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Quick Links
- Banner FAQ
- Faculty & Staff E-mail
- Forms and Procedures
- Help Desk
- IT Policies
- IT Projects(PMO)
- IT Security
- IT 2014 Strategic Goals
- IT 2013 Strategic Goals
- IT 2012 Strategic Goals
- IT 2010 Strategic Goals
- IT 2009 Strategic Goals
- IT Support User Guide
- Lync
- Microsoft Office 365
- MyFiles
- MyUTAccount
- Other FAQ
- Scheduled Outages
- Software Training Courses
- Student E-mail
- Student E-mail FAQ
- Submit a Request
- Virtual Labs
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Additional Info
Contact Us
University Computer Center and Dowling Hall
419.530.2400 or 419.383.2400 ithelpdesk@utoledo.eduOptions
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- Show All Questions
- Submit a question ITHelpdesk@utoledo.edu
FAQ
Accounts (UTAD) & Portal (MyUT)
- General FAQ page
- What is my UTAD account?
- How do I activate my UTAD account?
- How often does my password expire?
- How do I change my password?
- I can log into MyUT Portal but not to email or Distance Learning, what's wrong?
- What user credentials do I use to log into my email? MyUT? Blackboard?
- I can log into the MyUT Portal but it does not work correctly (logs back out immediately, some programs do not work, some pages do not display etc.) Do you have any tips for me?
- I am a former student (or alumni) and I want to obtain an informal transcript but I do not remember my username or password. What should I do?
- How do my parents make a payment?
- What is Banner?
- I forgot my Banner password. What should I do?
- How do I access Banner?
- Can I use Banner from my Mac?
- When I try to use Banner, I get an error that "Internet Explorer has stopped working", What can I do?
- When I try to access Banner my Internet Explorer 6 crashes and reports that it "has encountered a problem and needs to close". Why is that?
- Icannot export data from Banner. What can I do to fix this?
- How do I access my UT e-mail?
- How do I forward my UT email to another account?
- My mailbox is overlimit and I have deleted almost all of the emails. What could be causing this?
- How do I put my Blackberry on Enterprise?
- What is a spam filter? Does UT filter out spam?
- How do I manage my Junkmail ?
- How do I access my junkmail quarantine?
- Why is it that I do not get a lot of SPAM in my quarantine?
- How do I set up my Entourage email on my Mac?
- How can I encrypt an email?
- I received an email saying that an email I sent was encrypted because it contained sensitive information, but I didn’t have anything sensitive in it. What should I do?
- I sent an encrypted email and the recipient is having problems opening it. What information can I provide so that they can read the email?
- What information is considered sensitive and should only be sent via encrypted email?
- Will the recipient of encrypted email that I send have to sign up for the Cisco Registered Envelop Service every time?
- If I send an encrypted email and the recipient replies, is the reply encrypted?
- Can I encrypt an email going to an internal @utoledo.edu address?
- Can students send encrypted email?
- Rocket Email for Students General FAQ
- I am logging into my new Rocket e-mail account using my UTAD name and password. I get the message “The password is incorrect. Please try again.” I have tried changing the password and still same message. I can log into all other student related accounts. What should I do?
- I've tried following the instructions in Rocket Email for Students and I am still having trouble syncing my email to my phone. I keep getting a message that says my username or password is incorrect. What is wrong?
- How do I request VPN (Virtual Private Network) to access UT resources from home?
- How do I connect to the UT network from my Residence Hall room?
- How do I find the MAC address of my computer?
- What network options are available on the UT campus?
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I cannot connect my computer to the internet in my dorm room. What should I do?
