Information Technology : FAQ

Accounts

• What is my UTAD account?
• How do I activate my UTAD account?
• How often does my password expire?
• How do I change my password?
• I can log into MyUT Portal but not to email or Distance Learning, what's wrong?

Banner

• What is Banner?
• I forgot my Banner password. What should I do?
• How do I access Banner?
• Can I use Banner from my Mac?
• When I try to use Banner, I get an error that "Internet Explorer has stopped working", What can I do?
• When I try to access Banner my Internet Explorer 6 crashes and reports that it "has encountered a problem and needs to close". Why is that?
• I cannot export data from Banner. What can I do to fix this?

Email

• How do I access my email?
• How do I put my Blackberry on Enterprise?
• What is a spam filter? Does UT filter out spam?
• How do I manage my Junkmail ?
• How do I access my junkmail quarantine?
• Why is it that I do not get a lot of SPAM in my quarantine?  

• How do I set up my Entourage email on my Mac?

Clinical

• What clinical software applications are available for my PDA?

HIPAA FAQ

Network Connection

• How do I request VPN (Virtual Private Network) to access UT resources from home?  
• How do I find the MAC address of my computer?
• How can I determine which Public wireless is UT's and therefore safe to connect to?
• What network options are available on the UT campus?

Computer Equipment Purchases

Computer Security

• How can I keep my personal computer secure?
• How can I tell if my pc is infected?

Portal

• When will grades be due? 
• How do I submit final grades?

Software

• Do I have to upgrade from XP to Vista to install Windows 7?
• What programs do you support.