Student Centeredness Implementation Work Group
Committee Charges
- Examine and compare our efforts with the University of Cincinnati and Drexel’s “Student First” programs and other appropriate benchmark universities.
- Make comparison to the business and health care worlds using Picker, Press Ganey or similar methodologies and attempt to discover transferable practices.
- Improve coordination of ombuds, finance, bursar and Rocket Launch program.
- Develop a “Service Recovery” program that immediately and decisively reacts to students who are dissatisfied, not assuming students are always right, but recognizing that they are the reason for UT’s existence.
- Develop a working conference to stimulate campus-wide discussion of student centered teaching and learning, to develop strategies for resolution of issues, and to develop recommendations for action.
- Develop an electronic central tracking system for every student complaint.
- Develop permanent advisory structure for student centeredness that will work towards the institutionalization of student centered philosophies, policies, and practices.
- Assess and enhance the interpersonal advising, counseling, and mentoring services offered to students.
Membership
| Susan Andrews |
Bill Logie |
| Sharon Barnes |
Kelli Malik |
| Susan Batten (Co-Chair) |
Michele Martinez |
| Michael Betz |
Patricia Metting |
| Jacob Bieszczad |
Nagi Naganathan |
| Lorinda Bishop |
Kaye Patten Wallace |
| Bernie Bopp |
Marla Raszka |
| Melissa Crabtree |
Dawn Ray |
| Della Croci |
Joe Sawasky |
| Breanne Democko |
Amy Steves (Co-Chair) |
| Sunday Griffith |
Margaret Traband |
| Kim Hall-Sprague |
|
Report
Student Centeredness Implementation Final Report
Status of Recommendations
January 2008 report
