What is Banner?
  • I forgot my Banner password. What should I do?
  • How do I access Banner?
  • Can I use Banner from my Mac?
  • When I try to use Banner, I get an error that "Internet Explorer has stopped working", What can I do?
  • When I try to access Banner my Internet Explorer 6 crashes and reports that it "has encountered a problem and needs to close". Why is that?
  • I cannot export data from Banner. What can I do to fix this?

Email

  • How do I access my email?
  • How do I put my Blackberry on Enterprise?
  • What is a spam filter? Does UT filter out spam?
  • How do I manage my Junkmail ?
  • How do I access my junkmail quarantine?
  • Why is it that I do not get a lot of SPAM in my quarantine?  
  • How do I set up my Entourage email on my Mac?

Clinical

  • What clinical software applications are available for my PDA?

HIPAA FAQ

Network Connection

  • How do I request VPN (Virtual Private Network) to access UT resources from home?  
  • How do I find the MAC address of my computer?
  • How can I determine which Public wireless is UT's and therefore safe to connect to?
  • What network options are available on the UT campus?

Computer Equipment Purchases

Computer Security

  • How can I keep my personal computer secure?
  • How can I tell if my pc is infected?

Portal

  • When will grades be due? 
  • How do I submit final grades?

Software

  • Do I have to upgrade from XP to Vista to install Windows 7?
  • What programs do you support. 
Page updated: August 06, 2009
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