The University of Toledo

Student Centeredness Implementation Work Group

Committee Charges

• Examine and compare our efforts with the University of Cincinnati and Drexel’s “Student First” programs and other appropriate benchmark universities.
• Make comparison to the business and health care worlds using Picker, Press Ganey or similar methodologies and attempt to discover transferable practices.
• Improve coordination of ombuds, finance, bursar and Rocket Launch program.
• Develop a “Service Recovery” program that immediately and decisively reacts to students who are dissatisfied, not assuming students are always right, but recognizing that they are the reason for UT’s existence.
• Develop a working conference to stimulate campus-wide discussion of student centered teaching and learning, to develop strategies for resolution of issues, and to develop recommendations for action.
• Develop an electronic central tracking system for every student complaint.
• Develop permanent advisory structure for student centeredness that will work towards the institutionalization of student centered philosophies, policies, and practices. 
• Assess and enhance the interpersonal advising, counseling, and mentoring services offered to students.

Membership

Susan Andrews	Bill Logie
Sharon Barnes	Kelli Malik
Susan Batten (Co-Chair)	Michele Martinez
Michael Betz	Patricia Metting
Jacob Bieszczad	Nagi Naganathan
Lorinda Bishop	Kaye Patten Wallace
Bernie Bopp	Marla Raszka
Melissa Crabtree	Dawn Ray
Della Croci	Joe Sawasky
Breanne Democko	Amy Steves (Co-Chair)
Sunday Griffith	Margaret Traband
Kim Hall-Sprague

Report

Student Centeredness Implementation Final Report

Status of Recommendations

January 2008 report