Parking and Transportation Services

Frequently Asked Questions

 

What do you have questions about?

 


What's New

 To improve parking operations and services, as well as and continually respond to feedback to improve our service to you, additional parking system changes and enhancements have been made for the 2019-20 fiscal year. These changes include new programs, procedures and software that will benefit students, faculty, staff and guests.  

What's changes are new this year?

  • Parking after 4 p.m.: Registered UToledo permit holders may park in most campus lots after 4 p.m. and until 7:30 a.m., Monday through Friday. Learn more.
  • Appeal Process: A the new streamlined appeal process will improve response time and enhance customer service. Learn more.
  • Guest Parking Rate: The daily guest parking daily rate is $5. Learn more.
  • Departmental Guest Permits: There are two payment options for department guests who visit a UToledo campus. The department may elect to cover the cost of the guest permit or advise the guest to purchase a permit online. Learn more.
  • Park Mobile:This app is a pay-by-phone parking solution that makes it easy to find and pay for parking on campus  without running back to feed the meter. Look for the green ParkMobile signs on Campus. Learn more. 
  • NuPark – Parking Management System: This enhanced parking management system is now live at utoledo.nupark.com/v2/portal. For assistance with the new management system, please view the guides below. If you have questions, please email parking@utoledo.edu

If I have an active UToledo permit, where may I park after 4 p.m.?

Registered UToledo permit holders may park in most lots after 4 p.m. and until 7:30 a.m., Monday through Friday.

    • Exceptions include: patient, visitor, reserved and meter lots/spaces. 
    • No overnight parking is permitted in lots 25N and 27A from 1 a.m. – 6 a.m.  
    • An active UToledo permit is required.  

CAN I APPEAL A PARKING TICKET?

You may appeal a citation if you feel your vehicle was parked according to UToledo's parking procedures and the ticket was issued incorrectly. Eligible violations must be appealed within 10 calendar days of the issue date. There are 10 violations that may not be appealed. 

Which 10 citations cannot be appealed?

  • Illegally parked in reserved space or lot
  • Unauthorized access to restricted areas
  • Parked in fire lane
  • Failure to register vehicle
  • Parked or driving on grass or landscaped area
  • Parked or driving on sidewalk
  • Parked on crosswalk or curb-cut
  • Parked in roadway
  • Parked in no-parking or tow-away zone
  • Parked in expired metered/zoned space 

Why did my parking ticket increase by $10?

Late fees are added to all tickets that have not been paid within 10 days.  

I would like to appeal my ticket. what should the appeal state?

The appeal should state how your vehicle was parked according to UToledo’s parking procedures and why the citation was incorrectly issued.  

I don’t agree with the appeal outcome, what is my next step?

The appeal decision is final unless evidence can be shown that the vehicle was parked in accordance with UToledo parking procedures.

My ticket status shows as “Collections” what does this mean?

The ticket is over 30 days old and no payment has been received.  The ticket has been moved to the Loans & Collections Department for further collections efforts. Loans & Collections may be reached at 419-530-5789 for payment.

My ticket status shows as “Xferred to Billing.” what does this mean?

The ticket is over 30 days old and no payment has been received.  The ticket has been moved to your student tuition bill online.  

I received a parking ticket for Failure to Register. I can’t appeal the ticket but would like to take the Ticket Forgiveness Program to have it waived, how can I qualify? 

  • In your MyParking portal, select appeal on the ticket and state that you want to take the Ticket Forgiveness Program. 
  • If the ticket qualifies, you will be sent an email with instructions.
  • You will have 10 days to take the test and pass.
  • Once this is passed, an email must be sent to parking@utoledo.edu for confirmation.  
  • The ticket will be voided if the test is passed. 

What violations qualify for the Ticket Forgiveness Program?

  • Failure to Register, Failure to Update, Failure to Observe Posted Parking and View of License Plate Obstructed. 
  • Only one ticket per academic year (Aug – July) can be waived through this program.

What are the  annual Employee permit rates? 

  • “A” permits (faculty and staff), $165 annually;
  • “U” permits (faculty and staff), collective bargaining agreement rates*;
  • “G” permits (medical doctors), $385 annually; and
  • “E-reserved” permits (executives), $800 annually.

Faculty and staff may choose to pay for their permit using payroll deduction. Your permit through payroll deduction will use pre-taxed dollars, reducing the net amount you pay for parking, based upon an individual’s tax bracket. Annual permits may be purchased through credit card by the end of August. 

What is the daily guest permit rate? 

The guest permit is $5 per day. 

Where can I park with my daily guest permit?

Daily permits purchased by a guest allows them to park in "C" lots within a white-lined space. This permit cannot be used to park in metered or zoned spaces; these spaces require a separate payment.

What is the daily departmental guest permit rate?

All guests parked on a University campus will be assessed a $5 parking fee per day. The department may elect to cover the cost of the guest permit or advise the guest to purchase a permit at guestparking.utoledo.edu.

If the department elects to cover the cost:

    • The department guests will receive an “A” permit
    •  P-cards are not a valid payment method

If the department advises the guest to purchase a permit:

    • The guest will receive a “C” permit

What is Park Mobile? 

The University of Toledo launched this pay-by-phone parking solution app that makes it easy to find and pay for parking on campus without running back to feed the meter. To learn more, please visit utoledo.edu/parkingservices/park-mobile/.

What is the new parking management system?

The new program is NuPark and is now live across Campuses. 

Will I be able to register more cars in the new NuPark program?

Four vehicles may be on the same permit.  However, if both vehicles are scanned on campus during the same time period, a ticket will still be issued.  

Can I purchase annual permits for my department in NuPark?

Yes, annual departmental permits will be available for purchase. 

How will the ParkMobile app be affected with NuPark?

Park Mobile will be able to be expanded once the new management system is in place.  This will enable guests to buy daily permits for “C” lots directly from the ParkMobile app.  

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Registering your vehicle

Who is required to register their vehicle?

All vehicles on campus are required to have a permit year-round or opt to pay metered or zoned parking.
 

How do I register?

  • Register your vehicle online via the myUT portal or at utoledo.edu/parkingservices. Log in with your UTAD and password.
  • You will need to have your license plate number and vehicle information available when you register.
  • Based on a student’s earned credit hours and/or housing, or your employment classification, you will be issued the appropriate permit type when you register online, plus notified where your permit type is valid to park.
  • When you log in, follow the prompts to obtain your parking permit. If you need assistance, please refer to the step-by-step parking instruction guide available on the webpage.

What if I’m a faculty, staff, student or retiree who is a President's Club Member?

Please contact Sarah Andrews, manager of donor relations, at sarah.andrews2@utoledo.eduor 419.530.8420.

Note: Parking at UToledo Athletics events remains the same; no changes have been made for the 2019-20 academic year.

When should I register for a parking permit for the upcoming year?

 Students
  • Fall semester – starting July 1
  • Spring semester – starting Nov. 1
  • Summer semester – starting March 1

Employees
Current permit holders with payroll deduction will see this new deduction on their last paycheck in August, and do not need to register for parking. Everyone else may renew their registry starting Aug. 1.

Can I register more than one vehicle?

Four vehicles may be on the same permit.  However, if both vehicles are scanned on campus during the same time period, a ticket will still be issued.  

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Parking Permits

What student parking permit type am I?

Student permit types are assigned based on two components: earned credit hours and residential status. 

Freshmen are defined as students with fewer than 30 earned credit hours.
  • Residential Freshmen Permit = "F"
  • Commuter Freshmen Permit = "K" 
Upperclassmen are defined as students with 30 or more earned credit hours.  
  • Residential Permit = "D"
  • Commuter Permit = "C"
Graduate Assistants are defined as students who serve in a paid, supportive role to a UToledo professional.
  • Graduate Assistant Permit = "A"
Toledo Early College  students who are enrolled in the Toledo Early College High School Program are eligible for the permit below.
  • Toledo Early College Permit = "T" 

What employee parking permit type am I?

Permit types available are based on your employee banner classifications.

What are the different types of permits and their fees?

After logging in to your parking account via the myUT portal or utoledo.edu/parkingservices, the appropriate fee will automatically be displayed for your specific profile.

Current parking permit rates are:
    • “A” permit (faculty and staff), $165 annually;
    • “U” permit (faculty and staff), collective bargaining agreement rates;
    • “G” permit (medical doctors), $385 annually;
    • “E-reserved” permits (executives), $800 annually;
    • Student permit, $125 per semester; and
    • Underclassman residential (Scott Park, lot 21), $100 per semester.

Faculty and staff represented by collective bargaining agreements* may choose to upgrade to an “A” permit and park in an A lot or maintain their current collective bargaining agreement rates by using the following lots:

    • Main Campus – lots 18, 25 and 28;
    • Health Science Campus – lots 44B, 44E and 46; and
    • Scott Park Campus – lot 22.

Individuals with a valid state disability placard and a “U” permit type may park in a disabled accessible marked parking space in any parking lot. However, if all disabled parking spaces are occupied, individuals with a “U” permit are required to park in any available space in “U” lots.

Where do I pick up my parking permit?

There is no physical parking permit. UToledo's virtual parking permit is connected to your license plate. When you purchase your permit online, make sure to correctly enter your license plate information. Your vehicle must be registered to activate your permit and park on campus.

When does my current permit expire?

    • Students: Permits expire every semester.
    • Faculty/Staff (payroll deduction): If bought through payroll deduction, your permit is on automatic renewal as long as you have a paycheck deduction or you cancel your permit
    • Faculty/Staff: Annual permits purchased through credit card end in August.  Semester-based permits expire at the end of the semester.  
    • Affiliates: Annual permits end in August.  Semester-based permits expired at the end of the semester.  

 It is highly recommended that you log onto myparking.utoledo.edu and confirm your expiration date on your permit.  

Can I request a different permit type?

Parking exceptions may be granted. For more information, please visit utoledo.edu/parkingservices.

How will payroll deduction work for faculty and staff?

Faculty and staff may choose to pay for their parking permit using payroll deduction.Your permit through payroll deduction will use pre-taxed dollars, reducing the net amount you pay for parking, based upon an individual’s tax bracket.

    • For example, payroll deduction for the general “A” type of permit at $165 will be $6.35 over 26 paychecks; however, with pre-tax payroll deduction, the net paycheck amount would be less, based on each person’s tax bracket.
    • Payroll deduction for nine- and 12-month faculty will be consistent with benefit deductions as prescribed in their contract. 
    • Employees with collective bargaining agreement rates may purchase an “A” permit type for $165. Payroll deduction timing for collective bargaining employees purchasing the “U” permit type will be consistent with benefit deductions as prescribed in their contract.

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Where to park 

What lot can I park in?

When you purchase your permit, you will notice that it starts with a capital letter.  This is your permit type.  Example: "A", "B", "C", "D","E", "F" and "G".  Alphabet letters indicating permit types are listed on signs at the entrance of each parking lot and on the light poles.   Please note that yellow-lined spaces in a parking lot are for permit types A, E and G until after 4 p.m.  

Where does my "F" permit allow me to park?

"F" permits allow residential underclassmen to park at Scott Park in lot 21. Lot 21 is a gated lot, only accessible only with your Rocket ID. Permit holders have the option to move their car to Main Campus from 4 p.m. to 7:30 a.m. the following morning.  Cars can remain on campus over the weekend.
Note: buses provide transportation between campuses.

What do the yellow and white-lined spaces indicate?

Yellow and white lines indicate employee and student parking. Students may park in white-lined spaces that pertain to their permit type. 

What are the green-lined spaces in lot 25?

Green-lined spaces are for those patrons shopping or eating at the Gateway complex.

What are the gold-lined spaces on the Health Science Campus?

Gold-lined spaces are for "G" permits only.  

Can I park overnight?

Overnight parking is allowed in most lots; however overnight parking is prohibited in lots 27A and 25N. Overnight hours are 1 - 6 a.m.

Where do guests park while visiting campus?

All visitors must have a parking permit or use a parking meter. Visitors may park in any white-lined "C" parking lot. To obtain a day pass, please visit guestparking.utoledo.edu.

I need to load/unload my vehicle on campus, where should I park?

UToledo Employees
    • With permission from a direct supervisor, employees can obtain a loading permit from the Parking and Transportation Office.
    • Vehicles may park in designated service vehicle spaces to load and unload in 15-minute intervals.
    • Vehicles must have a valid UToledo parking permit. 
Students
    • Students may obtain a loading permit and instructions from the residence hall front desk.
    • Students are given 15 minutes to load and unload their vehicles.
    • Return the loading permit to the residence hall front desk.
    • Vehicles must have a valid UToledo parking permit.

What if I can't find a parking space? 

 The busiest hours for parking are between 9 a.m. to 4 p.m., Monday through Thursday. If you are parking during those times, parking spaces are typically available in lot 25 and lot 18. Parking recommends walking or using a bus to get to your destination quickly.

Can I park in a reserved space?

Parking spaces with signs that include license plate numbers are off limits to anyone whose license plate is not listed on the sign. There are no exceptions to this rule: Reserved spaces are reserved for the vehicle matching the description on the sign in front of the parking space. Only service vehicles may park in service vehicle spaces, unless they have a loading permit. Any citations issued for “Illegally Parking in a Reserved Space” carries a $100 fine and may not be appealed.

I have a disabled placard. where may I park?

A UToledo permit and a disabled placard are both required to park in a disabled space. Individuals with a valid state disability placard and a “U” permit type may park in a disabled accessible marked parking space in any parking lot. However, if all disabled parking spaces are occupied, individuals with a “U” permit are required to park in any available space in “U” lots. Students with disabled placards should come into the parking office for confirmation.  Please note that the person the disabled placard is registered to, must be present when using the placard.  

What about parking at Gateway (near the corner of Dorr street and secor road)?

Gateway residents’ parking is located in lot 25. Gateway residents are required to register their vehicles and display their permit confirmation on the vehicle’s dashboard whenever they park on any UToledo property. Gateway retail parking is identified as lot 25G and striped with green space-markers. Gateway retail parking serves retail customers only, and this area is monitored by parking services. Parking is enforced for this area.

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  Parking Enforcement

How do I avoid parking fines?

  • Register your vehicle at myparking.utoledo.edu if you are a student, employee or affiliate. Guests can register at guestparking.utoledo.edu
  • Park in lots identified by the permit type on your permit confirmation. 
  • Customer parking – identified as retail, patient, visitor or guest parking – is not included as approved parking for any parkingpermit type. 
  • UT parking permits cannot be used to park in metered spaces. Metered spaces require a separate payment and are enforced 24/7.
  • Parking spaces identified as “Reserved” are not open to general parking at any time. 
  • Vehicles parked in retail, patient, visitor, guest and reserved parking areas are subject to a fine. 
  • The parking appeal process does not apply to vehicles parked in any of the above areas or unregistered vehicles parked on campus.

Why do I need to have my license plate face the drive aisle?

Because parking registration is electronic, you must have your license plate facing the drive aisle you are parked in. If you do not have a front license plate, please do not pull through a space or back into a parking space.  

How do I know if I have received a parking ticket?

Ticket notifications will be sent to your UToledo email account if you are an active student, employee or affiliate. Most violations are e-tickets and will not be placed on your vehicle. If the vehicle is not registered properly, your ticket will be sent in the mail to the registered owner of the vehicle.

How do I pay a parking ticket?

For active students, employees and affiliates, you may log in to myparking.utoledo.edu and pay through the portal by credit card or electronic check. If you do not have a MyParking account or wish to pay another person's ticket, you can log in to ticketpay.utoledo.edu.  Ticket numbers are needed to pay a ticket.  

How long do I have to pay a parking ticket?

All parking tickets for violations must be paid within ten (10) calendar days from the date of issuance.
 

What happens if I pay a ticket late? 

A $10 late fee will be applied if payment is not received within 10 calendar days of issue or notification date. Delayed payment of 30+ days from the issue or notification date may result in additional fees, and notification will be sent to the UToledo Collections Department.

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  Events

I have an event on campus. what should I Do to park on campus?

    • Visit utoledo.edu/parkingservices/event-parking/event-parking.html
    • Choose the form for the type of parking needed.  (Reserved parking or suspension of ticketing)
    • Complete and submit the form.
    • You will receive a confirmation email with exact details of the parking that has been approved for your event.

One of my guests parked in an area that was not on the approved list and received a parking ticket.  What can be done?

If a guest parks outside of the approved parking, they can either pay the ticket at ticketpay.utoledo.edu, or the department can pay the ticket on their behalf by sending an email to parking@utoledo.edu with the index and account number they would like charged. 

 

I was confirmed for my event for suspension of ticketing, yet a guest received a parking ticket for parking in handicap-designated space. Can this ticket be appealed?

No. Suspension of ticketing is only the suspension of the “Non-registration” violation. All other violations, including this one, are ticketed as usual. 

I would like to reserve parking spaces for my guests. what is the charge?

    • Reserved parking is $15/hour per student worker in lots 17, 18, 20 and 25.
    • If you request reserved parking in lots 12W or lot 4, there will be an additional charge of $5 per space.

What lots can I request suspension of ticketing?

You may request suspension of ticketing for lots 17, 18, 19, 20 and 25 

How many guests need to be at an event in order to qualify for suspension of ticketing?

Thirty or more non-UToledo guests are required in order to qualify. 

What if my event has few than 30 guests?

The department can chose to issue departmental guest permits for $5/permit, which allows guests to park in “A” lots. Or, departments should advise their guests to purchase permits at utoledo.nupark.com/v2/portal#/customer, which enables them to park in “C” lots.  

Can I ask for Meter parking to be suspended?

No, parking meter lot/spaces will need to be paid 24/7 and can not be suspended for any reason. 

Is there a time when permits are not needed so I can have my event during that time?

Fall/Spring Semester
Monday – Thursday between 8 p.m. – 7:30 a.m. 
Friday after 4 p.m. through until Monday 7:30 a.m.

Summer Semester
Monday – Thursday after 6 p.m.
Friday – All Day through Monday 9 a.m.

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Patient Parking

Does the Health Science Campus have patient parking for employees/students when they are patients?

When parking as a patient at the hospital, please use the patient/visitor parking spaces. If you are at the Health Science Campus for any other reason, please park where your permit allows.  This includes, but is not limited to, picking up prescriptions and X-rays.

What if I receive a parking citation for parking as a patient?

The Compliance Office can confirm that you did, indeed, have an appointment on the date the violation occurred.  Only when they confirm the appointment, will the ticket be voided.

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Appeal Process 

 

Can I appeal a parking ticket?

You may appeal a citation if you feel your vehicle was parked in accordance with UToledo's parking procedures and, therefore, the ticket was issued in error. Eligible violations must be appealed within 10 calendar days of the issue date. There are 10 violations that may not be appealed. 

How do I appeal a ticket?

If you feel the citation was issued in error, you may appeal the citation at: utoledo.edu/parkingservices/parking-enforcement/#appeal.

WHAT ARE all the NON-APPEALABLE parking VIOLATIONS?

You may not appeal a parking ticket for any of the following violations:

    • Illegally parked in a reserved space
    • Expired meter
    • Parked on grass
    • Parked on crosswalk or curb cut
    • Failure to register for a UToledo permit
    • Parked in a fire lane
    • Parked in a roadway
    • Parked or driving on sidewalk
    • Unauthorized access (i.e. Centennial Mall and reserved lots)
    • Parking in a no parking or tow-away zone

How long do I have to appeal A parking ticket?

All parking tickets must be paid or appealed within ten (10) calendar days from the date of issuance.

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Safety 

How can I get to campus destinations safely after dark?

After buses stop running for the night, our University of Toledo police-sponsored Night Watch program is offered to escort students around campus and from Scott Park. Learn more.

 

Guest Parking

What is the daily parking rate for a guest?

A day guest parking permits $5.

Where can I purchase a guest permit?

Guest permits can be purchased at https://utoledo.nupark.com/v2 or on the UT Parking app. 

Where can I park with my daily guest permit?

Daily permits purchased by a guest, allows them to park in "C" lots within a white-lined space. This permit cannot be used to park in metered or zoned spaces, which require a separate payment.

Metered/ Zoned Parking

Where are metered or zoned spaces located?

Pay stations/zoned lots are located in lot 11,12 and 13. Stand-alone meters are located in lot 26, lot 18, McCommas Village and the Parks Tower loop.

What is Park Mobile?

The University of Toledo launched a pay-by-phone parking solution that uses an app called ParkMobile. This app makes it easy to find and pay for parking on campus without running back to feed the meter. 

Where can i receive more information about ParkMobile?

Please visit the ParkMobile FAQ page at utoledo.edu/parkingservices/park-mobile/#faq to learn  more.

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Departmental Guest Parking

What is the daily rate for a departmental guest?

All guests parked on a University campus will be assessed a $5 parking fee. The department may elect to cover the cost of the guest permit or advise the guest to purchase a permit at guestparking.utoledo.edu.


If the department elects to cover the cost: 
    • The departmental guests will receive an "A" permit and may park in any "A" lot.
    • P-cards are not a valid payment method.
If the department advises the guest to purchase a permit:
    • The guest will receive a "C" permit and may park in any "C" lot.

VIEW CAMPUS MAPS

I still have questions about Park Mobile, where may i receive more information?

Please visit the ParkMobile FAQ page at utoledo.edu/parkingservices/park-mobile/#faq to learn  more.

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Last Updated: 10/28/19