The University of Toledo

Greivance Procedure

Complaint procedure excerpt referenced below, from UT Policy 3364-50-03.

1. Notification. If any individual believes that an accommodation was unreasonably denied, the individual may voice an informal complaint to the appropriate ADA Coordinator for resolution. If the individual is dissatisfied with the resolution a formal written complaint may be submitted to the Assistant to the President for Institutional Diversity or designee for resolution. Complaint forms may be obtained in the Office of Institutional Diversity. Such complaints must be made within a reasonable time, usually within fourteen calendar days of receiving the determination. The university will process complaints made after that time, although an individual’s failure to make a complaint within a reasonable time may encumber the university’s ability to properly investigate the complaint and may be considered in determining credibility issues which arise during the investigation.

2. Investigation. The assistant to the president for institutional diversity or designee will initiate an investigation within 14 calendar days of receipt of the complaint of the alleged unreasonable denial of the accommodation request.

3. Remedial action. If the assistant to the president for institutional diversity determines that an accommodation was unreasonably denied, the complainant will be notified of the corrective action to be taken.

4. Appeal. The individual filing the complaint may appeal the decision of the assistant to the president for institutional diversity by submitting a written appeal, within fourteen calendar days of receiving the decision, to the chairperson of the appeals committee, associate vice president for safety and health.

(a) The chairperson of the ADA appeals committee will convene the appeals committee to review the complaint and within fourteen calendar days after receiving the complaint, the appeals committee comprised of ADA coordinators will make its recommendation to the appropriate administrator who has administrative authority over the department/area handling the matter.

(b) The appropriate administrator will review the ADA Appeals Committee recommendation and notify the ADA Compliance Officer of the final determination on the appeal within seven calendar days after receiving the recommendation. The ADA Compliance Officer will notify the complainant of the decision and the appropriate ADA coordinator or designee responsible for implementing the decision. This decision shall be the university’s final position on the matter.

5. Non-retaliation policy. The university will not retaliate against any individual for filing a complaint and will not knowingly permit retaliation by management employees, faculty, co-workers, or fellow students.

6. Confidentiality. All medical information obtained under this accommodation procedure shall be subject to the confidentiality provisions of section (G) (4) (c) and section (H) (4) (c) of UT Policy 3364-50-03.