Refunds
Refunds are available on unused funds in the Rocket account or in an "excess" Financial Aid account. It generally takes seven to ten business days to receive your refund after you request it. Refund applications are accepted Mon thru Fri during normal business hours. A picture ID and signature are required. No refunds against financial aid monies.
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Rocket Account refund applications are processed by Campus Community Support Services, 1610 Rocket Hall.
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Financial Aid Account refund applications are processed by the Treasurer's Office, 1800 Rocket Hall.
Overcharges
Overcharges or erroneous charges are usually a matter between the cardholder and the vendor who placed the questionable charge on your account-- but Campus Community Support Services is here to assist you in that regard. If you believe you have an overcharge, or an erroneous charge on your account you should do the following:
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If this is an overcharge, find your original receipt to help verify your claim.
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Access your account via the web and review the online transaction statement(s).
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Take your concerns to the vendor in question with your documentation.
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On-campus vendors can rectify the discrepancy right at their local registers.
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Off campus vendors (managers) need to contact the Campus Community Support Services at 419-530-5842 to complete the resolution of the transaction.
If you are having problems accessing your account online, come into the Campus Community Support Services Office at 1610 Rocket Hall with a picture ID and receive a printout of your transactions. We can also assist you if you did not receive a satisfactory resolution from the vendor.
You should keep all your receipts and check them against a monthly transaction statement to assist in keeping track of your funds. Treat your Rocket Card account exactly as you would a debit card account from a bank.
